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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8144 results found

  1. I am not happy with the update. Clients should not be able to book a service with an offer code after the offer is no longer applicable. This leads to upset clients and having to explain to them that just because it was booked that way, does not mean it is applicable.

    1 vote

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    0 comments  ·  Admin →
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  2. Permission toggle for adding shared members to a membership

    2 votes

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  3. Right now it breaks each item into an appointment rather than all the services they did at their appointment that day. So in actuality,m their spend per appointment is not correct.

    1 vote

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  4. At some point without regular prices raises, you can get boxed in by your clientele. I would like the ability at the onset to put in the accommodations, pricing and timing, of my current clients so I can immediately change my prices online for all new people.

    2 of us just shifted into ownership roles and our time is even more valuable now, but jumping $100 + per color service isn't feasible for our current guests. So being able to make room for higher paying ones, while slowly passing on the current clients to stylists that fit their price point…

    1 vote

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  5. Instead of doing the payout for deposit before confirming the drawer count, the deposit feature should be included on the count drawer screen. I'd like to count all the money in the drawer including the incoming cash for the day and then have a button that says payout deposit where i can put the difference of what i took in the day and what i started with and THEN confirm drawer, so that the new drawer starts with the amount we keep in the drawer at all times. This will make it so we do not need to count the…

    4 votes

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  6. Goal: contact patients who have an active membership and have not booked their appointment for the month.

    2 votes

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  7. Would be great to have a number counter on mark ups screen. As a med spa that does a high quantity of neurotoxin, having a counter to double check units w/b very helpful. I understand this number would not be connected to inventory or front desk check out (which w/b ideal), having a counting system would also help prevent lost revenue.

    14 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  8. Have the existing clients photo displayed next to the client's name so they are identified when in the office by a staff member

    4 votes

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  9. When clients or receptionists need to put someone on the waitlist, make it available to put them on the waitlist for weeks at a time for any openings that come up besides same day.

    7 votes

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  10. We would like the ability to filter a the Client Records report by a Clients birthday month. The Report has a Birthdate column, but you cannot filter it - only sort.

    4 votes

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  11. It would be great to show if there's any suggested products in the invoice just like it shows previously purchased products and services!!

    3 votes

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  12. We provide TRT (testosterone), and I am trying to build a report for marketing based on preferred pronouns or gender

    3 votes

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  13. For patients who do not wish to leave us an online, public review (Google, Facebook, etc.) and who do not wish to receive their receipts via text or email, we would like a link that we can text them, allowing them to give us direct feedback in BLVD.

    3 votes

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  14. Add permissions for privilege groups that will allow / disallow the viewing of different metrics in the cash register respectively.

    In addition to limiting the reported upon date range for the given data specific to who is logged into the dashboard and viewing the register.

    4 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  15. It would be extremely helpful to be able to search keywords in the Messages tab. We are very high volume salon that gets 150+ messages a day, it is harder to have to scroll to find specific messages

    6 votes

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  16. Void orders that are older than today. Sometimes I find an error in an order that was closed in the previous week or month and would like to be able to void the order and generate a new ticket to correct the error instead of having to issue a refund.

    6 votes

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    1 comment  ·  Admin →
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  17. Need to be able to use the referral program but only for certain locations, we have a barbershop in our salon group and the value would be too high for them to use

    7 votes

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  18. In offers, it would be helpful to have the ability to restrict the offer to certain clients. Currently there is only an option to restrict to 'new clients'. This would allow special discounts for influencers, friends & family and even staff discounts to be more specific and minimize discount errors.

    8 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  19. Duo should link to mobile app or allow tap to pay on mobile app like Square features. Square allows you process the entire transaction from their app and its quite easy/helpful.

    4 votes

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  20. Display a pop-up notification when a client books multiple appointments on the same day. We've had instances where clients schedule with different stylists on the same day, and we don’t realize it until it’s too late. Or at least have their scheduled appointments listed when creating an appointment on the schedule

    3 votes

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