Create a custom option to program AI receptionist to qualify the guest when needing to transfer to a human at the beginning of the call.
Examples: New vs existing guest. New color guests need a consultation before booking a full color service. As AI improves it would be best to get this appointment to a human from the start.
Multi step service. Our services book a la cart. Sending a booking link for only one service when a guest is booking color does not capture the full service.
These interactions are best served by a human and getting the guest transferred quickly will help the AI experience.

AI Receptionist - Show notification for new/unread messages under AI Receptionist tab and for messages to show as read/unread in log.

This would give Beau the power to help clients update their payment method on file for a membership.

This would give business's teams the ability to mark followup actions from Beau-handled calls as 'Complete' and keep their view of activities clean.

People are getting frustrated when it says they will check for a team member and then ask if they want a call back during our closed hours- especially SUN/Mon- when they don's know they won't get a call back until we open. We'd like to start the conversation by saying we are currently closed, or that a return call will happen during business hours. In addition, when someone wants to cancel within our cancellation policy- it goes right to offering a team member though a team member is not available when the AI receptionist answers. It would be more helpful to say- since it is within our cancellation policy, a team member will have to call back during business hours.

When Beau talks to a client have a live transcript on the top of the screen

I think it would be helpful to have an indication of when Beau is done talking to a client during a transfer. There is an awkward pause of the salon not knowing when the client is on the other end of the phone or if their still hearing Beau or the phone ringing on their end

Ability to have Beau enabled during business hours but not answer until after X number of rings. This would allow a business's staff to answer first, and have Beau as a fallback answerer.

Businesses would like the ability to designate specific staff members for follow up actions following Beau's calls.

We’re using the AI Receptionist to handle a high volume of calls, and it would be really helpful to be able to flag or tag each call after reviewing it. For example, labels like “Completed,” “Urgent,” or “Needs Follow Up” would help our team quickly prioritize and organize calls.
Right now, the call log lets us review transcripts and outcomes, but there isn’t a way to manually tag calls for internal workflow. Adding simple tags would make it much easier to track follow‑ups and manage call volume efficiently.

Access to a built in or 3PV for an AI telephone agent to make, change or advise on appointments 24/7. Keeping anyone from going to voice mail or losing appointments afterhours.

Messenger Ai does this and there are tons of other systems coming out now that support this function.. please implement asap

When a call comes in, a text containing our booking link is sent to the client so they can self-book. When a call is received, we quickly send a text with our convenient booking link, allowing clients to effortlessly schedule their appointments.

100%% If Boulevard doesnt do this all the new systems will take over

TrueLark is not robust enough for my business. I love Podium, but I would love for it to communicate with Boulevard.

I see out there have lot of Phone call assistants to help our phone desk, booking automation, phone call and online, without missing any clients booking

To assist in the capture of leads and enhance client experience, it would be great to integrate an AI receptionist through Boulevard that can answer calls, field questions from leads/clients based on a knowledge database specific to the practice, and assist leads/clients with scheduling appointments -- much like Ring Central's AI receptionist service. The AI would have access to the client database, services, products etc., and would be able to text leads/clients that message through the Boulevard system, which will allow for immediate follow-ups to questions, concerns, or scheduling needs, leading to a better integrated and more complete client experience. Additionally, the AI would gather data from the conversations, like the most common FAQ by leads/clients, lead name/number/email, for expanding the specific clinic knowledge base of the AI and follow-up marketing and lead generation campaigns.

Automation on client upsells/upgrades during self in person check in.

Make it accessible for us to use a kiosk instead of hiring receptionist, we can just have self check in services that will also ask clients on potential upgrades relevant to their already booked service to support the practitioners.

Rid of human receptionist and is consistent to offering memberships/added upgraded services during check in/out.

The goal is to eventually replace the front desk receptionist to virtual as we adapt to current times with AI coming in.

BLVD needs to integrate with an AI agent that can book appointments after hours, missed phone calls etc.

This would be great paired with another feature that allows a designation assigned at booking whether the client's timing is flexible or not. If not, do no prompt a text to move them.