Settings and activity
8 results found
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7 votes
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Emily Struckhoff
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586 votesEmily Struckhoff
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601 votesEmily Struckhoff
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626 votesEmily Struckhoff
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106 votesEmily Struckhoff
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476 votes
An error occurred while saving the comment Emily Struckhoff
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For salons that do not utilize online booking, I would like a way to send a secure link to clients to input their CC info ADDITIONALLY, give that appointment a "pending" status until CC info is captured and/or cancellation policy has not been acknowledged. That way we can see at a glance if that data hasn't been collected.
An error occurred while saving the comment Emily Struckhoff
commented
This would be great as we do not utilize the online booking feature, we book ourselves for greater control. I'm not comfortable asking clients to read their CC info over the phone and that step often gets lost in the shuffle of tasks of the front desk.
Emily Struckhoff
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37 votesEmily Struckhoff
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416 votesEmily Struckhoff
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We love the contact center, but this has been a real challenge for our front desk staff. A lot of our clients text us to change/make appointments but when a message conversation is open and you toggle to the calendar and then back, the conversation is closed and you have to go find it again. This is problematic in a high traffic salon!!!