Settings and activity
36 results found
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1 vote
Michele Safar
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95 votesMichele Safar
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109 votes
An error occurred while saving the comment Michele Safar
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396 votesMichele Safar
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323 votesMichele Safar
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643 votesMichele Safar
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35 votesMichele Safar
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43 votesMichele Safar
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1 voteMichele Safar
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2 votesMichele Safar
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7 votesMichele Safar
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3 votesMichele Safar
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67 votes
An error occurred while saving the comment Michele Safar
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We used to have a way to "rank" online bookings on our old system which was very useful would like to have this as an option.
Michele Safar
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1 vote
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162 votes
An error occurred while saving the comment Michele Safar
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We get multiple forwarded replies from reminder emails because clients are confused that they need to click on their profile to confirm/change/cancel. They just write "no", "cancel" or even long messages about their appointments and consider those replies to have taken care of their request to cancel or change. We'd like the language to be clarified not to simply "reply" and/or the option to customize the reminder further to make it clear that these responses are not monitored.
Michele Safar
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65 votesMichele Safar
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50 votesMichele Safar
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159 votesMichele Safar
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555 votesMichele Safar
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123 votesMichele Safar
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People are getting frustrated when it says they will check for a team member and then ask if they want a call back during our closed hours- especially SUN/Mon- when they don's know they won't get a call back until we open. We'd like to start the conversation by saying we are currently closed, or that a return call will happen during business hours. In addition, when someone wants to cancel within our cancellation policy- it goes right to offering a team member though a team member is not available when the AI receptionist answers. It would be more helpful to say- since it is within our cancellation policy, a team member will have to call back during business hours.