Settings and activity
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21 votes
Jessica Cordero
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110 votesJessica Cordero
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396 votesJessica Cordero
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1,043 votesJessica Cordero
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3 votesJessica Cordero
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25 votes
An error occurred while saving the comment Jessica Cordero
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Be able to edit a clients accommodation from their profile at anytime without an appointment. A provider is having a 2023 price increase and while clients custom timing isn't changing their pricing is. It is important to have a client schedule for the right amount of time but now their price is incorrect in their confirmations. Potentially causing a client challenge where we will have to discount the service the day of to honor the communicated price because we are unable to edit the accommodation without an appointment.
Jessica Cordero
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Create a custom option to program AI receptionist to qualify the guest when needing to transfer to a human at the beginning of the call.
Examples: New vs existing guest. New color guests need a consultation before booking a full color service. As AI improves it would be best to get this appointment to a human from the start.
Multi step service. Our services book a la cart. Sending a booking link for only one service when a guest is booking color does not capture the full service.
These interactions are best served by a human and getting the guest transferred quickly will help the AI experience.