Send an auto-response to client messages outside of business hours
When clients write in outside of business hours it would be nice to have them receive a message saying so.
Karla Mejia
shared this idea
New "after-hours" auto-responses text clients back when they write in outside of your location's business hours.
Turn on after-hours texts in Manage Location > Client Notifications > Auto-responses.
New "away message / away status" lets you set a temporary "away" status in Messages, with a custom away message clients will get when they text in during your away period.
This is set up in the Messages tab. Staff must have the new "Away message" privilege in Manage Business > Privilege Groups to view or edit your Messages status.
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Lacey Jones
commented
It is critical for us to have automatic responses for after hours so that patients who call or text are not at risk for medical emergency. We have used Weave in the past with automated response texts for missed calls or texts that directs them to our emergency line and tells our business hours. This is a patient safety issue!
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Deana Hermey
commented
this would be great!!!!!
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Brenna Smith
commented
Ability to set up auto responses for when texts are received in the dashboard.
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Rick Vencill
commented
Auto text response when someone texts when office is closed. “Our office is currently closed…”.
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Allison Tray
commented
Why can't we have an auto-reply or signature set in our SMS? As customers, we should be able put something like "Thank you for your message. We reply during our business hours of 11-7" so clients don't think they're being ignored texting before or after hours.
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Ben Stevens
commented
Would love to have this scheduled for auto replies for after hours (We will be back to you when we open, etc...)
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Monica Gonzales
commented
a way to set up an auto reply when a new text comes into the dashboard? ex: “thank you for reaching out, one of our reps will respond to your request shortly”
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Allison Tray
commented
When clients message us, we should be able to set a signature that tells them the hours that we are available. Some people are messaging us early in the morning and waiting hours to her back, not knowing that chat is only during working hours.
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Kim Kouyian
commented
We used Zingle for the longest time for our text messaging, and they allowed an autoresponder to be set up to text clients that messaged in during closures that we were closed and would be back at X time/day. Would love to see a feature like that!
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Meghan Roner
commented
I would love if there was a way to turn on an auto responder for text messages when we are closed.
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Michael Drasche
commented
It would be helpful if you had the option to have an auto responder when your salon is closed so that clients sending messages to the salon know when someone will respond to them next.
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Ben Stevens
commented
It would be nice to have an auto responder to text messages when we are closed. We could schedule it so that guests don't expect us to reply when we aren't open.
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Daly Wolfe
commented
Small studio so not always someone at the desk but clients freakout if you take more than a few minutes to respond. Would be great to have an auto-response to let them know staff is with a client or away from the desk and will respond soon