7576 results found
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1 vote
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Transition time should NOT be client facing
While the new ability for clients to reschedule their appointments from their confirmation emails is great, transition time SHOULD NOT be user facing. Clients should not have the ability to see how long it takes the service provider between appointments to clean up/turn over/take a break. For example: Our services are 1 hour MAX, our transition time is 20 min. On the client end, they see their service will take "1.33 hours" instead of "approximately 1 hour". This should be changed ASAP to avoid future confusion.
21 votes -
limit email/text reminders for certain services
Cyro is a service that some folks get done daily. While it is possible to remove the client as a whole from receiving text or email reminds, it would be great to limit according to services
Ex: cyro appointments do not require reminders but facials do
3 votes -
Gladly integration
Gladly is a CX tool that would work as a CRM for clients. Being able to manage client lists and leave notes increases retention and client conversions into memberships
2 votes -
Offer different types of client notes
Each team (service providers, CX, billing, etc.) all make notes for clients. It would be great to be able to input different types of notes to keep everyone organized
13 votes -
2 votes
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Easily print client history
Be able to easily print client history or have a button in the client profile that says "print client's treatment history"
23 votes -
Busiest time of day/week
Would like reports to simply display the business times of the day and week.
19 votes -
iwatch
would be nice to be able to use the app on the iwatch
1 vote -
Have the name or initials of the employee that is logged in to BLVD visible at all times.
At our location we have 1 main computer that is used throughout the day by all employees. It would be helpful to be able see who is logged in so that there is no need to log out and lock back in just to make sure that you are actually logged in.
16 votes -
Group bookings in the Dashboard
It would be wonderful to book group appointments from the dashboard. We end up booking two appointments, but they aren't combined like a group appointment booked online. The trouble comes up when one person cancels their appointment, but it doesn't cancel the group. We can end up with an orphaned appointment on the books that takes some detective work to figure out who they were originally scheduled with.
81 votes -
Ongoing reoccurring appointments and ongoing time block like for lunch
Have the option to book ongoing standing appointments and ongoing time blocks like for lunch instead of just a certain number of times or date. We have clients that have been coming for over 10 years on a standing appointment. Or at least send us an alert when their standing only has a few appointments left.
7 votes -
Non-Provider Utilization Report
Reporting on worked (clocked in) vs scheduled for non-providers (i.e. reception, managers, staff, etc.)
2 votes -
Toggle between staff profiles
The customer would like the ability to toggle between staff profiles and not need to sign out of the dashboard.
6 votes -
Merch Accounts: Approval Status
Ability for system to notify business when a merchant account is submitted and the approval status.
1 vote -
Booth renters ability to only edit their schedule
Would like to give booth rentes the ability to edit their own schedule without having access to everyone else's.
4 votes -
Allow Businesses to Set Expiration Dates on Gift Cards
There is no nation-wide rule that gift cards cannot expire. Federally it is actually five years so if anything, you should have it set to 5 years and then allow each account to implement their own state wide laws. It is not required by law that you police this. Every other booking company and every other gift card system that I have ever used allows for businesses to implement expiration dates on their gift cards. This would be an easy feature to add since you already have exp dates on series.
It is important for businesses to have the option…
32 votes -
after checkout, could "all staff" display?
I notice after Checkout, the staff display defaults to just who provided the service, prompting the user to toggle the "Staff" dropdown to "Is Working" again. Can we stop this auto default, and keep the default to "Is Working"?
1 vote -
appointment types should be made clearer
It would be SO much simpler if at the time of booking, either the guest or the employees can book appointment types -- so clicking New Appointment would prompt user to define whether the appointment is a request, a prebook, or a referral. Makes it easier for salon owners who track these metrics at review time as well.
11 votes -
Link survey upon check in
Link to a survey on the iPad upon check in.
1 vote
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