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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7539 results found

  1. To ensure consistent visibility into pricing for their appointment, I'm requesting that appointment pricing reflect in confirmation text and emails.

    2 votes

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  2. The business wants to be able to run a report that shows a master list of SP's, the services they provide and the set cost.

    1 vote

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  3. For example I wanted to do a Botox BOGO sale then quickly realized I cannot put more than one Logo nor can I upload my own design as a gift card template. It would be amazing if there was more customization with that.

    Also if you could sell a digital gift card directly from the in store Sales

    2 votes

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  4. Most salons/ studios have more than one reception. With that, things can get confusing in figuring out who booked what appointment. With this, each receptionist has a sign in number with their name to make it easier in tracking appointments and clients

    1 vote

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    0 comments  ·  Admin →
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  5. Need the ability to exclude members or limit the audience for promo codes;
    Need the ability to create unique codes (9-digits, etc.) for promo codes; Add the ability to select specific locations from a dropdown menu; Add the ability to select a specific promo code from the offers menu and drill down data to the location level from offer code redemption

    5 votes

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  6. We would like to have the capability to add an "Experience Rate", an automatic 4% charge to clients to offset the cost of providing the best in technology, amenities etc. at our salon. This will be a 4% flat fee added to all transactions (both service & retail). Some salon softwares allows the fee to be added as a “tax” some can add it as a “service charge” or similar.

    1 vote

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    0 comments  ·  Admin →
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  7. We would like an invite to give feedback/review after the client completes payment via the Duo/iPad set-up. Once they confirm and pay, having an opportunity to give us 1-5 stars and, if they give us 4 or 5 stars, inviting them to review with Google Reviews would be great.

    18 votes

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  8. 1 vote

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  9. Allow Forms and Charts to be stored in Google Drive for easy access

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  10. We have recently had multiple instances where someone books a group appointment, then cancels via their portal/email link. The problem is this often leaves the other party/parties in the schedule with no indication to us that it wasn't intentionally left, and no indication that the person who scheduled actually cancelled their own appointment (we have cancellation notifications off because they include too many appointments that we either already know about ex. cancelling them ourselves. or don't care about ex. cancelling an appointment to rebook it under a correct name)

    I suggest either not allowing clients to manage group appointments (Similar…

    7 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  11. Please remove the word commission from the Tip Report- it is confusing.

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  12. It would be nice to apply text wrapping to schedule blocks so you can read longer messages without having to click on them

    8 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  13. The appointment reminders need to make sure to reflect the CURRENT appointment day and time. We have had several clients come in at the original appointment day or time, though it was changed in the system, the reminder that got sent to them was for the prior day/time instead of the changed time. This is a BIG issue for our time and theirs. PLEASE fix sooner than later! Thank you.

    7 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  14. The "boulevard booking" option allows clients to book appointments without actually logging in- this is causing our salon to run over on clients because we have some of them saved as 45 minute hair cut accommodations. When they use this booking option it bypasses their accommodation and books them at a shorter time than needed

    4 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  15. Recently, there have been updates to the online booking process for new clients, and it seems to be causing difficulties. Many clients have reached out to us via text because they found the steps involved in the booking process cumbersome.

    Firstly, clients are required to enter their email before they can see available appointment times for a service. However, they are then prompted to enter their email again if they want to complete the booking. It would be more user-friendly to only require entering the email once after the client has selected a service, date, and time when they are…

    3 votes

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  16. 2 votes

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  17. Ability to add products into the checkout window to account for inventory without it showing on the client's receipt. Example, adding needles, tubes, etc. for injection services into the checkout window so that the inventory will automatically adjust but the client won't see that on their receipt.

    2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  18. We should be able to search by tag and by keyword to match names with procedures completed! Thank you!!

    2 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  19. Ability to see how the client's appt was confirmed ( online, over the phone, via text)

    11 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  20. It would be helpful if the email marketing area had the ability to store uploaded images. It is time consuming to have to upload artwork each time.

    8 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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