Separate service packages from products
It would be helpful for reporting purposes to take service packages (vouchers) out of the Products category and have them as their own standalone.
Currently when you create a package for a service it has to be entered in as a product. This is misleading when you run a sales report as you see actual product sales and service package sales as one number.
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Adriane Jahnke commented
Please put service packages into services! It messes up commissions, you cant see when someone books a package, it makes everything so complicated.
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Adriane Jahnke commented
Service Packages need to be under services! When someone books a service as a package it doesn't notify us that a service was booked unless we go to sales and then happen to find it. In addition it doesn't apply account credits to the service packages automatically. It would be helpful for reporting purposes to take service packages (vouchers) out of the Products category and have them as their own standalone.
Currently when you create a package for a service it has to be entered in as a product. This is misleading when you run a sales report as you see actual product sales and service package sales as one number.
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Rachael Arnold commented
We also desperately need to be able to commission products and packages separately!
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Bart commented
I have the same problem. Its February 2023 now, this should be prioritized asap I see I am not the only one who has this issue.
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Amil Gasso commented
State and local sales tax are different for products and services. For example.
When we sell a package of SERVICES we need to make sure that on the report it is applied as a package not a Product. Products need to be taxed on both a state and local level. While cosmetic services have only local taxes. I have been sittting trying to get a report to pay my sales tax for the past 3 hours and now I'm going to end up doing a manually. With square it took 2 minutes..... THIS NEEDS TO BE FIXED!!!!!
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Caitlin Hart commented
The fact that packages and memberships are listed with retail products not only makes no sense and is confusing, but it messes up our reporting and payroll. For example, Kelsie P. sold 2 facial packages this week. That added thousands of $ to her(and our) retail report this week. So it looks like we sold more products than we did. At the end of the year this could even be a tax problem since we aren't paying sales tax on packages, and because our retail numbers will be so much higher than our costs of good sold. Also, this employee is now receiving a retail commission on her paycheck based off of her total retail number this pay period, thousands of which were actually service based packages which she is also paid a service commission on.
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Stephanie Inglehart commented
We'd love to offer clients special holiday packages with each season, but adding that as a "product" is an accounting NIGHTMARE (which is currently the only option). We'd like packages to show the original pricing upon checkout as well so our team gets gratuity based off the regular prices vs the promotion prices. Thanks!
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Samantha Whitlock commented
Currently, Packages are only able to be categorized as Products, and we cannot separate them when running reports. We have to manually extract Packages from our retail reports and it makes our numbers inaccurate. It would make sense to have these under Gift Cards - since that is essentially what our packages are.
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Jeremy Shieh commented
At current, we sell packages that contain vouchers for use with any staff. If the package sale is sold under a service provider, this service provider's product total on reports (not commission) reports will improperly show the packages which do not need to be enumerated as such. This requires salons to either pull product commission reports, go into the sale and adjust the seller (which may still not solve the problems as the clawback may be occurring outside the pay period), or manually deduct the amounts in order to not payout bonus on products that may not require bonus structured the way the other products are done.
Utilizing commission reports for this does work, but is on a cash basis rather than accrual in that payroll summation still requires manual thought process to make sure the clawback is appropriately hitting the same period rather than a different one.
Easiest solution (opinion) is to have the ability to have certain products or packages have NO option for "seller" and lock to a default that cannot be overridden.