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Settings and activity

25 results found

  1. Predictive Staff Scheduling/Forecast Reporting

    40 votes
    Waitlisted  ·  15 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    We want to report on what services are booked in a specified date range and more extensive booked appointment data in general. Only booked forecast by day and staff reports are available in the classic reports

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    Jamie Kim commented  · 

    Compile a list of future appointments in a specific time frame with appointment details and client contact info. With COVID-19 re-opening, we want to make sure our clients are emailed with instructions one day/few hours prior to their appointment.

  2. Auto-applying promo codes when client books online

    41 votes
    Waitlisted  ·  6 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    When the offer code is set up to auto-apply for a special promotion, the offer is not auto-applied in self booking. Please surface the discount to the client so that they are aware that the discount has been applied

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    Jamie Kim commented  · 

    Because our memberships allow for an unlimited amount of services, we created a workaround for an auto-apply discount to apply at the time of self-booking, but the discount does not auto-apply for self-booking and only at checkout on dashboard.

    Jamie Kim shared this idea  · 

  3. Add-on details in confirmation/reminder emails

    15 votes
    2 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    Include add-on services on appointment confirmation emails. Only the main service is shown on the confirmation at this time

  4. Loyalty Program customization

    114 votes
    Waitlisted  ·  24 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    Earn and redeem points for specific products and services designated in the settings

  5. Loyalty Points - Redemption Options

    25 votes
    Waitlisted  ·  3 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    We would like to be able to redeem a specific amount of points/dollars for an order. For instance, rather than $11, we can redeem just $5.

  6. Option to automatically remove transition or finishing time when multiple services booked

    12 votes
    Waitlisted  ·  4 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    When service A and B are booked ie. Haircut and Color, there should only be 1 finishing time after service B is complete. On the booking widget, remove finishing time from service A when it is booked with another service that also has a finishing time.

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    Jamie Kim commented  · 

    When a client books 2+ services with transition times on each, the booking widget should allow client to book the second service at the start of the transition time of the first.

  7. Ability to distribute gift cards digitally via the front desk

    47 votes
    Waitlisted  ·  9 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    Once the gift card recipient is entered through the booking widget, we are unable to update and resent the gift card to a different recipient. There are many instances where the purchasing client inputs their own information for recipient fields.

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    Jamie Kim commented  · 

    Majority of the time, gift cards are purchased for friends/family as a gift and it confuses our clients when they do not have an option. If there is a way to edit the e-gift card email and to trigger an email when purchased in-person, the client can forward that "receipt" to their family/friend ie. "You just received a gift from ____" with gift card code and balance.

  8. Color appointments by status

    93 votes
    Waitlisted  ·  14 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    When a client arrives, we would like to change the color on the calendar view or indicate clearly so that we can check at a glance.

  9. Deactivating Staff - Show WHERE the remaining appointments are

    297 votes
    Scheduled  ·  10 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    When a service provider no longer works at our studio, we would like the option to move all appointments to another staff member when deactivating.

  10. Gift card promotion that allows clients to purchase a certain amount and receive a reward

    25 votes
    Waitlisted  ·  4 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    For the holiday season, we offer a BOGO gift card promotion. If you buy 1 gift card, you get the second for 50% off ie. one $100, second $50 for $100 value. We do not want to process two different orders for one client especially during the holiday chaos.

  11. Advanced offers logic for groups of services

    71 votes
    Waitlisted  ·  5 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    When a client gets service A and service B in the same appointment, we discount $10 off their entire order. So instead of paying $70, it's $60. I set up the Offer as $10, and the only category to include is Conditioning which our treatments are under.

    When you apply the Offer at checkout, it discounts every treatment $10 equaling $30. We need to include Conditioning, but also can't exclude certain treatments because there's 15 different combos of these services a client could be getting.

  12. Bold the numbers on the Monthly Calendar when there is availability.

    13 votes
    Waitlisted  ·  1 comment  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    Highlight the date the provider is available on date picker (calendar) so that the client can jump to that specific date to book appointment.

  13. Cancellation Reports

    100 votes
    Waitlisted  ·  18 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    As cancellations directly impact our sales, we want to be able to track the amount of self-cancellations and when and why they are happening. The Appointment Service Records report in BETA has the information in there, but is not easily readable with IDs. We would need these translated into client name, service name, staff name etc.

  14. Daily Summary Report

    39 votes
    Waitlisted  ·  4 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    Need a report for new bookings and which operator/staff booked these appointments. It is essential to keep track of our booking coordinators and see how many services they book in real time.

  15. Hiding client phone number in Contact Center

    4 votes
    1 comment  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    When a service provider has no access to the client contact info (privilege group setting) but has access to contact center, they can see the client's phone number

    Jamie Kim shared this idea  · 

  16. Mobile Optimized Online Booking (website)

    14 votes
    Waitlisted  ·  3 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    The booking widget currently opens in a new window and redirects to www.dashboard.boulevard.io (http://www.dashboard.boulevard) and also redirects the parent window (the website) to the booking widget as well. It makes it difficult for the client to get back to our website to learn more about the studio since it appears that both windows are now for booking.

  17. Client is able to choose multiple waitlist dates

    221 votes
    Waitlisted  ·  16 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    Adding a specific date range ie. June 21-Aug 30 and adding day of the week preferences ie. only available Mondays and Wednesdays

  18. Privilege Setting to Hide Forms

    3 votes
    1 comment  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    Certain forms should be made only viewable by certain staff ie. nurses, medical professional and not front desk staff

  19. Zoom integration

    23 votes
    Waitlisted  ·  3 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    When a virtual consultation is booked, the client would be sent a meeting link via Zoom or Google Meets depending on the calendar integration.

  20. Custom Templates for Online Gift Certificates.

    54 votes
    Waitlisted  ·  9 comments  ·  General  ·  Admin →
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    Jamie Kim commented  · 

    Customize online gift card text under logo

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