Hiding client phone number in Contact Center
Staff privilege groups are set to hide client contact details, but staff is currently using Contact Center to alert clients that they are ready for their appointment. They will need to use the Contact Center, but the phone number needs to be removed
4
votes
Jamie Kim
shared this idea
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Jamie Kim
commented
When a service provider has no access to the client contact info (privilege group setting) but has access to contact center, they can see the client's phone number