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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7542 results found

  1. At this time "appointment updates" only keeps track of the initial booking and if a reschedule occurred. Would be beneficial to see when reminders were sent out to the client the as well. As any time a reschedule occurs we lose that information.

    7 votes

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  2. It would be nice to have the ability to "save" a ticket for checkout at a later time. Occasionally there are weird workarounds that need to be addressed in a ticket - something like a non-present client paying for another client. Not all of our staff are pros at Boulevard yet, and we don't always have a front desk person, so being able to set up a ticket with the necessary adjustments and then saving it to check out later would be a big help.

    7 votes

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  3. This account is asking that we have automation on discounts when a member is purchasing retail items.

    7 votes

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    1 comment  ·  Admin →
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  4. Imagine checking and fixing time clock errors and you have to flip back and forth from the clock and the report but the employees are alphabetized by first name in the clock and by last name on the report.

    7 votes

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  5. If a tax exempt client requires a refund, business would like ability to just refund the tax line item.

    7 votes

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  6. Clients are booking with expired cards/cards on file which causes issues during checkout

    7 votes

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  7. Would like to be able to quickly exchange a product purchase without having to refund the client and then perform an entire new sale and collect the client's card again.

    7 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  8. Promo codes can not be applied to gift card purchases at this time. During the holidays, if someone wants to purchase a $100 gift card, they can buy it for $80 instead of the full $100.

    7 votes

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  9. Ability to apply a Suspended membership status to indicate Past Due member but prevent from continually attempting to charge cards.

    7 votes

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  10. As the owner I don't have the program running at all times so if I've left the workplace, I would love to get an alert on my phone so that I can prepare for the next day properly

    7 votes

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  11. 7 votes

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  12. sometimes accidents happen and an appt gets checked out before it has happened. Once it has been checked out it can't be edited or REMOVED from the calendar. This means other clients can't book this spot online

    7 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  13. Would be easier to do on calendar once the time block is created. Especially since it tends to start a break like 5 minutes before the hour which is annoying.

    7 votes

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  14. Please add that you cannot stack promo codes. We need a toggle. Premium buisness need to be able to limit discounts to one. I saw your adding some promo ideas, add this too!!

    7 votes

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  15. It's hard to use the message center without another computer next to you or another open boulevard tab. The message center takes up the entire screen. If you need to check a date, you must leave the message you are in the middle of, loose all of the content and start over.

    7 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  16. Rather than only having one option for a WL date, a range would be helpful for clients with more flexibility.

    7 votes

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  17. When a client is in for multiple services with multiple staff members it is hard to drag and drop the individual services to rearrange them. Moving one will apparently randomly move other services on the ticket. Some services can be moved by themselves, but others end up moving the other services on the ticket. It would be so much easier to drag and drop than writing down the start times for each service and manually editing the ticket.

    7 votes

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  18. Allow for stylists to send some sort of "received" notification when their clients arrive. Sometimes they don't get the arrived notification so it would be helpful if they can send a received notification back to reception so we know they know.

    7 votes

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  19. At this time, the add-ons and add-on categories must be individually added per service. We have many services with the same add-on services and we would like an easier way to toggle on/off rather than inputting manually.

    7 votes

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    1 comment  ·  Admin →
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  20. We receive calls weekly from clients confused while booking online if they're going to be charged at booking or after the appointment. When checking out online — looks like you're being charged that total. Google Analytics show that that step is the place where most people walk away.

    There's a VERY small note that states:"Your credit card will be used to hold your appointment time and will not be charged until after your appointment has been completed." but even that is confusing if you're referring to the completion of the booking. Needs to be reworded

    7 votes

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