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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7538 results found

  1. PLEASE PLEASE PLEASE tie payment methods to providers. I would like to be able to dissect how providers are being compensated to get commissioned properly.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  2. Add a vital sign option as a charting segment.

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    0 comments  ·  Forms & Charts  ·  Admin →
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  3. I would like the ability to organize (ie change the order) of packages in the checkout menu.

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  4. Provide the ability to duplicate charts so that I can create a new entry without having to re-enter all the information that remains unchanged.

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  5. Since we are a spa care there are customers that have memberships and some don't . we add tags to set them apart from the regular clients . but when tagging we have to enter the number of a client individually and tag them . i think it would be a cool idea if there were something in the system to filter and add all the clients at the same time and add all the same tag.

    1 vote

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  6. Please create an option so provider can save their signature and not have to sign each consent individually

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  7. I would appreciate clarification on why forms cannot be sent to clients individually. Having this capability would be extremely helpful for agreements, permissions, incident acknowledgements, and other time-sensitive or service-specific documentation. The ability to send, track, and confirm acknowledgment of forms on an individual basis would greatly support personalized services, compliance, and proper client communication.

    1 vote

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  8. I would appreciate the ability to send campaign-style messages to any client(s) I choose, whether that’s a single client, a manually selected group, or a custom list, without restrictions tied only to predefined segments.

    1 vote

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  9. It would be extremely helpful to have greater flexibility with automations, including the ability to create and

    1 vote

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  10. Now that we can manually add vouchers to a client's wallet, please give us the option to add a few of the same types of services like we can when creating a package in the first place. Meaning:
    I have 5 types of services under "90min massage" and when creating a package deal I can make them all redeemable: (Swedish, sports, deep tissue etc). But if a client needs a voucher added to their wallet, it can only be assigned for one service (only 90min swedish). So if they happen to book a 90min deep tissue instead of a swedish…

    1 vote

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  11. I know many people charge for consults, as do we. We allow the patient to then use the consultation fee toward service or product within 365 days from consultation of their choosing. I think it would be nice to have this charge apply as an account credit for the patient. We currently have to manually add the credit (and then babysit the calendar for 364 days to ensure they're within their allotted window of use). If it's missed, with an online consultation booking for example, and the client books and attends the future service, we are often reminded by the…

    1 vote

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  12. Offers - Limit the amount of (ie: valid for 30 days) time an offer can be used after it was received. If we get a new client and want them to share a code to get their friends to come in, I don't want them to be able to hand out the code forever. I want the client's code to expire after a certain time frame.

    1 vote

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  13. Enable membership account credit to be renewed monthly, letting members bank the membership dollar amount

    1 vote

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  14. It would be even more helpful on the referral program to offer percentage-based discount options (e.g. 10%, 15%, 20% off next visit/service)

    It would also be helpful to mix discount types
    -i.e. referrer gets 10% off, new patient gets $50 off.

    percentages work better with our pricing system and feels more generous for higher value services.

    1 vote

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  15. We frequently sell service packages (like microneedling), and we’ve noticed that when a patient purchases a package, the checkout screen doesn’t prompt for gratuity. Even though the patient is still receiving a service that day, gratuity has to be added manually, which isn’t ideal for staff or providers.

    We’ve also run into a similar issue with product-only checkouts (like skincare). Since gratuity prompts are tied to having a service listed, we’re unable to prompt for gratuity in those cases as well.

    Because tipping can feel awkward or uncomfortable for staff to bring up verbally, having gratuity automatically offered during checkout…

    1 vote

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  16. Ability to use APIs to pull client images from their gallery for use in a custom app or other application.

    1 vote

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  17. Be able to check out a service to redeem a voucher which was previously entered incorrectly without having to create an appointment. For accounting purposes, it is better to handle it this way than to just VOID a voucher bc there is no tracking rhyme or reason on why vouchers were adjusted.

    OR

    Create a required reason for a voucher adjustment which can be seen when auditing a client's account.

    For example, you don't currently offer package swaps. A work around is to zero out the cost of the service and then redeem the correct number of services from the…

    1 vote

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  18. Currently my memberships are not in order by value only alpahabetically - this needs to be an option

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  19. I need to be able to add products my client is purchasing while I am in their appointment screen. It only allows it at check out and providers do not check out the clients in or rooms- they are sent to the front desk. Commissions are tied to the products and providers need to add them to the client appointment before sending them out to the lobby for check out. Thanks!

    1 vote

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  20. When walk-in clients check in on the iPad, it should automatically pull their info if they've been to the salon before. It shouldn't make them enter in their email or name every single time they walk in. We should also be able to determine what data we want from the customer. Maybe email isn't something we want.

    1 vote

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