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  1. Would like to be able to resend the failed membership email

    2 votes

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  2. It would be nice to be able to see the change a guest should receive back after checkout is complete, not just before. It would also be nice to see gift card balances afterwards as well. Sometimes providers get a little click happy and it would save time to have that information on the screen still instead of having to look up the gift card balance or pulling out the calculator.

    3 votes

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  3. Members should be receiving an email notification any time their card is charged for their recurring membership

    2 votes

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  4. Currently when you create an offer it only allows to apply the discount to the item (per item). With this clients are able to use that discount on multiple items that are eligible. Can you all create a "per transaction" option for discounts, so that the client can only receive the discount towards the total transaction. For example, I currently have a $25 discount code. If a client books a massage and facial online they will save $25 on each item saving $50 total. With a "per transaction" option, they would only be able to save $25 total.

    18 votes

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  5. The current way to share booking links is by grabbing the URL and using Bitly to shorten, however, some SMS carriers don't like bitly links and don't send them. Would be nice to have access to shortlinks in the dashboard so we don't have to use bitly.

    2 votes

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  6. I'd like to be able to see the breakdown of the cash register in previous day's register count. Right now you can only see the cash totals and it would help to troubleshoot when there are register discrepancies to be able to see if someone just counted the total number of 20 bills wrong.

    8 votes

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  7. When you go to the history tab in the client profile and scroll down to the Order History - it would help to be able to see if the Sale Total is a credit or a debit

    4 votes

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  8. While reordering of addons and modifiers is avilable with in the respective categories, being able to reorder modifiers before addons would improve the flow of my booking and give owners more control over their guests booking experience.

    2 votes

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    1. Allow messages to be tagged "unread" and allow messages to be sent to providers/front desk
    2. Put in place safeguard so a provider cannot be scheduled in two different locations at the same time.
    3. Allow blocked times (ie out/PTO) to be seen in all locations provider is seeing patients
    4. Allow option to see providers schedule in all locations they work on the same page
    3 votes

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  9. When DEACTIVATING STAFF, it will show that the staff member has an upcoming appointment, and that continuing to deactivate will not cancel the appointment, but may hide it.

    PLEASE make it so that we can find WHERE this appointment is. Dates. Times. Etc. It's crazy to look around and still not find it. Sometimes it several months into the future.

    272 votes

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  10. We have an issue with New Patients/clients booking under existing patients. New Patients require additional time for their appointment. This creates a nightmare for our front desk, since many times these are missing - which leads to a poor customer experience, when they show and there isn't enough time allowed for their appointment. It would be great, if there was a question that could be asked at the beginning of online booking. "Are You Currently a Patient at...? Yes or No. Then based off that question they would be show a list of services they can book. Or, maybe there…

    11 votes

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  11. Right now there is no limit to how many transactions can be performed using an offer code. Some businesses only want the client to be able to purchase a discounted gift card once but there is no limit currently to how many they can purchase.

    12 votes

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  12. It would be very helpful if the business could receive some sort of statement of credit card fees charged broken down by card type (debit/credit) to have full visibility into fees being assessed by Offset.

    7 votes

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  13. since boulevard does not show all times available, it would be nice if in the mean time, there could be a note that says please contact the business for more available times

    3 votes

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  14. we have many different services that require different pre and post care instructions. for example, in the booking notification for a spray tan we want to tell them to wear specific clothing, for lashes we want to let them know to plan not to wash their face or shower. for extensions we want to let them know to take Tylenol bc their heads will be sore. on vagaro I was able to customize the client instructions based on what service they were getting

    5 votes

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  15. Keep the original membership charge date despite the card being charged later. no other system changes it like boulevard. booker, vagaro, etc all leave the original date despite the charge date. its labor intensive to have to manually update this every month.

    3 votes

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  16. Allow for employees to use the mobile app to see their schedules etc while restricting IP for the web version which has more data than the professional app.

    1 vote

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  17. The business would like specific staff to be able to build forms but not have them have access to all business settings.

    14 votes

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  18. 2 votes

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  19. Example: New Years Eve services, to not only entice staff to work hours that are usually requested off, but also to increase revenue to make up for reduced hours. Offer = Percentage off = -20% so that $100 is now $120 for selected dates, auto apply.

    1 vote

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