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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6492 results found

  1. Providing a QR or barcode for online gift cards would make them much easier to redeem from a phone with our current barcode scanners. It also looks more professional and up to date than typing in a number from the email.

    16 votes
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  2. Our company's logo looks terrible inside a white square! Please allow the system to read transparency information from PNG files so we can make a cleaner looking banner for the client-facing booking experience!

    7 votes
    How important is this to you?
  3. Many customers opt to tip via Venmo, and the business would like to be able to capture this in reporting, but also outside of the system so they do not incur cc fees

    3 votes
    1 comment  ·  Admin →
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  4. 1 vote
    0 comments  ·  Admin →
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  5. We created a from for clients to approve electronic signatures and would like to control that form being the first form they see/complete, before moving on to the rest

    3 votes
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  6. A report specifically around add-ons and the commissions that are tied to them.

    7 votes
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  7. Client would like to see a place within Caller ID of any calls that she missed (so she knows who to call back if they call after-hours or she is busy with a client).

    6 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  8. The ability to have the card swiped first, then the client signs and adds gratuity if desired. Currently, we have to sign and add gratuity first before swiping. Client does not like the order and says everywhere else in the world is currently doing the opposite order for charge outs.

    14 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  9. Ability to report on applied offers across all reporting, including the Detailed Line Item and Product/Service sales reports.

    3 votes
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  10. being able to calculate franchise fees at each location

    3 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  11. option to make credit card mandatory for front desk and calendar view

    43 votes
    Waitlisted  ·  5 comments  ·  Admin →
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  12. Ability to not have ratings sent on clients that are charged no show/cancellation fees. Currently, a rating will send and the client will usually leave a bad review because they are being charged for a service they did not receive.

    Workarounds:

    1. Making a Product called Cancellation Fee (will mess up their reporting)
    2. Not sending a receipt at the time of charge (higher possible chargebacks from client)
    3. Turning off the ratings feature before charging a no show fee then turning it back on once processed and emailed. (a lot of extra work where admin is needed. FD will not have access…
    16 votes
    How important is this to you?
  13. We use Staff Roles to distinguish and filter in our reports; specifically Booth renters vs. employees. Would like the option to remove this from the booking widget so we can name them booth renters and it's not visible to clients online

    8 votes
    1 comment  ·  Admin →
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  14. Booker/Mindbody has this feature, people can choose which customer reviews to push to their own website, where they are featured prominently with any associated comments

    18 votes
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  15. Have the waiting list not show options for hours that the business is closed.

    Every week we go through to message clients that have added themselves to the waiting list for hours that we aren't open. It would be nice if that wasn't even an option.

    4 votes
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  16. We have had several guests who are confused about what adding themselves to the waiting list means. (thinking it is actually an appointment, etc...)

    It would be helpful if we had somewhere in the online booking settings to have a custom message about the wait list, and what adding yourself to it means.

    5 votes
    How important is this to you?
  17. because i spend to much time going back and forth in reports for both my hourly and commissioned stylists when doing payroll. a beta report would be a huge time saver for me

    6 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  18. When Active column is disabled, we aren't able to see the start and end time for appointments. It would be really helpful if we didn't need the active column to see this information in Front Desk view

    5 votes
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  19. Andrea Martinez's purchase history isn't sorted by month/year and dates are jumbled so it's difficult to track and audit. Also noticed this with James Jeffrey. Both clients are members at the Gilbert location.

    3 votes
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  20. 3 votes
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