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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7138 results found

  1. It is frustrating to have to use the Duo iPad app to checkout $0 services with no gratuity. There should be an option to just checkout and close without the duo/charge card being forced.

    8 votes

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  2. 6 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. I would like to be able to download the monthly invoices for tax and accounting purposes.

    9 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  4. The notifications for group bookings continue to be too subtle to notice on the calendar when glancing at the day's appointments. More overt color coding or icons would be incredibly helpful.

    7 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  5. 1 vote

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  6. 12 votes

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    In Progress  ·  1 comment  ·  Admin →
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  7. 3 votes

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  8. 2 votes

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  9. Client's view should be able to be customizable to match the business' colors.

    3 votes

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  10. "...please locate my account and merge my profiles. I acknowledge that the information on the profile I'm creating now will be used as the defaults going forward once a human goes over this and combines the profiles." Where as some notification or email or report indicates to a manager that this client wants a merge.

    This would potentially greatly help with getting our databases cleaned up. Not sure how cluttered other salons are with redundant clients, but this is a constant issue for ours and requires a lot of manual work. It is with hopes that some type of automated…

    7 votes

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  11. We do not use the cards that clients put on file unless there is an emergency situation, forgotten card or no shows. It is an extra step to have to use the drop down menu to change the form of how we are taking payment as well as cards on file being accidentally charged instead of using the Duo. I would love to see the feature of having the option/customization of which shows up at check out screen as the first initial option.

    14 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  12. 150 votes

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    Waitlisted  ·  4 comments  ·  Admin →
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  13. 7 votes

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    1 comment  ·  Admin →
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  14. 2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  15. Some of our client's children use their parent's number but it's actually the parent's phone, and sometimes when the parent texts us it shows at the child's name. We're using the client tags as a small work around - marking children's, spouse's, or family member's profiles just so we know to double check the phone number, but it would be great if we could set which name defaults when we're texted by the number. Also - if a client and their child are booked on the same day with the same number, we've noticed that the confirmation text doesn't remind…

    10 votes

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  16. Instead of choosing service first and then provider, most clients want to know when their preferred service provider is available to them. This helps ensure that our nail technicians develop strong customer relationships.

    THANKS

    4 votes

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  17. It would be helpful to have the 50% charge of a cancellation not appear as a "discount" on the service commission reports. Just a separate column that denoted "late cancellations" would be best in order to track it with how our staff gets paid.

    4 votes

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  18. There should be a way to reactivate staff if you accidentally click "deactivate". Also, if a staff member was deactivated and there was an appointment on them, the appointment should remain on the books.

    7 votes

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  19. There needs to be a checkout alert like there is a scheduling alert so it can remind you if you need to apply a discount, etc.

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  20. I am unable to tell whether or not a new message has come in unless I physically go into Messages. Having notifications for old messages isn't helpful to me, and just having the purple pop up when I receive messages would be really great, especially on busy days.

    14 votes

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