Custom text addition to waitlist emails
Just like you can add custom additions to confirmations and receipts it would be a nice to have a text box to add to waitlist emails so that we can add a note that says if they are not contacted, that nothing was available and they should book again for a different day or try the waitlist again on a different day.
A few people called annoyed they were never contacted. (Though it already says they'll get a call when an appointment is available, it just doesn't say what will happen if it isn't)
Beauty & Co.
shared this idea
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Jeremy Shieh
commented
In addition to there being possibly a link in which the client can book or schedule an appointment where this action if completed deletes the waitlist request, the wording should be done so that not as much of a false sense of the appointment that is waitlisted will occur should be used so clients are aware that the business is attempting to accommodate but it is variable.
ALL CAPS ARE SUGGESTIONS
Hi [Client Name]!
You have requested an appointment with [service provider] during the [portion] of [date]. OR RANGE OF DATES
We will contact you at [client phone number] when AND IF an appointment becomes available. To make changes to your request feel free to call [business name] @ [business number].
IT IS OUR HOPES THAT WE CAN SEE YOU DURING YOUR REQUESTED TIMES BUT
If you do not hear back from us regarding your request, NO APPOINTMENTS BECAME AVAILABLE, please book an appointment online for your next availability.YOU CAN CHANGE THIS REQUEST OR BOOK YOUR NEXT APPOINTMENT BY CLICKING THIS LINK [booking link, connected to email address this is sent to by tokenization that expires].
Thank you,
[business name]