Settings and activity
3 results found
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4 votes
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780 votes
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Beauty & Co.
commented
In Booker when we had a complaint or a problem or a chargeback the appointment history was invaluable in that we could see if we made the appointment wrong or the client did themselves, also the full timedate history of messages, confirmations, booking date, staff changes, etc so we can screenshot to include for chargeback evidence or to show clients who complain that they agreed to terms several times, confirmed several times, etc.
Also there @ icon in booker showed someone booked their own appointment online vs us doing it internally which helped us if the client tried to say the appointment was in wrong or that they booked for a design when they didnt and we dont have time.
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19 votes
An error occurred while saving the comment Beauty & Co.
commented
I'm sure it is an oversight but if you move someone to the Arrived column of the Front Desk, there is an icon in the calendar view. If you move them to "Active" that icon is removed and there is no indicator at all for Active.
It is hard to glance at the calendar and see the little arrived icon as it does not stand out. Some sort of larger color or shade indicator would be helpful. (Perhaps a shading feature for arrived and then an additional icon to indicate Active.)
We came from booker where an entire appointment box goes from Grey to Green when someone is checked in.
As long as the system knows "dont book more than X" services at a time (number of pedicure chairs) then we dont need to have it popup everytime on the calendar. It is confusing the staff into thinking we have more appointments since they show up twice. The resources auto-showing even when removed from the calendar view is very frustrating for the staff.