Settings and activity
3 results found
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6 votes
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1,030 votes
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Beauty & Co.
commented
And/or automatically apply account credit to cover new deposits.
We are planning to make all services have 50% deposits but I already forsee a landslide of requests for refunds and also people saying we "stole" money because we didnt know they cancelled to refund them the money.
One elegant solution internally would be a refund button (the blue refund icon used currently) next to appointments with deposits in the recently cancelled appointments screen) So we can check that once a day and refund where necessary.
also, if someone cancels and intends to reschedule they would have to double pay their deposit. So if there inst an autorefund we would need it to know that they have a account credit on their account and ask them if they want to apply it for their deposit they are about to make for booking.
Today I got my first message from a client who cancelled an appointment a few days out. "...I had to cancel my appointment with you guys when will my deposit be refunded?"
Had they not specifically messaged us or if we did not have the messaging addon, we would not have known we owed her a refund. This will get MESSY when it applies to every client. And we don't have a dedicated receptionist when I am not there.
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20 votes
An error occurred while saving the comment Beauty & Co.
commented
I'm sure it is an oversight but if you move someone to the Arrived column of the Front Desk, there is an icon in the calendar view. If you move them to "Active" that icon is removed and there is no indicator at all for Active.
It is hard to glance at the calendar and see the little arrived icon as it does not stand out. Some sort of larger color or shade indicator would be helpful. (Perhaps a shading feature for arrived and then an additional icon to indicate Active.)
We came from booker where an entire appointment box goes from Grey to Green when someone is checked in.
As long as the system knows "dont book more than X" services at a time (number of pedicure chairs) then we dont need to have it popup everytime on the calendar. It is confusing the staff into thinking we have more appointments since they show up twice. The resources auto-showing even when removed from the calendar view is very frustrating for the staff.