5872 results found
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Vouchers should not ZERO out tips
When redeeming a voucher it is ZEROING out the service for the service provider so her tips are being calculated on $0. We then need to manually calculate the tip amount to add back in when members checkout and tip a flat %% like 20%. SPs should be being tipped on the Member Price for the individual service that is part of the Membership voucher package.
So for a Refill where we sell 4x$30 vouchers for $108 vs $120 bought individually (10% discount incentive) they should be paid commission on the $27 ($30 less membership equivalent of 10%) and the…
7 votes -
Vouchers should not stop Service Providers from being paid commission.
When redeeming a voucher, it ZERO outs the service. This means that the Service Provider is unable to be shown how much commission they earn for the Service they have just completed that has been paid for with a "product" voucher. This also impacts tipping
14 votes -
No more duplicate clients
If a returning client books online for the first time it creates a new profile even though they are giving the exact same information. This is a major problem because the front desk doesn't know there are duplicate profiles and when closing out the client we check the history to know the price. This has caused clients to be overcharged and then we have to deal with a refund.
498 votes -
Be able to delete a day from the Schedule for that day only
Currently, if I want to alter someone's schedule on a specific date I have to block the day. It would be nice to be able to remove them from the schedule completely. When I try to delete a day it deletes it permantly.
2 votes -
Allow Self Add to Waitlist
Clients booking into the future who may want to come sooner could add this to waitlist to be notified if a cancellation comes sooner.
7 votes -
Working URLs in description of services
I would like to offer the ability to my clients to click through onto Refill and Booking policies in the booking process. Maybe in the description of the product an active URL could be clicked?
3 votes -
Put "Unavailable" into the main calendar
When the start schedule is booked, BLOCKED off time should appear in the main client calendar.
1 vote -
Inventory
Separating our PROFESSIONAL and RETAIL products* - so it doesn't show in inventory but historically is there
*Breakdown items for easy Reporting and Inventory
Low Inventory and PAR intelligence - To assist with Purchase Orders.
17 votes -
Be able to hide resources on calendar view
Want to only see staff, not resources so we have to manually toggle them all off on the calendar filter, but then when making adjustments or moving things around the page resets and all resources are listed again.
18 votes -
Shared vouchers
Clients may share vouchers between client profiles
31 votes -
Hyperlinks to order details in the client profile
Ability to have transactional history of the client available from the client profile. Ideally, service and product purchases link directly to sales order.
8 votes -
Option to add retail products to packages
Would like to be able to add retail products to packages.
example: Double process service package that includes initial lightening service, followup gloss/toner 3-4 weeks out, an in salon bonding strengthening treatment, and a take home travel size shampoo/conditioner.
This is helpful in introducing professional salon product to clients who may not have tried it yet,
Insurance that the client is using professionally prescribed products supporting their investment in hair color services,
Coming back with healthier hair to work with
Clients will then come back and purchase full size product once they are hooked
31 votes -
Capture client email immediately, not just if they complete booking - allow for retargeting campaigns
Major missed opportunity not capturing emails immediately. This could be entered into a report for retargeting clients that abandon their shopping cart and winning new clients
32 votes -
Better Education on Client Passwords
I have spotted either bug or an unusual UX approach in online booking. I noticed that when I booked myself in for a treatment at Lash Lovers through our log in page that I was asked to put in my password when I had not ever put my password in for Lash Lovers before.
I decided to follow the reset process to complete the appointment. I noticed my credit card was on file curiously but continued. This all felt a little odd, almost like I had a duplicate account.
I then decided to make an appointment with Lost Hairdressers, the…3 votes -
Push Notifications of client arrival to specific assistants
Many of our assistants tend to help a specific stylist each day. When checking in clients, if there was an option for another employee or assistant to be notified of a clients arrival along with the notification the stylist gets, it would give the client a better experience when an assistant is there to greet them immediately to begin their service.
This is also especially beneficial to the front of house in the event that the front desk is too busy to step away to find an assistant.
3 votes -
Cancellation Pop up window in emails
At the bottom of the confirmation is says refer to our cancellation policy. Instead of going to our website when they click on it, we would like a pop up with our cancellation policy appear
4 votes -
Alert for Completed Intake Forms
A way to alert the front desk that a form for a client has been completed
117 votesHey folks! Today we released a related feature: the schedule view.
Accessible from either the Front Desk or Calendar views, you can select "Schedule" to view a list of any day's appointments and filter that list by the form's status. This will make it easier to see when staff or clients complete a form or chart, or who still has items outstanding. Learn more here, and we hope you enjoy!
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Show a checkin time.
So we will know exactly when they arrived.
5 votes -
Only allow clock-ins during certain hours.
We are finding some employees accidentally clock in from home or clock in 40 minutes before their shift and if we could set a limit that would be ideal.
16 votes -
Only allow certain privilege groups ability to move appointments
Since we are a salon, we are finding that our employees are moving appointments to them to book themselves up or to move them to another employee. It would be nice if only certain privilege groups could do this.
7 votes
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