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6307 results found

  1. Issues with notifications and alerts to barbers

    Some barbers are not getting texts or notifications once clients check in until 10-15 minutes later... This causes barbers to fall behind if SC is busy and unaware that the barber didn't get the notification.

    1 vote
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  2. Ability to resend gift cards from back of house

    When a client sends gift card to the wrong email, have the ability to correct it on our own without contacting help chat.

    2 votes
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  3. A place to save and easily access client shoe size, robe size, drink preference and other accommodations

    As a spa owner, I want to constantly give high end service to our clients as well as make things efficient for my front desk staff. If there was an area where we could save and easily access robe size, shoe size, drink preference and custom fields...it would elevate the clients experience as well as help me run a more efficent business. I'm sure the salon side would also benefit from other feilds and/or custom field options.

    1 vote
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  4. Next scheduled appointment location to show in booking

    1 vote
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  5. Integration with HoneyBook

    1 vote
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  6. Beta Reports insights. Need some more amazing beta reports so that businesses can continue improving ourselves for our staff

    • Checkout Report

    ** A way of listing per period of time the operators and concrete data on:

    *** Percent/amount of products sold (to promote higher selling staff)
    *** Transaction fees accomplished under them (so businesses can understand which staff are using what methods of payment and punish or mitigate)
    *** Booking of appointments close to checkout time (promote good behavior)
    *** Adjustments made to appointments (amount to see who are being pushed around by staff or clients more than others empirically)
    *** Adjustments made to prices as total difference or total difference percent (to determine who is making things up…

    3 votes
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  7. On Client Profile > History; the Appointment History and Order History should be made so...

    ...that for long term clients it is not a doomscroll to find things. Possibly two separate tabs or done as two sub-tabs would solve this.

    3 votes
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  8. Monthly charge for packages

    1 vote
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  9. Dispute Reporting

    3 votes
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  10. accepting new guests

    Can we make it so new guest need to be accepted before scheduled? A waitlist that needs to be accepted before the client is scheduled.

    Vagaro has this feature and its very helpful

    sometimes new guests book the wrong service for their need and this way we can make sure they get set up with the proper appointment.

    for example Sally Books a partial highlight but she needs a full highlight toners and haircut blowdry. Id hate for a new guest to come in and not get the service they were expecting because they chose the wrong sevice. I have…

    5 votes
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  11. New offer type, auto discount of percent or dollar amount for services that are booked in advanced by X days at least.

    Would be a great way to get clients to book in advanced, which helps the business forecast and keep staff engaged.

    1 vote
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  12. expiration dates for floats on file (apply to all)

    Request to have a button when changing the expiration date to apply the change it to all member benefits so we dont have to do them one at a time. It takes FOREVER if the person has 40+ on their account.

    2 votes
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  13. Better handling of clients that share a phone number such as families

    At current the contact center potentially can make a mess of things with confirmations if clients A and children B and spouse C use all A's number and an appt is cancelled, or confirmed. Then the system will potentially do actions for the wrong account or appt.

    12 votes
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  14. Card on File Messages

    When a client is prompted to add a card on file, they are thinking they've already paid online due to the email confirmation they get. We need to clarify that when putting card on file, they are NOT paying for the service yet. We have had countless clients walk out without paying for their service because of this. Thank you.

    26 votes
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  15. Provider Requested should not be automatic when clicking on the calendar to book

    1 vote
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  16. Options so that when making appointments that there is NO default...

    ...for whether it is a request or not so that staff are forced to choose one rather than a potential erroneous default.

    5 votes
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  17. Stylist Notification of Appointment Date/Time Changes

    There's an option to be notified of cancellations or completions but reschedules/changes would be great too!

    6 votes
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  18. Booking from another scheduled date

    We are wanting to book an appointment for a certain number of weeks from an existing appointment that is not today's date. The system keeps bringing us back to today's date instead.

    1 vote
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  19. Ability to apply Account Credits at online checkout

    3 votes
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  20. Show indicator on Calendar view of appointments just like Front Desk view such as "(4m late)" in red indicator on appt block

    This would allow for staff to be more cognizant of potential issues that would require intervention.

    3 votes
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