There is alot of booking info that needs to be relayed between the booking department and the staff. When we add notes, nobody is seeing them because they don't remember to go into the client profile to check notes. The tags don't work for extensive notes. There should be an icon on the appointment as a visible indicator there is a note on the appointment.

Booking notes as well as check out notes are often left un read and can cause the business to look bad when a client was told a note would be left for them.

There should be two options for notes,

Client Notes (formula's, this is in the profile etc)

Appointment Notes, (this would show in the appointment)