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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7088 results found

  1. Instead of last updated, please allow business to adjust the order of locations (for multi-location businesses) in the booking widget. Currently, it is ordered by "last updated" and not in alphabetical order as listed in the dashboard.

    4 votes
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  2. Client email field in Subscriptions report (currently available only in classic)

    4 votes
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  3. Accidents do happen when booking online and or by the representative. To be proactive in this matter it would be nice if the auto text had more details.

    5 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  4. It would be very helpful if when you create a Service Option group that you can use that same group on another service by toggling it on. That way if there are standard addon types that you create for Lashes, or Nails, or Pedicures, etc. You can turn on the option group for the service without having to recreate them for every service. I envision that the service option group page would just show all possible groups with a toggle on/off slider and still option to create new groups.

    3 votes
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  5. 1 vote
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  6. Ability to filter payments and refunds report by the Note to support businesses using the "Other" payment type for house charges etc.

    4 votes
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  7. It would be very helpful if there was a way we could condense the viewing screen to be able to view the whole day without having to scroll up and down. It would make for faster booking and less mistakes because you could see the whole day all at once.

    3 votes
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  8. Searching [Shampoo brand] shows list of products that match the name and lists pricing. Also for services.

    Would save people a lot of time to price check things or services if simply typing them or scanning them into the search showed details like pricing, stock, description. Currently price search is creating an appointment or product sale and essentially creating a mock-sale to give this information.

    5 votes
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  9. Lash lover's is requesting to be able to see gift card balances from the checkout window as opposed to having to go into client profile or gift card screen. (Low priority)

    12 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  10. Some suppliers require you to order items by the case pack (in specific multiples). So when adding "low stock" or "all stock" it would be great if the PO knew to update the Order quantity by the required multiple

    1 vote
    0 comments  ·  Admin →
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  11. Specials, promotions, voucher services sometimes do not need pricing to be showed externally since they make no sense to the clients anyway. Should be a way to make it so that these services can only be paid for using vouchers and not case equivalents or other payment methods.

    17 votes
    Waitlisted  ·  6 comments  ·  Admin →
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  12. And during checkout that the client's email address appears invalid.

    Would help salons better foster better communication, so many times clients put in emails incorrectly, or we heard them wrong, or they moved on to a new email address. Unless the salon knows that an email address is invalid for some reason, we'll continue marketing, sending receipts, sending booking confirmations for no purpose and give both the client and staff a false sense that communication is happening.

    8 votes
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  13. Would like to be able to get a more detailed report that we can filter by Merchant to know exactly what is coming to the salon when running our books/comparing to statements

    2 votes
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  14. Allow for the ability to discount the applied payment of gift cards while maintaining the whole balance on a gift card

    7 votes
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  15. When adding new employees it happens so infrequently it's easy to forget the process. Would be great when adding a New Employee to have a prompt to guide what to do

    1 vote
    0 comments  ·  Admin →
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  16. There are some clients that are tax-exempt and no way of making any services/products within an order 0% tax.

    8 votes
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  17. Create a beta report that will show facebook sales vs normal sales.

    2 votes
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  18. Rather than a cancellation for reporting purposes and statistics. Also would cut down on an unnecessary email of cancellation.

    Unsure if this is part of the flow for the client, but if the process is cancel and then make a new appointment, perhaps the ability for clients to self reschedule as long as the appointment is beyond the confirmation windows of 2/3 days SMS/email.

    4 votes
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  19. In practice, I understand that the current tracking allowed is injection of google analytics/facebook pixel per the booking widget in one instance for all locations. Would be useful to differentiate this per location. Additionally, it would be great to have specific fragment URL links to link directly to booking widget of specific location to save clients one further click.

    7 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  20. Ability to filter client list by the date a client visited a single location to be able to support follow-up email campaigns that are location-specific

    4 votes
    Waitlisted  ·  0 comments  ·  Admin →
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