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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6479 results found

  1. Offer a 'staff-internal' form that can be completed on the Reception App when Employees arrive for Covid-19 screening

    We need to screen employees just like clients and ask the basic screening questions every time they enter the work place. We would like to use the same form we use for clients on the reception app. If we could use a form with a walk-in appointment that would work, or if employees could access forms from the reception app, that would work

    3 votes
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  2. Credit Card Authorization

    There doesn't seem to be a authorization for CC when we put them on file, we can store an invalid/expired/duplicate cards on file. So we would like a feature that lets us know that the card we are taking over the phone is valid for cancellation fee's etc.

    23 votes
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  3. Include report name and date in Beta Report downloads

    Standard reports have a header with the report name and dates included, it would be nice if the Beta report downloads included this information.

    2 votes
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  4. Transactional history of gift cards

    Ability to track the transactional history of gift cards including applicable orders and remaining balances

    10 votes
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  5. Caller ID enhancements

    Put calls in a queue. If switching from one call to a new one, show new client's information

    Show a caller list

    1 vote
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  6. Accurate Revenue Daily Summary Reporting

    Have 'Revenue' in Daily Summary not factor in tax

    11 votes
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  7. Improve gift card voucher functionality to attach gift card payment type to order

    Currently, no payment type is displayed. Need to attach gift card payment type to order and display GC number within the order.

    10 votes
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  8. Pay Activ

    Integrate with Pay Activ for Timely Tips (automatic tip payout) as well as timeclock entries for pay on demand services.

    2 votes
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  9. Fox & Jane is requesting cancellation fee and PrePaid (Deposits) included in the Daily Summary by Location beta report.

    They would like us to duplicate the same report from Booker, see attachment.

    2 votes
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  10. HIDE ALL

    Rather than "Hide All" there should be the "only" display option. This will eliminate the issue of the names reloading, as the "Hide All" is so sensitive it does this 9 times out of 10 & is so frustrating!!!

    1 vote
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  11. Location identifier on the subscription for the originating location

    Business needs the ability to easily identify the membership owning location in order to troubleshoot any client issues at the brand-level or location-level

    1 vote
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  12. Add operator to Order details

    Used to be able to see in the order who checked them out/made edits or refunds. Would really love to have that back

    1 vote
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  13. Better Flow for Register Count and Pay Out

    Count drawer - 2 steps and creates 2 "logs" in the history for count drawer and then payout. they always do these 2 steps simultaneously and it's confusing

    8 votes
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  14. Remove Provider Names from Online Widget Confirmation

    At the end of the booking widget flow, the system shows the providers name they have been paired with. This will happen even if the feature is toggled off to not show staff names. This account has asked to have this removed.

    2 votes
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  15. Ability to edit the operator from the order page

    Include the ability to edit the operator (similar to the staff member/seller) from the order page

    1 vote
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  16. Ability to triple book service provider online

    Ability to have 1 service provider booked at the same block of time for three different services all in separate rooms. Today this is possible if scheduled by front desk staff, but client would like the ability to have it available for online booking as well. For example, service provider could be doing tattoo removal, laser hair, and lymphatic drainage and each appointment would start at the same time, but be in different rooms.

    1 vote
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  17. The defaults for each location's search function for clients from any view should be searching ONLY the clients of that location.

    This would minimize erroneous booking of clients from other locations. If showing all clients, possibly a better UX would be the clients from the searching location be shown first, and a line break with bar "Clients below this line are from other locations" showing other matches from other locations, possibly slightly greyed out.

    1 vote
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  18. Texting widget for website

    you should have plug in button that we can put on our website that says "start texting" so all they have to do is press that button and it will route them to their imessage with our numer already there so they can text directly from the website like instagram has

    7 votes
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  19. Disabling and enabling all products at once vs. individually

    The ability to select all for toggling products on/off on location and business levels.

    2 votes
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  20. Add averages to sales in addition to totals

    Add averages to sales columns, not just totals. (averages are often used in coaching to drive growth for things like services/retail/treatments) in BETA reports

    2 votes
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