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  1. When reviewing orders from the front desk or calendar, if you hit view order it goes to the order, then the only thing you can do is go "back to orders" which is just the master list and not where you came from.

    I have to then select the date and screen again. If ctrl+clicks were working on those buttons I could at least keep my place when navigating. (and for instance, ctrl+clicks work on the Front Desk, Calendar, Messages, etc top menu items)

    3 votes
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  2. 3 votes
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  3. On our old system, one of the owners was able to opt-in to receive an email with transaction amount/details each time a transaction was processed

    2 votes
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  4. There's no way for stylists to receive these messages without checking their emails or viewing the web app. If there's not a notification for this we'd rather have this feature removed so clients aren't assuming we've received the message

    3 votes
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  5. Ability to add intake forms that apply to all services to walk-in appointment check-in. Currently, intake forms can only be added after the appointment is on the calendar and we would like to be able to have clients fill this out while they wait for an opening.

    18 votes
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  6. just like the cancellation list have a booking list so you can see who has been booked. easier to track for newer employees. :)

    3 votes
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  7. There's no way for staff to create/checkout a product only sale without having full access to the Sale page and thus All sales.

    5 votes
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  8. Offers and Discounts Report - Include Service Names, Discount Reason, Discount Total by order or day, Service Names, Service Count, Gross Sale, Net Sale, Sale Tax

    1 vote
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  9. If a client checks out and then comes back for a suggested product, it the feature should allow you to open a new sale, enter the client's name, and the product suggested product populate without having to search their profile.

    6 votes
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  10. Would like an icon on appointment itself under Calendar page to reflect:

    Prebooked appointments

    Return Request - similar to the heart symbol, but for returning clients

    Alternate - Second choice (if first stylist isn't available)

    2 votes
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  11. Spas who want guests to be able to order a la carte F&B during their service

    1 vote
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  12. Reporting shows data relevant to time period specified despite staff member deactivation. It would be great to be able to also view ratings of prior staff

    5 votes
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  13. The tip should be viewable or logged so when checking them out it doesn't make the platform seem iffy to clients who are having to repeat their tip choice. Example, books with Jeff and tips $10. Appt has to be moved for some reason over to Paul. Then at checkout, client assumes everything is squared away, but we have to reinitiate whole checkout process as if Blvd didn't record any information during their self booking process. Would be nice if it showed that $10 tip to a different staff and then asked if we'd like to adjust it to the…

    3 votes
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  14. In some cases a question is only required based off the answer of a previous question. Would need that when a client chooses "Yes" the next question is required, but if they select "No" the next question can be skipped.

    This is common with "If yes, please explain" or "If yes, on what date?"

    1 vote
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  15. We receive calls weekly from clients confused while booking online if they're going to be charged at booking or after the appointment. When checking out online — looks like you're being charged that total. Google Analytics show that that step is the place where most people walk away.

    There's a VERY small note that states:"Your credit card will be used to hold your appointment time and will not be charged until after your appointment has been completed." but even that is confusing if you're referring to the completion of the booking. Needs to be reworded

    7 votes
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  16. I have clients that have tanning packages. I need to be able to see the voucher at check out, instead of having to write it off under "other" then go to to the clients account and look at payment methods.

    1 vote
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  17. 1 vote
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  18. Our staff uses smart watches and would like to be notified of a client's arrival on their watches, but their phone numbers linked in the employee profile is different from the one linked to their watch. In the communication preferences, we would like to specify the phone number for the alerts.

    3 votes
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  19. Staff in specific privilege groups need to address their questions to managers prior to Help Chat.

    3 votes
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  20. I'm in the middle of a big push of selling memberships online – I know clients are using the "add message" feature with checkout but I believe since there's no associated appointment, that I have no way to access these messages. I'm missing the first communication (and some testimonials) from new clients!

    3 votes
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