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  1. I just noticed that on the receipts it doesnt show the addons nor the addon prices.

    This makes it hard both for the client to keep track of what they paid for as well as for internal auditing on receipts. If a price is overridden of an addon. for instance a nail design addon changes price, it does not show the addon price, doesnt show anywhere for tracking that the price was changed.

    A client could look back at a service receipt and see a service which is higher priced than the menu and think they got overcharged.

    Also we…

    5 votes

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  2. Currently using Paycor for payroll needs - includes commission, hourly rate if applicable, tips, business charges.

    10 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. Need to allow staff to checkout, but limit who can adjust price/add a discount/promo

    16 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  4. Reports that show how many upgrades/per-booked services the front desk staff booked. As well as a report to show all appointments broken down by appointment type that they booked.

    18 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  5. because some staff have the same name, all staff use "stage names" that the front desk and clients know them by and use for booking. We've added these names to the Calendar display, but when booking an appointment in the dashboard, searching for staff on the calendar page, or booking online the staff's first and last name are displayed when it should be the stage name.

    4 votes

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  6. We offered a pre-opening sale for $75 monthly massages but the regular price is $85. Staff who provide these massages should still be able to get commission on the $85 value of the service (or at least have that option). Same thing for package voucher redemptions.

    4 votes

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  7. Select all/uncheck all functionality by clicking a checkbox or sliding a toggle when assigning a staff to a service category or making a service bookable online.

    5 votes

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  8. Subscribers should be sent an automated confirmation for changes made to their subscription including pausing, rescheduling payment date, or cancelling. Otherwise, they call us looking to confirm and we have to spend time manually sending confirmation emails.

    8 votes

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  9. Wax & Lash has many situations/times where they comp a service or product, but still want to pay the service provider their commission. Ideally, would like to have an added payment type such as marketing, comp, etc (vs. just other/other reason).

    4 votes

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  10. Right now the business management tab only shows one location's pay rates for a staff that has them set at more than one location and it will only show whichever location you have toggled on in the top right hand corner which shouldn't be the case since business management is making changes at a brand level. It should show the all of the location's pay rates for that staff if they have them created at more than one location.

    1 vote

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    0 comments  ·  Admin →
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  11. International payments specifically for Canada. They have 8 locations in CAN and growing.

    7 votes

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  12. ...plus to view notes on list without having to go into & to see next to client name their tags. This is necessary in order to contact clients more quickly and for dates & times that work for them. Seeing client tags next to their name will also be informative for us internally so we reach out to particular clients first.

    9 votes

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  13. Would like a way for those of us Spa owners, who have multiple spas, to have a way to have a Manage tab that applies to ALL on my locations. Versus each site individually. For instance, if i bring in a new product. I am likely bring it in to both spas at the same time. Yes, I have to manage that separately for each locations. Extra key strokes = more time and more errors. Perhaps two options to Manage spa, versus Manage ALL spa's?

    Or in general, when adding a new product, make it automatically available at all locations…

    3 votes

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  14. For Admin/Management, being able to see the primary business' transfers and then for individuals to be able to see their own

    2 votes

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  15. Would like to be able to add transition time to every 2 appointments.

    "We have to optimize his schedule pretty intensely now with these added blocks throughout his day.

    We can't edit the shift to be every 30 minutes cause if we had a 15 minute block at the end of each second cut, it removes an appointment on a :15 or :45."

    2 votes

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  16. If a GC number has already been used at the business, please display an error message that the GC number is a duplicate.

    3 votes

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  17. This business is asking for an option to select multiple services on the drop down menu when booking from the Calendar View. Currently, you have to go back into the drop down if you are looking to add a 2nd and 3rd service. They are asking for a checkbox that you can go down the row and check whatever services they are looking to book all at once.

    2 votes

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  18. This account is looking for the ability to check if someone added themselves to the waitlist or if they were added by a staff member.

    3 votes

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  19. Setting to truncate employee name to first name, last initial in online booking and outbound client communication for privacy purposes

    3 votes

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  20. When a subscription is due for renewal, it will be in a past due state from midnight through the time of automated renewal at 5am. It would be helpful if the membership remained active until a billing failure prompts a Past Due state.

    This is particularly causing issues with accurately tracking subscriptions reporting data since data is distributed at 2am PST.

    1 vote

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    0 comments  ·  Admin →
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