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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6492 results found

  1. If there's a way for staff to decide if its a request or not that would be great when booking internally. It automatically makes it request and you have to unselect the heart. We would rather have to select the heart option.

    20 votes
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  2. For staff to understand what they currently have. Specially for memberships

    Vouchers right now are not easy to read. It creates an individual voucher for the package. And if it is a membership, is even worse, when they expire, they will just be sitting there. You should create an expired section. And consolidate packages bought together. Attached is an example from another software.

    2 votes
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  3. We have had multiple issues where a confirmation text is sent and the guest never replies. We then send a different message and if they reply with a "yes" it confirms the appointment and hides the text message. We then don't know that they replied to our question.

    Any text sent from the business after a confirmation text should cancel out the confirmation system (possibly with a warning that we need to manually confirm the appointment)

    7 votes
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  4. 1 vote
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  5. Because of the lack of database style tools for the services lists, etc. It would be helpful to see which services were last modified when and if possible allow temporary sorting of the list by last modified, A-Z or category.

    I need to make modifications to my menu to match what my wife changed in the system and without her guidance or a changelog I would have to check every item one by one. If there was a last modified sort I could see exactly which items need to be looked at further. It would also help for situations where…

    3 votes
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  6. 3 votes
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  7. Currently packages are listed alphabetically but it would be great to be able to reorganize according to price or other features

    6 votes
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  8. Providing a QR or barcode for online gift cards would make them much easier to redeem from a phone with our current barcode scanners. It also looks more professional and up to date than typing in a number from the email.

    16 votes
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  9. Staff are not notifed when an appointment is booked through the professional app.

    13 votes
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  10. to save time. it would be nice to not go back and forth between settings and manage to update inventory/add new product

    6 votes
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  11. Allow for the service charge to be a % and not just a set dollar amount.

    8 votes
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  12. Instead of only seeing what time that previous service was booked at.
    Provide more details like "1h 30m" or "11:00am-12:30pm" for example

    4 votes
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  13. 2 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  14. It would be helpful to see what order number each service commission and product commission item relates to in Blvd. I would like to see the order number included as a column in these reports.

    3 votes
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  15. It would be nice to have a symbol, like the star for new clients, to indicate that they have prebooked. So when we look at the appointment, theres a way to see that they are a prebook.

    4 votes
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  16. When a client is in for multiple services with multiple staff members it is hard to drag and drop the individual services to rearrange them. Moving one will apparently randomly move other services on the ticket. Some services can be moved by themselves, but others end up moving the other services on the ticket. It would be so much easier to drag and drop than writing down the start times for each service and manually editing the ticket.

    7 votes
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  17. Would like a list of staff and what % commissions they receive for products and services. Just the flat rates all in a list so I don't have to go to each staff profile to review or use the current commission reports that shows their % for a given date range.

    6 votes
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  18. Ability to not have ratings sent on clients that are charged no show/cancellation fees. Currently, a rating will send and the client will usually leave a bad review because they are being charged for a service they did not receive.

    Workarounds:

    1. Making a Product called Cancellation Fee (will mess up their reporting)
    2. Not sending a receipt at the time of charge (higher possible chargebacks from client)
    3. Turning off the ratings feature before charging a no show fee then turning it back on once processed and emailed. (a lot of extra work where admin is needed. FD will not have access…
    16 votes
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  19. 1 vote
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  20. my ical only shows one appointment time per appointment. if a client has an 11am lash appt, and a 12pm brow appt - on my ical it will only show 1 of the appointments and not the full range of time. sometimes the first, sometimes the second. so that i have to cross reference boulevard daily to confirm my correct start times for appointments. a seamless ical integration for multiple client appts per client would be beneficial.

    1 vote
    0 comments  ·  Admin →
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