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7860 results found

  1. When Pulling up the Products Sales Report, Packages are Included. If they are a retail Package I can understand but Service Packages do not belong in this report. Yes, we can exclude each one but not the entire category which is time consuming and clunky, which leads to errors.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  2. It was far easier to follow credit history before the "wallet" update. You could expand and read notes within the same window. Now we have to click on the order number and go to a different screen. Much more inconvenient. Can we have that feature back?

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  3. When sale is selected and we put clients name please allow us to check out a service

    1 vote

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  4. Facial Lounge would like the ability to collect a deposit for services when booked as a group, but not when booked individually.

    4 votes

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  5. Clients are booking appointments for their friends. A friends name and phone number NEEDS to be required. This should not be optional! We need to contact the client and we have advanced paperwork. This creating a mess in our system!! Please require and name and phone number. AND dont allow clients to change their profile name to a friends... this is also creating a mess of accounts.

    2 votes

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  6. A client may have purchased a membership at one location but moved and started frequenting another. It would be great to be able to simply change the membership location so they start getting billed where they are receiving services.

    1 vote

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  7. It would be great if we could send a google form post appointment for people to fill out? like on the marketing tab could it automatically send a email or text after someone checks out with a link or something like that.

    1 vote

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  8. As an RN working in a med spa I need a way for the physician/ PA to write orders that I can then execute. They need to be tied to specific clients.

    1 vote

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  9. 5 votes

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  10. 2 votes

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  11. Allow me to start a checkout on the professional app, and when it asks for a card, it switches to the DUO checkout screen and bluetooth connects to my duo. I can just turn the iPad around for the customer to complete their part, and then it goes back to the app screen for me to finish the checkout. Would make mobile checkouts easier, plus make it easier to have resilient options if the internet is down as our iPad has a cellular modem.

    1 vote

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  12. Fragrance specialist should not be lumped under "Beauty Stylists". It's a misnomer and causes confusion!

    1 vote

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  13. It isn't appropriate to lump fragrance specialists under the banner "beauty stylists". It's a misnomer and causes confusion.

    1 vote

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  14. Allow the Stylist the opportunity to review the details of a self-booked appointment BEFORE the appt. is automatically CONFIRMED and communication sent to the customer!

    1 vote

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  15. Need the option for early membership termination fee similar to the late cancel fee option.

    13 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  16. When using the "Copy from Previous Chart" function, the system currently brings forward previously uploaded images/photos along with the charted information. This leads to confusion and potential clinical inaccuracies, especially if the old photos are outdated or no longer clinically relevant.

    6 votes

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  17. We need an auto Time Block at beginning of appt for NUMBING for certain services provided (filler, microneedling, etc.)

    Currently what is offered for time blocking with each appt is: Processing Time (a block of time at the END of the service when a client is busy, but the staff can attend other clients.), Finishing Time (a block of time at the END of a service and any processing or transition time when both the client and the staff are busy.), and Transition Time (a block of time AFTER the service is performed during which the staff member is unavailable.…

    3 votes

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  18. I would like the ability to block junk/spam messages on the messaging tab

    1 vote

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  19. Loyal clients like to take advantage of promotional gift cards. When they also want to enroll in a membership, they can't use those gift cards that are often hundreds of $. It would be great to be able to use a gift card on file but still require a credit card so that card can automatically be charged for renewals once the gift card runs out

    1 vote

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  20. There isn't a way to give staff schedule visibility without also providing access to client information through appointment details. Even when only "View Availability" is selected, even though the staff member can't see the clients' name on the calendar, they can click on "Schedule", "Cancellations", and "Waitlist" and gain access to client info.

    We need a way to be able to limit the staff from viewing any and all client data and only see the providers' calendars have appointments scheduled.

    Since the permissions work as a package, when we enable "View all appointments" to see the schedule, staff can click…

    1 vote

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