354 results found
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It would be really helpful to be able to add functions to tags. ex: if you wanted a certain discount to auto apply to a certain tag
It would be really helpful to be able to add functions to tags. ex: if you wanted a certain discount to auto apply to a certain tag
4 votes -
Block resources from being booked if they are full
It shouldn't be possible to book services (online or over phone) that require a resource if they are already full for that time.
4 votes -
show all providers a client will see in the schedule (print off) instead of just the first provider seen that day.
I understand that I can go under reports and print off the individual provider reports, however those print offs are horrible! The clients' names are at the far right instead of the left. It makes what should be a quick glance a hassle.
1 vote -
Leave notes on the waitlist
It would be super helpful if we could leave a note that shows on the waitlist. We never know if someone has already reached out and may be waiting for a call back it would be great to see that at a glance.
1 vote -
Prebook Defaults
Prebook Defaults to have the ability to enter more than 3 defaults, as we can have follow-ups as follows; 2wks, 4wks, 6wks, 8wks, 12wks, and 6mos. By having more multiple defaults it would make it easier for front desk prebooking.
1 vote -
make the calendar smaller
I want to be able to see my whole day or week appts at a glance without having to scroll through these giant boxes
1 vote -
Custom Cancellation Location, Provider, and Operating Hours
Cancellation should be able to be automated to be set by:
- Operating hours: closed during weekend, so window should be extended to 72 hours instead of the regular 24
- Location: Some regions have much busier clinics and should have a different window
- Provider: Similar to location level, some individual providers are highly productive and booked several weeks out, so the policy for them should be different if needed.3 votes -
Online Booking Issues
I have noticed that we have appointments booked online outside of the scheduled window aka no availability. Online booking has also staggered group appointments without informing the guest that the appointments are at different times and not booked together. We have had an instance where one guest's card on file was charged for an unrelated guest's services and we did not attach them and can't figure out how it happened.
1 vote -
Reminder to get a credit card on file upon booking new clients or clients that don't already have a card on file
This could eliminate alot of unpaid no shows
2 votes -
Not accepting new client but you are the only provider for certain service
I would like to suggest that service providers who do not want to accept new clients may still need to accept certain services if they are the only provider offering those services.
1 vote -
have the ability to view on the schedule appointments that have been moved or cancelled "ghost mode"
It would be helpful to see original appointments in their original location in the schedule when they have been cancelled or moved
2 votes -
Waitlist View on Dashbaord
I would love to see a waitlist number indicator on the dashboard that reflects ALL dates, not just the current date. I don't think about checking the waitlist because it says (0) so I automatically think there is no one on the waitlist. I have to go in and clear that filter for all waitlist clients to appear. If we are waiting until the day of a current waitlist client, it's too late. We stay booked up and day of openings are pretty rare.
2 votes -
MCP (Model Context Protocol) Implementation
Support and implementation of MCP vs APIs
3 votes -
Create a function to view the schedule horizontally.
Create a function to view the appointment schedule horizontally
1 vote -
canceled appointment notificationns
We need alerts and notifications on the dashboard when appointments are canceled by clients (similar to the ones we receive for online bookings). Currently we are only receiving them via email or on the schedule cancellations dashboard but it doesn't pop up, we have to proactively check to find out.
2 votes -
Patient Flow Status Monitoring
We would like to monitor Patient status AFTER their initial check-in so that we can monitor clinic timing to ensure optimal patient experience and clinic flow. For example, once the patient has been "roomed" and their vitals are taken, we would like to be able to mark the patient prepped and ready to see the Provider and then when Patient is ready to check out and we are getting their reports together prior to check out so we can better manage clinic timing and patient flow timing. This option would result in being able to review total Patient Visit Timeline…
4 votes -
Calender view
On the calendar view, it would be nice to be able to see if a client was checked in or if we are still expecting them. The "front desk" view is nice but then it doesn't really show who is late so we can call them.
3 votes -
Booking first time clients
There is a problem with one of the new rollout features, the appointment scheduling window. The system should prevent the select time button on the schedule from being pressed more than once. There is a delay now, since the new feature is searching the entire database for the client. The new feature was intended to solve the problem of multiple profiles, but it created a bigger issue. Since there is no indication that the system is searching the database, people repeatedly hit the button, creating multiple booking instances. An option would be to show an indicator that something is happening,…
1 vote -
remove cancel button
Remove the option to cancel appointment on the client's end
1 vote -
Remove resource name from service appointment
Booking a service which requires a resource, the appointment shows long name beginning with resource. In this case the Client/service name is the important data and the resource is a background requirement. The Client/service name should come first or omit the resource name from the appointment.
1 vote
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