292 results found
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add a feature that client can check the balance of their gift card.
Add a feature that the clients can check the balance of their gift card.
22 votes -
Online Deposits Should "Follow" The Client
When a client reschedules online within the appropriate cancellation time period they are being charged a 2nd deposit fee. Their initial deposit should "follow" them if they are adhereing to the cancellation policy.
2 votes -
require a photo at booking and show the photo automatically in the booking alert
By requiring clients to submit photos of the area they desire us to work on, we are able to save clients and providers time and frustration by weeding out poor candidates before they come to their appointment. Photo submissions are already a feature--but providers are not notified and the photos are difficult to access from a workflow perspective. This will make it quick and easy to clients and providers alike. Saving time, frustration and reducing lost revenue from clients booking time slots they should not.
2 votes -
Auto apply offer codes can be seen on self booking overlay
When there is an offer code with auto apply turned on, let the client be able to see the discounted price on the self booking overlay, currently if they meet the criteria for an offer code it still shows the retail price and not the discounted price, make it to where they can physically see the discounted offer on there end and not just our end when we are checking them out.
3 votes -
Patients need to still be able to access their forms after they have completed them. They should be able to go back and click on the form
Patients need to still be able to access their forms after they have completed them. They should be able to go back and click on the form and re-read them. Especially the consents and pre and post treatment information forms. This is important for them to have access to before and after treatment!
2 votes -
add ons
I would really like for massage clients to be able to add on a sauna or sauna clients to be able to add on a massage. We have a lot of services that can be grouped together but are not performed by the same practitioner. It would be nice to be able to suggest add ons for specific services and allow different providers to perform the add ons
5 votes -
Make cart editing easier in online booking
Agreed, i have so many clients calling because they said they have to many things in their cart and are unable to delete it. Please make the menu a little less confusion
24 votes -
Website chatbot for patients
A website bot for patients to ask questions about services and booking
2 votes -
Client Portal: Viewable
Adding the following items as viewable to clients through their portal.
- Personalized Recommendations for Products
- Personalized Recommendations for services/add-ons
1 vote -
Booking Flow Feedback – Availability Visibility & Cart Issues
I’m writing with some consistent issues we’re seeing with the booking flow that are creating confusion for our clients and friction in booking.
Issue 1: Customers can’t easily see availability across a full day
Right now, clients have to:click on a specific time
see which practitioners are available
back out and try different times repeatedlyThis makes it very difficult to understand the overall schedule for a given day. What customers actually want is:
a clear view of all available practitioners for a selected day
and the times each one is availableThe current flow feels like guessing rather…
4 votes -
Max wait time applicable to same provider
Currently, we can set up a max wait time for clients if we allow an extra gap between services.
For example, if a client want to book back to back services at 1:00pm and 1:30pm but we allow a 30 min wait time, online booking can show availability at 1pm even if the second service doesn't start until 2pm.However, this currently only applies if the client is seeing two different providers for each service. It should be allowed if the client is seeing the same provider.
1 vote -
auto blocking a client that has a no show rate less than 75%
When a clients profile has a "no show" rating of less than 75%, have a pre-set auto block option so they can no longer book online.
2 votes -
integrate AI or smart consulting and booking
use ai to assist with making service recommendations, answering questions about service details and fully booking clients. guiding clients from the beginning to the end. Repeat MD now uses AI treatment advisors.
10 votes -
1 vote
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Choose Which Files Patients Can View in Their Portal
We would love the ability to upload files to a patient’s record and choose which ones are visible in their patient portal. Our team needs to keep documents such as lab reports and test results on file, but we also need control over what patients can access. A “share with patient” option on each uploaded file would let us make selected documents available for patients to view or download while keeping other files for internal use!
1 vote -
Make security notifications to clients customizable
The new update where clients are notified when their profile is updated (name, DOB, contact information) makes it appear the practice has had a security breach even if it was just an internal update. This is confusing for patients and discourages our staff from keeping profiles current.
We should be able to customize these messages that are sent to patients and ideally be able to turn them off.
1 vote -
Customize Text Message Order Receipts
The business would like the ability to customize the content of text message order receipts.
2 votes -
Ratings Scale
It would be helpful, especially for older clientele, if the rating message indicated which star indicated the higher rating.
We've had lovely reviews, when because they clicked that star on the left- it game us 1-star, when it was clearly meant to be 5-stars.
Maybe this could be an optional feature to show 1-5 beneath the stars or something similar.3 votes -
Have services that can only be booked as part of a group appointment
We offer Side By Side massages. These require two clients, two staff members, and our Side By Side room to all be available.
The current system allows guests to book a singe "side by side" massage and then be disappointed when it isn't for two people.
We put lots of warnings with the service description, but it still happens every week.
When we don't offer it for online booking, we get people complaining that we don't offer the service.
Please Please Fix group booking to ensure that these are booked properly!
5 votes -
AI Receptionist Speaks Spanish
Can AI Receptionist speak Spanish to our Spanish callers.
1 vote
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