109 results found
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Would love for patients to be able to see how many packages they have left on their account profile!
Would love for patients to be able to see how many packages they have left on their account. They are not able to see this on their end and have to either call our clinic or ask at their appointment. They can see their packages online just not how many are left/redeemed.
2 votes -
Clients to be able to pay in full when scheduling online
Clients can pay in full when scheduling appointments online
2 votes -
adding a followup text with the products used during the service, so the guest can purchase from salons online store
Other systems send out product used list to guest after the visit so they know what was used and are able to purchase said product.
2 votes -
change day of message verbiage
Since we have our cancellation policy set to 24hrs before any penalties, clients recieve the following message the day-of: "Free cancellation or modification before Mon, Nov 3, 2025 at 5:00pm CST. After that, changes will result in a charge of 50% of your appointment total."
The above statement does not account for the fact that it is already the day of the appointment. Thus, it confuses the clients as the deadline date to cancel and/or modify their appointment has already passed. This could be rectified in one of two ways:
- Change the base verbiage to "Any modification or cancellation at…
1 vote -
Client portal membership cancellation rescue options
Being able to implement specific retention efforts when a client would like to schedule a cancellation. For example, offers such as a free extra vouchers, a discount off their membership for 1+ months, etc.
2 votes -
Online booking: Show dates and times first, then pick a stylist
want to show more options to clients based on appointment slot instead of a provider's availability
2 votes -
Clear display of appointment date in booking confirmation email
I had a client ask if it were possible to display the date of the booked appointment at the beginning of the subject line in the email confirmation. Otherwise, it looks like a bunch of the same emails at a glance when booking multiple appointments at a time. This would help the client see their appointment dates quickly, without having to click on a bunch of different emails.
2 votes -
Change wording to a rescheduled appt text to indicate it's a change to an appointment
Currently, a change to an appointment will send to the client with the exact same verbiage as an initial booking. This causes confusion for clients who may mistakenly think a duplicate appt was made in error (before they click through into the client portal details).
Slightly changing verbiage to indicate that a date/time has moved rather than a brand new appt text would help differentiate which is a new appt and which is a change.2 votes -
Make Modifiers Assignable to Staff
In order to utilize the modifiers we need to be able to select which staff are able to do which modifier.
2 votes -
Review for the products
We would like to add the options to send our clients the notifications to rate not just a services , but our products as well , and if its possible for that clients, who had experienced it more then 1 month from date of purchase
2 votes -
Text notification to clients when they have a failed membership renewal payment, for them to update their card on file.
Ability to send text notifications to clients with failed membership billing, including a link to the client portal for them to update their payment method.
2 votes -
Deposit for Group Booking Only
Facial Lounge would like the ability to collect a deposit for services when booked as a group, but not when booked individually.
2 votes -
Clients need to be able to access their account credits when they book a service online that requires a deposit.
Clients need to be able to access their account credits when they book a service online that requires a deposit.
1 vote -
Businesses should have greater flexibility in setting parameters that limit, allow, or disable clients from canceling or modifying appointme
Businesses should have greater flexibility in setting parameters that limit, allow, or disable clients from canceling or modifying appointments online. Increased control over these settings helps reduce last-minute changes and cancellations, protecting daily operations and revenue.
1 vote -
The business should be able to enable or disable more on line booking settings.
Businesses should have greater flexibility in setting parameters that limit, allow, or disable clients from canceling or modifying appointments online. Increased control over these settings helps reduce last-minute changes and cancellations, protecting daily operations and revenue.
1 vote -
Sorting services from lowest to highest price point.
It would be very helpful to have options available as to how the online booing services are displayed to clients (lowest to highest, alphabetical, highest to lowest, etc) rather than only having one option of highest to lowest which could deter first time clients who see the highest listed price points first when selecting a service.
1 vote -
Ability to track location-level analytics in the booking flow for GA4 and Meta Pixel
Currently, it is on the Gear icon, not the location level. This can lead to multi-location dashboards to have incorrect data.
1 vote -
Option to Disable Credit Card Requirement for Online Booking
Hi Boulevard Team,
I’d love to suggest an update to the online booking system — allowing businesses to choose whether or not to require a credit card when clients book online.
As both a business owner and a consumer, I’ve noticed that some new clients are hesitant to share sensitive credit card information with a business they haven’t yet established trust with. Personally, I’ve skipped booking appointments online for this reason, and I believe some potential clients do the same.
While I understand that requiring a credit card helps protect businesses from no-shows and last-minute cancellations, I believe that decision…
1 vote -
Ambassador program feature
I’d love if Boulevard offered an Ambassador Program option that works like the referral program but allows us to assign unique codes with adjustable discounts and rewards per ambassador, in addition to the current blanket give X get X setup. This flexibility would make it easier to tailor incentives and better support influencer partnerships.
1 vote -
Set Online Staff Order
Have the flexibility to change the order in which staff are displayed when booking online. It currently defaults to highest price first, then alphabetically. Critical to have the flexibility to move staff up/down the list. In our case, staff are rewarded for performance by being listed first online. This is a pretty standard feature across all other booking software providers.
1 vote
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