220 results found
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customize booking overlay
The booking overlay is very limited in customizable options. From the wording to the colors, it would be ideal to be able to customize these things for better brand alignment with individual businesses.
7 votes -
call log
Would like a detailed call history like on weave. On weave we are able to see who has called us with time & date, which employee picked up the call, if employee attempted to call patient with time & date even if pt picked up the call how long it lasted, etc. We are also able to roll over our phones with weave. We can create a voicemail that will play when we roll over phones like during events when it's busy we don't do phones.
3 votes -
API: Delete a card via client portal
Currently, there is no way for clients to manage their wallet via the client portal.
It would be great to allow clients to remove old credit cards on their own, while still requiring at least one card to stay (if they're a member, then it would need to be the one associated with their membership).1 vote -
Permanent Provider Requests
The ability to set a preferred provider within the client profile.
The heart is too easily remove accidentally.
MD-Ware would state 'this appointment is being booked with a different provider than preferred' and force you to acknowledge before continuing.1 vote -
Road Blocks in Booking
Please make a way the client to just log in when booking rather than being sent a code to email or phone. All the steps to finalize booking are road blocks that can cause them to not complete the sale or scheduling. The majority of our clients currently call the office or book on site bc they don't feel the booking platfrom is user friendly.
2 votes -
Ability for clients to access the forms they previously signed on the blvd app
Clients should be able to access the forms they previously signed on the blvd app or website through their login, as it often includes consent forms and details about pre/post care
1 vote -
online booking exact dollar amounts instead of percentages.
online booking exact dollar amounts instead of percentages. When we set up online booking deposits, we can only do a percentage. Our business charges exact dollar amounts like $77, $99, etc.
Can we get a feature, where we can do percentage deposit or an exact deposit amount?
12 votes -
Add-On Groups + Selection Requirement
It would be great to have our add-ons sit under specific groups for online booking, as well as having the ability to make it a requirement for each specific group (similar to Service Modifiers).
Use Case: Nail clients are required to select a design (or no design) and removal services (or no removals) for each time they book online. Reasons for this is because some clients do not select designs or removals, but want/need them, and it becomes inefficient having to reach out to clients to inquire about these two add-on services, then needing to reschedule appointments to accommodate.
While…
1 vote -
guest does NOT have to put an email in just to see if there is openings
When the client is looking for an appointment online, please make it where they don't have to put in an email just to see if there is an opening. Once they see there is an opening and they are ready to book... then have them put in an email.
3 votes -
Request new clients to complete their profile so they are opted in for text marketing.
When a new client calls to schedule and a profile is created for them, it automatically opts them out of text marketing. There should be an option for the appointment to be "set" but the client has to complete the rest of their profile. Leaving them opted in for messages in the beginning.
4 votes -
API: Allow clients to update their membership payment method
Currently, Boulevard sends an email out to past due clients with a link to update their payment method. This link takes them to a page in which the client can enter card details, but this isn't found on the client portal and not available via the API - only via this one email!
It would be great to be able to send additional custom emails out to clients if they still haven't updated their card info, essentially recreating the Boulevard email, but the API needs to be available to be able to send the client to a card update page.1 vote -
automatically trigger to charge for late cancel
Appointments that are a late cancellation or a no-show should automatically trigger to charge.
1 vote -
Allow only certain clients to book online for specific services
Within the client profile, there should be a setting that allows you to turn on or off online booking for select services. For example, only allowing return clients to be able to book for services meant only for existing clients.
1 vote -
Guest Experience Impact: Contact Info Required Before Viewing Dates
Boulevard now requires guests to enter a phone number or email address before they are able to view appointment dates and availability. Previously, guests could browse services, select a professional, and view available times before being asked to provide contact information at the final step of booking.
This change introduces friction early in the booking flow, particularly for first-time guests who are still in an exploratory phase and simply want to check availability. Requiring personal information before showing dates can feel premature and may reduce trust or willingness to continue, especially compared to platforms that allow guests to view availability…
5 votes -
2 votes
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Ability to disable membership confirmation email
Businesses would like the ability to disable the membership confirmation email and other transactional emails related to memberships for them to manage those communications outside of Boulevard, such as using a dedicated tool for client journeys or drip campaigns.
2 votes -
AI phone agent for appointments and general questions 24 hour availability.
Access to a built in or 3PV for an AI telephone agent to make, change or advise on appointments 24/7. Keeping anyone from going to voice mail or losing appointments afterhours.
1 vote -
custom lead times per location
Currently, the scheduling rule that allows clients to book late minute appointments are set at the brand level. Business would like the ability to set this per location since some locations want to allow clients to book up to 1 hour before appt time and another location at least 24 hours before the appt time.
3 votes -
Have a "Pay Later" option for booking clients
Have a "Pay Later" option during online booking, for customers who don't want to put their card information on file or would rather pay another way.
1 vote -
Location-Aware Offers
Ability for franchisees to create their own offers for their locations, with approval from corporate/franchisor.
Ability for corporate to review offers active by location, by applicable type (service, product, etc.)
Ability to filter offers by active/inactive, location, offer type, and see redemption count.
1 vote
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