(1) If someone has a package AND membership that include vouchers - there's no way to distinguish which is which when checking out. Big miss and a headache for someone at the front desk to figure this out.

(2) Under payment methods > vouchers --- VERY HARD to tell which vouchers go with which - need a line or something to separate them

Any voucher that is used for the same service or services will be lumped into the same available pool for clients to use. On our end, when checking out we only see the total number available with no distinction between them. This can create a problem because we allow the sharing of voucher packages but not membership vouchers. A client might buy a package with the intent of sharing but those vouchers could be used first through individual appointments. When it came time to share it would look like they didn't have any to share because they'd only have membership ones left.

I agree. Wrong place. How about "Vouchers" or "packages." These are liabilities like Gift Certificates.

It messes up the Retail to Service Sales percentages and has it so I have to manually break it out each pay period to avoid paying retail commission on it. Can it not be it's own category? Or at least go into the service sales because it is a series of services purchased.

If voucher redemption would show in the closed appointment details

Would love to be able to see the voucher expiration dates at checkout. If a client has multiple sets of vouchers we want to be able to redeem the ones that are going to expire rather than the ones they just earned. Or just have them only apply the ones that are going to expire soon in order they earned them oldest>newest. We have been checking by going into their profile > payment methods to see when they expire then go back and apply the correct vouchers.

If a client has a voucher in their account that would cover a service on their ticket when checking out it would be helpful if it could give a prompt or message that it existed.

Example - A client has a voucher for a 60 minute massage in their account. Staff tries to pay for the session with a credit card. Boulevard would say, "It looks like <client's name> has a voucher for that service. Would you like to use it instead?"

I have clients that have tanning packages. I need to be able to see the voucher at check out, instead of having to write it off under "other" then go to to the clients account and look at payment methods.

We offered a pre-opening sale for $75 monthly massages but the regular price is $85. Staff who provide these massages should still be able to get commission on the $85 value of the service (or at least have that option). Same thing for package voucher redemptions.

From one order, would like the ability to purchase a membership and redeem the voucher for the completed service.

Ability to allow staff to receive commission on services performed even if a membership or voucher is used.

Today we need to sell a New Product Sale first to then be able to see Redeemable vouchers on today's appointment. Ideally we should be able to check out the appointment, add a membership and redeem a voucher correctly ZEROing out the Service while retaining the Tip based on full price of service all on the appointment checkout. One step vs two steps.

When redeeming a voucher it is ZEROING out the service for the service provider so her tips are being calculated on $0. We then need to manually calculate the tip amount to add back in when members checkout and tip a flat %% like 20%. SPs should be being tipped on the Member Price for the individual service that is part of the Membership voucher package.

So for a Refill where we sell 4x$30 vouchers for $108 vs $120 bought individually (10% discount incentive) they should be paid commission on the $27 ($30 less membership equivalent of 10%) and the tipping amount should be calculated on the $27 too.

Tipping and commission are connected to this problem as right now the SPs see ZERO commission for the service that has been paid for with a voucher and that seems quite wrong. I also need to now do a ton of manual work for payroll to ensure they are paid correctly for services paid for with member vouchers.

When redeeming a voucher, it ZERO outs the service. This means that the Service Provider is unable to be shown how much commission they earn for the Service they have just completed that has been paid for with a "product" voucher. This also impacts tipping

We are launching a membership like this:

$108/month

4 lash refills per month

Any technician

10% off regular fill price

10% of products and all other services

40% of full sets

35% of full sets by Master Technician.

The problem right now is you work out commission at the PRODUCT level for Memberships, not the SERVICE level. I need each Service Provider to get paid for their service even if the client has purchased a members that renews vouchers each month.

After searching client for booking, the suggestions should include their vouchers as an option.

Also when checking out a client, all vouchers should be displayed regardless of which service is in use. This would give the staff a chance to correct the service and redeem the voucher without awkwardly having the client confront the staff stating "but I thought I prepaid this before."