I saw that packages can now be applied as a credit which is great but the vouchers really need to be taking out the cost of services before the employee split.

Also, we should be able to put a custom package together at checkout instead of having to pre-make every package. We customize packages for clients all the time. It could be like we pick which services we want them to have, have them pay and it puts a credit on their account for those services only, or a voucher for each service, but the voucher needs to take out cost of service when redeemed.

We desperately need the checkout with the vouchers to be more transparent. I know the checkout shows the source of the voucher at the bottom, but for some reason it is overlooked by our staff no matter how many times we remind them. It's awful. We have a slightly tricky membership setup from before we transferred to boulevard and don't want to make a massive change that would affect nearly 1/3 of our monthly revenue.

If the vouchers section on the left-hand side of checkout just showed ALL the vouchers on the client's account with the numbers of them, then staff could choose which one to apply and which ones were applicable, it would solve so many problems. As it is, I am constantly having to audit the accounts and it's a headache because I can't see which voucher was applied in the sale. I'm begging you to improve this so we don't have to have so many clicks to see this - it's very difficult to train our front desk staff for consistency.

To add to this - when you hover over the payment information it just says "voucher redemption"

It would be nice if it told you what voucher was used. We create special voucher packages for holiday sales so those would have different names than membership vouchers and regular voucher packages. When we're investigating a dispute there are problems when trying to match up what voucher was used for what appointment.

when we build packages that come with more than one service it should be understood that the value based on the package price should take into account the price setting for the service. for example, a package sold at $500 with 3 vouchers for $250 service A, and 1 voucher for a $30 service B, should not equal $83.33 for service A vouchers and $250 for the service B voucher like it does today.

Sometimes we need to add a voucher on the fly for various reasons - these should generate commission like all other vouchers to ensure our staff is paid.

It would be great if we could exchange prepaid vouchers with other services, either when checking out the patient (so that it is tied to the original payment amount, etc) OR in a separate transaction so that we can avoid VOIDING the first transaction but transfer the amount to the new package of vouchers that will be tied to the original form pf payment

We'd love to be able to set customizable rates for different vouchers. The two blanket options currently supported doesn't mesh well with what we want to set up

We pay our girls a commission split after cost of service is taken out but we sell a package, when it is redeemed, the cost of the service is not being taken out. This is a nightmare for us as some costs of services are quite high. We are currently not able to use the package feature and have to use account credits but that makes it hard to keep track of what the credit is for exactly.

(1) If someone has a package AND membership that include vouchers - there's no way to distinguish which is which when checking out. Big miss and a headache for someone at the front desk to figure this out.

(2) Under payment methods > vouchers --- VERY HARD to tell which vouchers go with which - need a line or something to separate them

Any voucher that is used for the same service or services will be lumped into the same available pool for clients to use. On our end, when checking out we only see the total number available with no distinction between them. This can create a problem because we allow the sharing of voucher packages but not membership vouchers. A client might buy a package with the intent of sharing but those vouchers could be used first through individual appointments. When it came time to share it would look like they didn't have any to share because they'd only have membership ones left.

I agree. Wrong place. How about "Vouchers" or "packages." These are liabilities like Gift Certificates.

It messes up the Retail to Service Sales percentages and has it so I have to manually break it out each pay period to avoid paying retail commission on it. Can it not be it's own category? Or at least go into the service sales because it is a series of services purchased.

If voucher redemption would show in the closed appointment details

Would love to be able to see the voucher expiration dates at checkout. If a client has multiple sets of vouchers we want to be able to redeem the ones that are going to expire rather than the ones they just earned. Or just have them only apply the ones that are going to expire soon in order they earned them oldest>newest. We have been checking by going into their profile > payment methods to see when they expire then go back and apply the correct vouchers.

If a client has a voucher in their account that would cover a service on their ticket when checking out it would be helpful if it could give a prompt or message that it existed.

Example - A client has a voucher for a 60 minute massage in their account. Staff tries to pay for the session with a credit card. Boulevard would say, "It looks like <client's name> has a voucher for that service. Would you like to use it instead?"

I have clients that have tanning packages. I need to be able to see the voucher at check out, instead of having to write it off under "other" then go to to the clients account and look at payment methods.

We offered a pre-opening sale for $75 monthly massages but the regular price is $85. Staff who provide these massages should still be able to get commission on the $85 value of the service (or at least have that option). Same thing for package voucher redemptions.

From one order, would like the ability to purchase a membership and redeem the voucher for the completed service.

Ability to allow staff to receive commission on services performed even if a membership or voucher is used.

Today we need to sell a New Product Sale first to then be able to see Redeemable vouchers on today's appointment. Ideally we should be able to check out the appointment, add a membership and redeem a voucher correctly ZEROing out the Service while retaining the Tip based on full price of service all on the appointment checkout. One step vs two steps.