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93 results found

  1. Updating calendar icons to make more visible

    15 votes
    Waitlisted  ·  6 comments  ·  General  ·  Admin →
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    Matt Alleman commented  · 

    This is also for appointments with several icons. Some will be left out on the right side of the appointment.

    Matt Alleman supported this idea  · 

  2. Invoices!!!

    492 votes
    Waitlisted  ·  62 comments  ·  General  ·  Admin →
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    Matt Alleman supported this idea  · 

  3. Ability to send a text with a link to our intake form

    3 votes
    0 comments  ·  General  ·  Admin →
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    Matt Alleman shared this idea  · 

  4. Payment receipts for Membership payment

    21 votes
    Waitlisted  ·  14 comments  ·  General  ·  Admin →
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    Matt Alleman commented  · 

    Just a bump because I had to send 43 manual email receipts this morning - unknown why this isn't a feature already in the system.

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    Matt Alleman commented  · 

    We had yet another payment dispute last week because a client had no idea why they were being charged for a membership. It's just a mystery charge with no context. I have no idea why Boulevard is so opposed to sending receipts and allowing us to be transparent in our transactions with our clients.

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    Matt Alleman commented  · 

    We received yet another payment dispute from a membership charge because there's no associated receipt. This has happened before and will probably happen again. I'm not sure why this is so hard to implement. It has been a suggestion since July of 2020.

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    Matt Alleman commented  · 

    We're now getting charge disputes on membership payments because they come through at 4:09am with no indication as to what they are. I don't blame them because this looks extremely suspicious without a corresponding receipt.

    I feel like the two options for why receipts aren't automatically sent for these payments are either you don't know how to do it, which seems unlikely because all other transactions get a receipt, or you don't want to, which seems worse because now we're making our customers suspicious of our business practices. I'm sure you can see why that is a problem.

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    Matt Alleman commented  · 

    Any update on when this might be implemented? I see that it has been waitlisted but is there a time frame?

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    Matt Alleman commented  · 

    We have several clients who request receipts for their membership charges - on the flip side, we have had clients who didn't remember they had signed up because they receive no notification about payments.

    Matt Alleman supported this idea  · 
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    Matt Alleman commented  · 

    This is a feature that needs to be implemented because right now clients aren't being notified when we're charging their cards on file for recurring, monthly memberships.

    Managers manually send out the payment emails on a daily basis and it's just an unnecessary time sink. Having the option to turn the receipts on or off would be a much better option.

    Ultimately, this feels like an unscrupulous business practice.

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    Matt Alleman commented  · 

    For some reason receipts are not mailed to clients when we charge them for their monthly membership. Adding the number of vouchers they have available to this receipt would be helpful as well

    Matt Alleman shared this idea  · 

  5. Review Request Error

    4 votes
    0 comments  ·  General  ·  Admin →
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    Matt Alleman supported this idea  · 

  6. Give clients a tip option when paying with a gift card

    22 votes
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    Matt Alleman shared this idea  · 

  7. Highlight no-shows in red in patient history

    443 votes
    Waitlisted  ·  3 comments  ·  General  ·  Admin →
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    Matt Alleman supported this idea  · 

  8. Better Refund Messaging

    3 votes
    Waitlisted  ·  1 comment  ·  General  ·  Admin →
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    Matt Alleman commented  · 

    When a client receives an email receipt for a refund, the only indication they received a refund is a part at the bottom where it has the original price, then a line through the price, then an additional number for the new payment amount. The word refund doesn't appear anywhere and it isn't obvious what you're looking at or what the receipt is saying. I've had multiple clients get confused about what we are sending them.

    Matt Alleman supported this idea  · 

  9. Offer QR Codes

    6 votes
    Waitlisted  ·  1 comment  ·  General  ·  Admin →
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    Matt Alleman supported this idea  · 
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    Matt Alleman commented  · 

    I like this idea - we could add it to promotional material that we hand out so when you scan the QR code it will add the offer to an appointment during checkout (or before depending on when we get the code)

  10. Account Credit indicator Color

    33 votes
    Waitlisted  ·  3 comments  ·  General  ·  Admin →
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    Matt Alleman commented  · 

    Agree with this 1000% With the referral program being rolled out where clients will be getting account credit it would be a lot easier for everyone if there was a visual indicator to distinguish money in the account vs nothing

    Matt Alleman supported this idea  · 

  11. Membership pause history

    2 votes
    1 comment  ·  General  ·  Admin →
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    Matt Alleman shared this idea  · 

  12. Show add ons and modifiers on calendar tiles

    16 votes
    Waitlisted  ·  5 comments  ·  General  ·  Admin →
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    Matt Alleman supported this idea  · 
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    Matt Alleman commented  · 

    It would be nice to see everything in one place instead of having to hover over each individual add-on.

  13. Form Direct Link

    58 votes
    Waitlisted  ·  6 comments  ·  General  ·  Admin →
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    Matt Alleman commented  · 

    This would be useful for clients having problems with their email as well as adding something we could text to the client.

    Matt Alleman supported this idea  · 

  14. voucher redemption

    8 votes
    1 comment  ·  General  ·  Admin →
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    Matt Alleman commented  · 

    To add to this - when you hover over the payment information it just says "voucher redemption"

    It would be nice if it told you what voucher was used. We create special voucher packages for holiday sales so those would have different names than membership vouchers and regular voucher packages. When we're investigating a dispute there are problems when trying to match up what voucher was used for what appointment.

    Matt Alleman supported this idea  · 

  15. Add a character count to text messages

    4 votes
    Waitlisted  ·  0 comments  ·  General  ·  Admin →
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    Matt Alleman shared this idea  · 

  16. Online Booking - Make it clear card is for holding reservation

    220 votes
    Waitlisted  ·  2 comments  ·  General  ·  Admin →
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    Matt Alleman supported this idea  · 

  17. online booking

    154 votes
    9 comments  ·  General  ·  Admin →
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    Waitlisted  ·  AdminJulia Egan (Product Marketing Manager, Boulevard) responded

    Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.


    On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…

    Matt Alleman supported this idea  · 

  18. Adding an icon to appointments that activates if a guest has completed their forms.

    377 votes
    Waitlisted  ·  7 comments  ·  General  ·  Admin →
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    Matt Alleman supported this idea  · 

  19. client checkout needs to be reflected with discounts and account credits (iPad)

    671 votes
    Waitlisted  ·  58 comments  ·  General  ·  Admin →
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    Matt Alleman supported this idea  · 

  20. Contact Log of Client Communications

    41 votes
    Waitlisted  ·  10 comments  ·  General  ·  Admin →
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    Matt Alleman supported this idea  · 
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    Matt Alleman commented  · 

    It would be nice to be able to see the correspondence we've had with clients as far as confirmations and receipts. The confirmation emails would be important for clients who claim they never received one, and receipt emails are important for making sure they have a record of their transaction. This is especially important with membership receipts since they aren't sent automatically. We send these manually and have no way of seeing if it was done on a particular day, so sometimes we send doubles which is confusing.

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