Settings and activity
98 results found
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1 vote
Matt Alleman
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221 votesMatt Alleman
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145 votesMatt Alleman
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179 votesMatt Alleman
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23 votes
An error occurred while saving the comment Matt Alleman
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12 votesMatt Alleman
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1 voteMatt Alleman
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91 votesMatt Alleman
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1 voteMatt Alleman
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25 votes
An error occurred while saving the comment Matt Alleman
commented
Bumping this because it is a huge pain the rear to go through all of these and have to scroll through each one that you've already dealt with to get to the other ones. This would be a quality of life improvement (like many others) that seem to get overlooked in favor of others that make Boulevard more money
Matt Alleman
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An error occurred while saving the comment Matt Alleman
commented
This partially involves some other ideas with booking notifications.
It would be more convenient if there was a better notification, like a pop-up, for new appointments booked online. A lot of our time is spent on optimizing appointments and micromanaging them to maximize the number we can squeeze into a shift. The little bell in the upper right corner isn't as useful because it's clunky to navigate and deal with the individual appointments. Ideally, we're managing these appointments close to when they were booked so we can add in breaks and meal periods as well as move them if necessary to make room for other appointments.
Our issue is we offer sessions that vary in length so there isn't a clean way to schedule a day on a recurring basis. Giving us a better notification system so we can deal with it in real-time would be ideal
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34 votes
An error occurred while saving the comment Matt Alleman
commented
I'm bumping this again - a 5 1/2 (!) year old request. Why do you not want clients to know we are charging them? I haven't heard a good reason for why this isn't a feature, so if you don't know how to do this perhaps make that a priority. Sending this into the void again where requests go unheard
An error occurred while saving the comment Matt Alleman
commented
Just a bump because I had to send 43 manual email receipts this morning - unknown why this isn't a feature already in the system.
An error occurred while saving the comment Matt Alleman
commented
We had yet another payment dispute last week because a client had no idea why they were being charged for a membership. It's just a mystery charge with no context. I have no idea why Boulevard is so opposed to sending receipts and allowing us to be transparent in our transactions with our clients.
An error occurred while saving the comment Matt Alleman
commented
We received yet another payment dispute from a membership charge because there's no associated receipt. This has happened before and will probably happen again. I'm not sure why this is so hard to implement. It has been a suggestion since July of 2020.
An error occurred while saving the comment Matt Alleman
commented
We're now getting charge disputes on membership payments because they come through at 4:09am with no indication as to what they are. I don't blame them because this looks extremely suspicious without a corresponding receipt.
I feel like the two options for why receipts aren't automatically sent for these payments are either you don't know how to do it, which seems unlikely because all other transactions get a receipt, or you don't want to, which seems worse because now we're making our customers suspicious of our business practices. I'm sure you can see why that is a problem.
An error occurred while saving the comment Matt Alleman
commented
Any update on when this might be implemented? I see that it has been waitlisted but is there a time frame?
An error occurred while saving the comment Matt Alleman
commented
We have several clients who request receipts for their membership charges - on the flip side, we have had clients who didn't remember they had signed up because they receive no notification about payments.
Matt Alleman
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An error occurred while saving the comment Matt Alleman
commented
This is a feature that needs to be implemented because right now clients aren't being notified when we're charging their cards on file for recurring, monthly memberships.
Managers manually send out the payment emails on a daily basis and it's just an unnecessary time sink. Having the option to turn the receipts on or off would be a much better option.
Ultimately, this feels like an unscrupulous business practice.
An error occurred while saving the comment Matt Alleman
commented
For some reason receipts are not mailed to clients when we charge them for their monthly membership. Adding the number of vouchers they have available to this receipt would be helpful as well
Matt Alleman
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10 votesMatt Alleman
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17 votes
An error occurred while saving the comment Matt Alleman
commented
This is also for appointments with several icons. Some will be left out on the right side of the appointment.
Matt Alleman
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765 votesMatt Alleman
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4 votesMatt Alleman
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4 votesMatt Alleman
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26 votesMatt Alleman
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551 votesMatt Alleman
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3 votes
An error occurred while saving the comment Matt Alleman
commented
When a client receives an email receipt for a refund, the only indication they received a refund is a part at the bottom where it has the original price, then a line through the price, then an additional number for the new payment amount. The word refund doesn't appear anywhere and it isn't obvious what you're looking at or what the receipt is saying. I've had multiple clients get confused about what we are sending them.
Matt Alleman
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7 votesMatt Alleman
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An error occurred while saving the comment Matt Alleman
commented
I like this idea - we could add it to promotional material that we hand out so when you scan the QR code it will add the offer to an appointment during checkout (or before depending on when we get the code)
It would be nice if we could click a box that the text should be archived. That way we could close out ones received from text campaigns - there are often hundreds and opening and closing them one at a time is tedious.