Settings and activity
89 results found
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6 votes
Matt Alleman
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16 votes
An error occurred while saving the comment Matt Alleman
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627 votesMatt Alleman
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3 votesMatt Alleman
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34 votes
An error occurred while saving the comment Matt Alleman
commented
Just a bump because I had to send 43 manual email receipts this morning - unknown why this isn't a feature already in the system.
An error occurred while saving the comment Matt Alleman
commented
We had yet another payment dispute last week because a client had no idea why they were being charged for a membership. It's just a mystery charge with no context. I have no idea why Boulevard is so opposed to sending receipts and allowing us to be transparent in our transactions with our clients.
An error occurred while saving the comment Matt Alleman
commented
We received yet another payment dispute from a membership charge because there's no associated receipt. This has happened before and will probably happen again. I'm not sure why this is so hard to implement. It has been a suggestion since July of 2020.
An error occurred while saving the comment Matt Alleman
commented
We're now getting charge disputes on membership payments because they come through at 4:09am with no indication as to what they are. I don't blame them because this looks extremely suspicious without a corresponding receipt.
I feel like the two options for why receipts aren't automatically sent for these payments are either you don't know how to do it, which seems unlikely because all other transactions get a receipt, or you don't want to, which seems worse because now we're making our customers suspicious of our business practices. I'm sure you can see why that is a problem.
An error occurred while saving the comment Matt Alleman
commented
Any update on when this might be implemented? I see that it has been waitlisted but is there a time frame?
An error occurred while saving the comment Matt Alleman
commented
We have several clients who request receipts for their membership charges - on the flip side, we have had clients who didn't remember they had signed up because they receive no notification about payments.
Matt Alleman
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An error occurred while saving the comment Matt Alleman
commented
This is a feature that needs to be implemented because right now clients aren't being notified when we're charging their cards on file for recurring, monthly memberships.
Managers manually send out the payment emails on a daily basis and it's just an unnecessary time sink. Having the option to turn the receipts on or off would be a much better option.
Ultimately, this feels like an unscrupulous business practice.
An error occurred while saving the comment Matt Alleman
commented
For some reason receipts are not mailed to clients when we charge them for their monthly membership. Adding the number of vouchers they have available to this receipt would be helpful as well
Matt Alleman
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4 votesMatt Alleman
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24 votesMatt Alleman
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519 votesMatt Alleman
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3 votes
An error occurred while saving the comment Matt Alleman
commented
When a client receives an email receipt for a refund, the only indication they received a refund is a part at the bottom where it has the original price, then a line through the price, then an additional number for the new payment amount. The word refund doesn't appear anywhere and it isn't obvious what you're looking at or what the receipt is saying. I've had multiple clients get confused about what we are sending them.
Matt Alleman
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7 votesMatt Alleman
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An error occurred while saving the comment Matt Alleman
commented
I like this idea - we could add it to promotional material that we hand out so when you scan the QR code it will add the offer to an appointment during checkout (or before depending on when we get the code)
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35 votes
An error occurred while saving the comment Matt Alleman
commented
Agree with this 1000% With the referral program being rolled out where clients will be getting account credit it would be a lot easier for everyone if there was a visual indicator to distinguish money in the account vs nothing
Matt Alleman
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2 votesMatt Alleman
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16 votesMatt Alleman
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An error occurred while saving the comment Matt Alleman
commented
It would be nice to see everything in one place instead of having to hover over each individual add-on.
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64 votes
An error occurred while saving the comment Matt Alleman
commented
This would be useful for clients having problems with their email as well as adding something we could text to the client.
Matt Alleman
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176 votes
An error occurred while saving the comment Matt Alleman
commented
To add to this - when you hover over the payment information it just says "voucher redemption"
It would be nice if it told you what voucher was used. We create special voucher packages for holiday sales so those would have different names than membership vouchers and regular voucher packages. When we're investigating a dispute there are problems when trying to match up what voucher was used for what appointment.
Matt Alleman
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An error occurred while saving the comment Matt Alleman
commented
Any voucher that is used for the same service or services will be lumped into the same available pool for clients to use. On our end, when checking out we only see the total number available with no distinction between them. This can create a problem because we allow the sharing of voucher packages but not membership vouchers. A client might buy a package with the intent of sharing but those vouchers could be used first through individual appointments. When it came time to share it would look like they didn't have any to share because they'd only have membership ones left.
An error occurred while saving the comment Matt Alleman
commented
If a client has a voucher in their account that would cover a service on their ticket when checking out it would be helpful if it could give a prompt or message that it existed.
Example - A client has a voucher for a 60 minute massage in their account. Staff tries to pay for the session with a credit card. Boulevard would say, "It looks like <client's name> has a voucher for that service. Would you like to use it instead?"
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4 votesMatt Alleman
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226 votesMatt Alleman
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165 votes
Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.
On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…
Matt Alleman
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398 votesMatt Alleman
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41 votesMatt Alleman
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An error occurred while saving the comment Matt Alleman
commented
It would be nice to be able to see the correspondence we've had with clients as far as confirmations and receipts. The confirmation emails would be important for clients who claim they never received one, and receipt emails are important for making sure they have a record of their transaction. This is especially important with membership receipts since they aren't sent automatically. We send these manually and have no way of seeing if it was done on a particular day, so sometimes we send doubles which is confusing.
This is also for appointments with several icons. Some will be left out on the right side of the appointment.