Better Refund Messaging
3
votes
Manuela Beeck
shared this idea
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Matt Alleman
commented
When a client receives an email receipt for a refund, the only indication they received a refund is a part at the bottom where it has the original price, then a line through the price, then an additional number for the new payment amount. The word refund doesn't appear anywhere and it isn't obvious what you're looking at or what the receipt is saying. I've had multiple clients get confused about what we are sending them.