The only way to currently collect a deposit when a client calls is to go to make the appointment then exit window to go to *new sale- *enter account credit. Too many steps.

I just noticed that you can not use a giftcard to book an appointment when appointments are pre-paid through deposits at time of booking. Is that something you can add? People are buying giftcards for people to book appointments and they cannot book appointments without paying with their own credit card. This is a big oversight it seems.

We currently have disabled online booking due to COVID, so we can have full control over schedules. Upon needing to take a card on file for deposits, there should be a way where we can send them a link that allows them to just add a card on file. Similar to invoicing, this could also be used for invoicing clients for certain services/appointments.

For refunding that deposit rather than going through whole refund process. Looking for a "cancel and void deposit" function that saves time and resources all around.

Currently its a 2-step process to take a deposit over the phone/in-person when a client wants to book an appointment. Can there be a way when booking appointments at front desk, make it possible to process a deposit within new appointment ticket or auto prompt another outlet for deposit? It's very inconvenient how currently set-up.

It would be helpful to have the option to add a pop up prompt when booking chemical services (or the services of the users choice) to remind receptionists to acquire credit card information. If this prompt could be set up to be optional or to be require to get the credit card information be submitted before the booking is complete would extra helpful.

So that future appts don't have a deposit. This is confusing to the staff and client. It should be that the deposit (and only that portion) for a particular service is FORCED to be used for the particular service that created it. Lapsed appts with deposits should have option of automatic redemption of it.

For example if a service is $10 and deposit is 50% but client has 4 repeating appointments of it. Checkout of 1st appt will show ACCT BAL of $20, client will pay, staff will use ACCT BAL and potentially even tip from the balance... Expected behavior is use $5 from ACCT BAL and then rest and tip are due at checkout.

Would also be great if deposits were not collected at booking time, that it is commitment to transaction. Then at checkout, either normal checkout as one whole transaction amount. If appt missed, then auto-transact the deposit amount from appt while removing appt time to allow for other bookings.

Lastly, behavior of deposits potentially cause double transaction merchant fees because broken into two. This is harmful to the business.

Currently, if a business takes 100% deposits at the time of booking, a client is booking a service online that has pending voucher available, the system will still ask for a deposit at the time of booking. They are wondering if we can update our feature for the clients that have these pending vouchers. Allowing the system to see those vouchers and not request a deposit since they essentially have already paid for the services. Currently, it is making them pay a second time.

And/or automatically apply account credit to cover new deposits.

We are planning to make all services have 50% deposits but I already forsee a landslide of requests for refunds and also people saying we "stole" money because we didnt know they cancelled to refund them the money.

One elegant solution internally would be a refund button (the blue refund icon used currently) next to appointments with deposits in the recently cancelled appointments screen) So we can check that once a day and refund where necessary.

also, if someone cancels and intends to reschedule they would have to double pay their deposit. So if there inst an autorefund we would need it to know that they have a account credit on their account and ask them if they want to apply it for their deposit they are about to make for booking.

Today I got my first message from a client who cancelled an appointment a few days out. "...I had to cancel my appointment with you guys when will my deposit be refunded?"

Had they not specifically messaged us or if we did not have the messaging addon, we would not have known we owed her a refund. This will get MESSY when it applies to every client. And we don't have a dedicated receptionist when I am not there.

A link to a secure portal for clients to enter their credit card would be a great way to capture payment methods when people schedule via phone or text message.

When a business has booking deposits for services, clients who have purchased packages do not have the ability to book online without having to pay the deposit when the service has already been prepaid.

businesses that only do group booking are looking for clients to pay in advance. They see an increase in merch sales due to this