Keep no-shows & late cancels on the books for utilization purposes
When we no show a client or they late cancel, it's removed from the service providers books. That effects their utilization. Preferably it would stay on the books (if there isn't time to get another client in here) and be checked out as late or no show with or without a fee. Also, if it was color coded differently to accentuate it on the schedule, that would be ideal.
Jodi Hansen
shared this idea
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Jeffrey Na
commented
Keeping no shows on the calendar would help the business easily track the no shows for the day. In my opinion, it would help to keep the no show on the calendar, but mark it as a different color when the business marks the client(s) as a no show. Do not remove the no show from the day's calendar.
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Chris Funderburk
commented
We despearately need a way to mark someone as a no-show client.
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Addi Diller
commented
Late cancellation and no show appointments that are charged to the guest are showing as "completed" these should show as late cancel or no-show so that we have correct records.
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Jozlyn Miller
commented
The ability for appts to stay on the schedule once cancelled. Currently, they will disappear once cancelled.