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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8564 results found

  1. It would be incredibly helpful for booking and training if there was an option for management to make notes about each employee and their services that would pop up when you click on the employee photo on the calendar.

    15 votes

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  2. prospect wants to use this for halo therapy and sauna, but application applies to float pods etc

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. So we will know exactly when they arrived.

    6 votes

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  4. We offer nail art and don't know until after the service what needs to be charged, but instead of adding the same service multiple times, it would be nice to simply adjust the quantity of the service like we are able to adjust the quantity when selling a product

    6 votes

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  5. Be able to copy paste one column, without copying the whole report

    1 vote

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  6. 1 vote

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  7. There's been a bit of confusion on this step and customers aren't seeing that it's a button. Would like to have a more clear direction "Add Service" is more direct

    1 vote

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  8. At the moment the only cue is the top left stating which location account is being used. Suggestion to include in the dialog box "You are sending from LOCATION". Often I am sending messages from the wrong account which will confuse clients and also probably cause mistakes in the future when the client responds to that account and the receptionist of that salon works on that thread.

    Another great feature would be the ability to push the conversation to a different location where as the number the client is working with is retained but that thread is pushed to the…

    2 votes

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  9. The new order details page does not have the staff's name and time stamp for original payment applied.

    If the appointment occurred on Jan 23rd, refund was given on Feb 4th - the time stamp for the refund is reflected. Then, if second payment is applied on 3/11, the entire order's time stamp reflects the time/date the second payment was applied. We need to see when the first payment was applied and by whom for the transaction.

    3 votes

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  10. Add Forms Checked Tag Automatically

    5 votes

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  11. Clients need confirmation of their appointment details, particularly if booked within the 48 hour timeframe when they do not receive a reminder. Right now, Professional app does not send the booking details email if the appointment is booked through the Professional app.

    24 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  12. Currently only able to give one % to all providers. Would like to be able to customize tip for each provider involved in the appointment

    4 votes

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    1. We use the reason line to communicate time clock errors that need adjustment. As the admin I can't see the notes in the time clock only in the time clock report. In the report I can't make the adjustments. Time wasted going back and forth.

    2. Time clock should show overtime so less time is wasted calculating this by hand.

    3. Time clock adjustments could be a lot easier. We left Homebase to use Blvd time clock and have everything in one place. Homebase shows OT and makes it extremely simple to correct errors. You should take a look. There is a…

    6 votes

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  13. Need the ability to report on figures of membership data during a specific timeframe i.e. the ability to report on how many active/cancelled/past due/paused members i had on specific date.

    4 votes

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  14. To avoid having to remember to check the ratings tab it would be helpful to receive alerts either via email or text for when we receive internal ratings.

    15 votes

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  15. The UX is confusing in terms of including a Cancel button when a membership is in a paused state. Cancellation button should be removed or additional pop-up to specify term end should be included.

    1 vote

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  16. The Sales Summary report or total revenue report needs to display the adjusted amount per day on the report for that day/time frame.

    This is important so that the accounting reconciliation of the sales reports will match the bank deposits without having to search through refund or adjustments.

    16 votes

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  17. Would be helpful to see opens, bounces, unsubscribes AND it would be especially helpful if there was a way to know how many booking happen through the email that was sent out

    2 votes

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  18. would appreciate having it in the dashboard for visibility

    2 votes

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  19. Currently there seems to be no order in how the packages are arranged on the booking overlay. Would appreciate having them list in alphabetical or numerical order

    2 votes

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