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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7698 results found

  1. Because of how our services are set up, it considers our rooms (pod rooms) staff members. Because of this, when we go to view who checked out a customer, all we see is what room they were in. When we check people out we normally change the name at the top right of the checkout window, why isn't it showing that detail on the order details? Where does that information go? It lets us select our name for who is checking the person out, but it does not show that information anywhere on the order when looking back.

    1 vote

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    0 comments  ·  Admin →
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  2. See how many vouchers a client has on their profile page instead of having to go through the checkout process to see how many they have

    8 votes

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    1 comment  ·  Admin →
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  3. Required by law in San Francisco for item name and price, and sale total to be displayed for the client durning every sale.

    3 votes

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  4. It would be helpful to be able to set the online booking widget on the website to only allow existing clients to make appointments.

    13 votes

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  5. there should be a report to show how many discount/promotion codes were used and which ones

    14 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  6. Guests need to have forms filled out before their appointment and having this automatically required in order to complete/schedule their appointment, will help streamline the front desk and check-in clients quickly.

    56 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  7. Client tags on waitlist page would allow us to prioritize VIP customers or customers who have been rescheduled multiple times.

    7 votes

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  8. Currently, we cannot process partial refunds on purchased gift cards. Example: I buy a $50 GC and I want to refund $25 of that GC back to the client. Currently it zeros out the entire card. Looking to have this as a feature add to allow adjustments to staff error's when purchasing GC's. (Work around) Refunding amount the client is due back. This results in the card balance going to zero automatically. Then create a new sale with the same GC # for the correct amount and charging it to Other)

    3 votes

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  9. Integration with sage Intacct for Accounting purposes-currently working out of zenoti and sage intacct in 2 diff screens

    1 vote

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  10. Allow for the ability to discount the applied payment of gift cards while maintaining the whole balance on a gift card

    10 votes

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  11. 2 votes

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  12. Ability to group columns in the Payments & Refunds report by payment method to see payments by payment method per location

    4 votes

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  13. In the instance of disputed transactions, include error messaging that transaction has been disputed and cannot be refunded.

    17 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  14. In creating a product, the choices within the "Package" option are months and years. It would be great to have a "weeks" option here if possible unless you have a workaround.

    2 votes

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  15. 3 votes

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  16. And also highlight WHICH email address the client is currently using to log in to avoid human error of merging and choosing the wrong email address for the account. Saves time later as this error in merging is technically just kicking the can down the road for later to fix again

    3 votes

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  17. We have long waiting lists and can work better if specifics are immediately visible.

    3 votes

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  18. Capability to report on inventory transferred between stores

    1 vote

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  19. Clients would like the ability to assign intake forms for specific stylists. For example: "We have 'new talent' in our salon and the customers of our 'new talents' have to sign apprentice forms acknowledging the discounts, etc. I know in the manage-->forms application you can add forms, etc but not assign them to specific stylists."

    4 votes

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  20. Current workaround is to go into front desk mode and manually slide these appts back to the intended state. Example of this would be client comes in, front desk checks a client in but it was the wrong client. Service provider was notified, and gets ready only to find it was an error. Adding procedures to go into front desk view and correct the state is tedious and quite forgettable unless staff is vigilant or errs on the side of being perfectionists. Placing this on the calendar view's UI simplifies salon logistics by being intuitive. Marking something as unconfirmed would…

    14 votes

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