7221 results found
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Need reports for appointments booked day by day
I need ASAP to know the appointments being booked day by day, and I contacted the BLVD person and she is telling me that this is not available inside BLVD and that only can be selected by person performance which is not what I need. I need a report of all appointments being booked day by day to make sure that appointments have been entered appropriately, scheduled with right services. I can’t be going day by day to see who was booked and what services they did because I have new employees on training still and this is a new…
5 votes -
we need the system to deduct loyalty points when services are refunded
we need the system to deduct loyalty points when services are refunded
5 votes -
Ability to add multiple shifts to a single business day for a staff member
Rather than adding time blocks to separate the times a staff member is on-shift, it would be helpful to be able to add multiple shifts for a staff member on a given day.
5 votes -
tips
please allow tipping to be customizable. Id like to turn tipping off at the Duo, but allow tips to be manually entered if a client wants to tip. Or have tipping turned off for some services and on for others. I don't like our weight loss and HRT clients being asked to tip
5 votes -
5 votes
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Self-booking overlay image not be so dark
The image displayed in the self-booking overlay is extremely dark and there are no options for cropping when uploading to ensure it's centered on the part you would like displayed. Please add more options for this image.
5 votes -
Card Decline Notification for Memberships
There's no notification that a client's card was declined when ran for their monthly membership, just flags their chart. So if you don't go looking for it, you'll never know their payment wasn't processed. If it notified us, we could reach out to the client sooner to update their card information.
5 votes -
Printable service ticket
printable service ticket with appointment history, product purchases, and future appointments to be suggested to the team. It would streamline the tracking of services in our salon to be able to have a paper to edit or change things on.
5 votes -
Stylists need to receive text or email notifications whenever a client changes their appointment.
Add it onto the list of notifications that stylists are able to choose from. The only option now is if a client books a new appointment or cancels.
5 votes -
First Available Female / First Available Male
Many clients request female or male therapists specifically. Online booking should have 2 more options in addition to "First Available" - which would be "First Available Female" and "First Available Male" (and possibly a Trans/non-gender option). This would make online booking for clients much more easy and intuitive.
5 votes -
Mobile Texting Capabilities Needed in Professional App
I communicate with my clients primarily through direct texting on my cellphone. With my current system (Square), when a client texts me, their name appears from the booking, which gives me quick access to our past conversations and appointment history. I can also easily book their next appointment right from the text thread. Having to log in to an iPad or computer just to check and respond to client messages is not practical for my workflow. I’m always on the go and don’t have a receptionist, so being able to manage client communication directly from my phone is essential. Do…
5 votes -
Phone support with Boulevard
Phone support would be invaluable with Boulevard; the chat feature works fine if you have ample time to wait.
5 votes -
Improve Signature and Date Entry on Forms
We've noticed that the current signature and date entry fields on patient forms are not very user friendly, especially for our older clientele. Many patients struggle because:
- the buttons and options are small and hard to see/read
- there are multiple steps/buttons, which makes the process confusing especially for the signature part.it would be helpful if the signature/date section could be simplified and made more accessible - for example, large buttons, clearer instructions, and a more streamlined entry process. this would improve patient experience (many of them get frustrated and upset) and reduce time spent assisting clients with.…
5 votes -
online booking for couples massage
What is a easier way for our clients to book a couples massage in a way that wont confused them and the appointment shows up as two then just one appointment.
5 votes -
Customize which services can be included in group appointments or individual appointments
You should be able to customize which things show up in "Individual Appointments" and "Group Appointments" For instance, for something like couples massage I do not want to show up in individual appointments...but I can't customize that
5 votes -
Client Reviews
Allow the reviews from clients to be pushed for other platforms, such as Google
5 votes -
Put not started charts under the "forms and charts" tab so that we can access it easily instead of having to click into the "view appt"
This prevents the extra steps to get into the chart when we are looking at the gallery and then having to chart from that page.
5 votes -
Disposable / Virtual BINs / Virtual Credit Cards Abuse
An increasing number of first-time clients are booking online with virtual or disposable credit cards (Revolut, Privacy.com, etc.). When they no-show and we attempt to collect the cancellation fee, but the card is declined because it’s been deactivated. The result: lost revenue, wasted staff time, and appointment slots that could have gone to paying customers.
Other booking platforms are starting to address this problem and I hope that BLVD can follow suit as it is becoming a big issue for us.
Below are some potential solutions that BLVD should consider:
Virtual Card BIN Detection
• Flag or block known disposable/virtual…5 votes -
Appointment Linking
We need a way to link or combine separate parts of appointments. Clients will move things around and/or combine appointments. Having to delete appointments and completely rebook them, just to combine with something else on a different day is time wasting.
5 votes -
Conflict Detection & Rescheduling for Recurring Bookings
Currently, when creating recurring appointments in Boulevard, the system does not check for scheduling conflicts with existing appointments in a client's calendar. As a result, recurring bookings can be placed directly on top of pre-existing appointments with no alerts or warnings, leading to confusion, over bookings, and manual rescheduling. The addition of a conflict detection feature that scans for overlaps during the recurring booking process. If conflicts are found, a pop-up alert should appear listing the specific dates and times with issues. Within this pop-up, we should also be able to adjust the conflicting appointments: for example, rescheduling them within…
5 votes
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