7203 results found
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Appointment edits should show changes in service timing
We are already able to see edit updates, like when an appointment has been rescheduled or cancelled. But the edits do not tell us if or when the timing of a service has been changed within an appointment. It would be really helpful for our front desk staff to know if there was time added or time subtracted from a particular service.
7 votes -
Drag and Drop appointments don't move other services
When a client is in for multiple services with multiple staff members it is hard to drag and drop the individual services to rearrange them. Moving one will apparently randomly move other services on the ticket. Some services can be moved by themselves, but others end up moving the other services on the ticket. It would be so much easier to drag and drop than writing down the start times for each service and manually editing the ticket.
7 votes -
Client Arrival
Allow for stylists to send some sort of "received" notification when their clients arrive. Sometimes they don't get the arrived notification so it would be helpful if they can send a received notification back to reception so we know they know.
7 votes -
Templates to apply add-on categories/services to desired main services
At this time, the add-ons and add-on categories must be individually added per service. We have many services with the same add-on services and we would like an easier way to toggle on/off rather than inputting manually.
7 votes -
New verbiage at online checkout
We receive calls weekly from clients confused while booking online if they're going to be charged at booking or after the appointment. When checking out online — looks like you're being charged that total. Google Analytics show that that step is the place where most people walk away.
There's a VERY small note that states:"Your credit card will be used to hold your appointment time and will not be charged until after your appointment has been completed." but even that is confusing if you're referring to the completion of the booking. Needs to be reworded
7 votes -
More options for promotions.
It would be helpful to have the ability to put a number of uses per client for a promo code, as well as add an expiration date for the codes.
7 votes -
Specific-day of month rebilling for Memberships
Ability to charge memberships on a specific day of the month
7 votes -
100% off button when discounting
We are constantly discounting our services to zero because they were purchased on Groupon or Classpass. It would be great to have a 100% button - right now the buttons only go to 50%
7 votes -
Confirmation Message on screen when client cancels appointment online
When a client cancels their appointment online, it does not show an immediate confirmation when you select the cancel button. When you go back to the original booking email and click manage appointment it pops up as cancelled. People have been calling to confirm cancellation of an apt so . I thought I would check in. Also, a reschedule option would be nice so they don't have to start all the way over on our website.
7 votes -
Cannot differentiate between two clients with the same name on app
Customer asks: add phone # alongside name
When you are booking an appointment through the app on your phone and you type in the client name, sometimes 2 or 3 of the same name comes up. Its a crap shoot which is yours. It would be greatly appreciated if there was a phone number listed right next to the name to determine which one is your client. You have to fully book the client before you can see if you picked the correct client. If it is not, the incorrect client just received an email for an appt they did…
7 votes -
Make client rating exportable to Excel
Hi! I'd love to easily share positive client feedback with my stylists in the breakroom. Having that data easily exportable to Excel or CSV would make that soo easy! :D Thx 4 considering.
7 votes -
More Overt Labeling for Group Appts on Calendar
The notifications for group bookings continue to be too subtle to notice on the calendar when glancing at the day's appointments. More overt color coding or icons would be incredibly helpful.
7 votes -
Ability to identify WHO created a client account or changed information on it.
We would like a better ability to identify which of our front desk staff are making errors with name spelling, email addresses, phone number errors. And fire those that are incompetent and causing the business stress. But without this feature it is quite difficult to determine "who" are making mistakes.
Right now we are using a loose assumption of when a record was made by looking at when the appointment was booked and who was working at that time. This assumes that the person working front desk did it and also that the record was kept the same since its…
7 votes -
Be able to group appointments after they are booked but before appointment date.
Use case: making appointment 3 days from now that involves four clients, 1 will pay for all. To smooth things over, right now it is notes notes notes on every appointment, maybe tags or client alerts too to make receptionist remember to do this, but they might miss all of that, especially because it's a rowdy group coming in. And worst the one who is paying might be the last to be done and the others might pay individually on accident not knowing it is a gift.
All this normal level of fail would be solved if the more efficient…
7 votes -
Mark staff as sick
In the time clock it would be nice to have the ability to mark staff as sick for a particular day as a way to track it for sick leave hours
7 votes -
allow finished appointment times to be moved on the schedule
When fixing an appointment to checkout, if you remove a service and add it without resetting the appointment time you can unintentionally block off times that could be booked online. It would be nice to be able to unblock that time without voiding.
7 votes -
Follow up Alerts
An an alert that would remind a staff member to call or followup with a client a week or so later to check in.
7 votes -
7 votes
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Choose what you get notified with.
I want to get notified when we recieve a message from a guest, but I don't want to get notified every time some cancels. My email is blowing up, unnecessarily, and I can't turn it off unless I also turn off the one I really need to recieve.
7 votes -
Spell check
Having spell check would be amazing!
7 votes
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