5935 results found
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2 votes
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Ability/filter to see appointments that have been cancelled earlier in the day.
Walking into a closing shift where 3 stylists have called out means a lot of work on the backend when customers who don't check their email come in looking for their appointment to be filled and no one's here. Having cancelled appointments made easily accessible to see where they've been rescheduled to / the names of cancelled people would make tracking down individuals much easier. As nice as looking up by phone number is, it would be more efficient to see the cancelled appointment around the time the customer was expecting to arrive.
2 votes -
Complete Bell Notification History per client
It would be great to have the Bell notification history under the client account. We need sometimes to see more than 4 days of notifications so a full history could go under the client account or even a separate Notifications History section under the Management Cog so front desk can dig in.
2 votes -
Second provider receives an alert when an existing appointment is edited, and new service is added.
When client books an appointment the technician automatically get a confirmation booking. If the client decides to add another service with a separate provider, that provider DOES NOT receive an alert that a booking has been made. This added service is done through the EDIT mode. Unless providers are glued to the app, they may very well not notice that a service is being added to their schedule. They receive texts for cancellation and original bookings. Can we please have an alert mechanism for editing an existing appointment? Thanks
2 votes -
Down size the service lists under stylist names and take out stuff they are not coded for
Also if it was alphabetical it would be so much easier to find them on the list.
2 votes -
More than a 10-digits in a phone number
Hi, I had a client try to purchase a gift card online today, and they received an error message due to their phone number being 11-digits instead of 10. We fixed the phone number, but is there anyway that we can have 11 or more digit phone numbers added for international guests and clients? thanks
2 votes -
Way to administratively void account credit without it posting to sales reports
Useful if account credit is set to expire or was in error. At current no way to do this.
2 votes -
When ringing out or booking an appointment, add on menu automatically pops up like on online booking
Love the add on feature for services, for online booking. But would be awesome if when booking on the app, or on the dashboard, or even checking out a guest that when that service is selected the add on menu pops up automaticall and you can pick the options that apply, would help the flow of appointment booking when booking clients, and would also help when a new stylist/employee checks out a client that they can add on multiple items to that ticket so they know whats included in the prices etc.
2 votes -
Option to default staff who do not have profile images to show up as either a default image/logo or their initials
For instances on client web interface, Duo tip screen, and dashboard web interface.
2 votes -
See employee name on the calendar
We have a lot of service providers and multiple locations, when looking at the calendar you only get to see the first letter maybe two of the staff names and the photos are very small. We would love the ability to have the full name of the staff pull up when you hover, not click your mouse over their photo.
2 votes -
Ability to select all services when setting up a membership
All inclusive membership for VIP members - the ability to check mark "all services" when setting up a membership or package
2 votes -
2 votes
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Online Booking Alerts Within a Certain Time Frame
Receiving alerts within a 4 hr window from when the stylists starts their shift would be awesome. They don't want the online booking alert on for everything because they receive a ton of messages from it. If we could have it for just a certain time frame it would be very helpful.
2 votes -
Would be very helpful to highlight certain clients so they are prioritized
We carry a long waiting list so this would make certain clients stand-out
2 votes -
2 votes
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Commission Reporting of Cancellations
It would be helpful to have the 50% charge of a cancellation not appear as a "discount" on the service commission reports. Just a separate column that denoted "late cancellations" would be best in order to track it with how our staff gets paid.
2 votes -
Some services require preparation or purchase of things
Would be nice to be able to set a lead time requirement for certain services so they could only be booked out more than X days ahead.
Example: custom color requires us to phone consult with client for color and also where they are coming from, then order said colors and wait for delivery. So at current we either have the option of having it bookable online and then calling and rescheduling if we need more time to order or we don't have it available for online booking all together.
2 votes -
Ability to resend gift cards from back of house
When a client sends gift card to the wrong email, have the ability to correct it on our own without contacting help chat.
2 votes -
GMAIL SYNC
Would be great to sync incoming and outgoing emails into BLVD automatically.
2 votes -
A referral source with text input
We would to create a referral source called "Other" with text input
2 votes
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