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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6720 results found

  1. AI Agent - Call Answering Service

    BLVD needs to integrate with an AI agent that can book appointments after hours, missed phone calls etc.

    1 vote
    0 comments  ·  Marketing and Messaging  ·  Admin →
    How important is this to you?

  2. Booking Integration with Meta and Google for Ad

    We utilize both Google and Meta ads but do not have an easy way to determine if our paid ads are actually working with booked customers. We need an easy way to integrate with Google and Meta to verify this data accurately

    1 vote
    0 comments  ·  Marketing and Messaging  ·  Admin →
    How important is this to you?

  3. Dark Mode option please

    The option to switch to dark mode across the platform is critically and urgently needed. Please, it is crucial for Eyes and Spa-environment.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. I would like to have even more control over memberships. For instance the ability to set the frequency of the perk separately

    The ability to change the frequency of perks separate from the membership frequency. For instance, I want the patient to be build monthly for a year long membership and have a perk added to their account every 3 months.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. When a customer has a credit on their acct, it would be great if that credit was more visible.

    A credit on an account should be in red so that the person checking them out see's it easily.

    4 votes
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
    How important is this to you?

  6. Improve Signature and Date Entry on Forms

    We've noticed that the current signature and date entry fields on patient forms are not very user friendly, especially for our older clientele. Many patients struggle because:
    - the buttons and options are small and hard to see/read
    - there are multiple steps/buttons, which makes the process confusing especially for the signature part.

    it would be helpful if the signature/date section could be simplified and made more accessible - for example, large buttons, clearer instructions, and a more streamlined entry process. this would improve patient experience (many of them get frustrated and upset) and reduce time spent assisting clients with.…

    4 votes
    0 comments  ·  Forms & Charts  ·  Admin →
    How important is this to you?

  7. Photo storage on charts

    Can you please edit the charting to allow one drop box for multiple photos? Zenoti offered this feature so we could add as many photos as needed on the chart.

    1 vote
    0 comments  ·  Forms & Charts  ·  Admin →
    How important is this to you?

  8. Make it possible to send out automated messages with pre and post appointment instructions based on appointment type.

    Make it possible to send out automated instructions based on appointment type. For example, pre-appointment instructions for hair removal, and then post-appointment instructions telling them how to report any issues. Right now we have to hand them paper to give them written instructions, or send it by hand.

    5 votes
    0 comments  ·  Client experience (online booking, portal, etc)  ·  Admin →
    How important is this to you?

  9. Add forms via API based on client profile details (age)

    There are required consent forms for underage clients, so it would be very beneficial and reduce potential errors to be able to manually add a form to an appointment via the API if the client's age is under 18. Otherwise, it must be manually added upon checkin or checked ahead of time by a Hello Sugar employee to send out, which could be missed.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Reserve CC on file without service pricing

    We are unable to provide service pricing due to the variance of providers rates. This creates a problem as BLVD isn't prompted to collect credit card information to remain on file for No-Shows/ Cancellations.

    1 vote
    0 comments  ·  Client experience (online booking, portal, etc)  ·  Admin →
    How important is this to you?

  11. split bank account

    I want to be able to apply a percentage of daily credit card sales to a separate business checking account. This should be managed under the bank account details under the account info section.

    1 vote
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
    How important is this to you?

  12. Report for Vouchers by Expiration Date (including expired)

    We need an easy way to identify and reactivate clients with vouchers that have recently expired or are expiring soon. Right now, the only option is to do Excel surgery, which takes over half an hour and still doesn’t give me a reliable list of clients. This process is incredibly frustrating for me and for our staff who do reminder calls and texts. The current reports do not show vouchers which are in an expired state at the moment in which I draw the report.

    While I can make a report of Outstanding Voucher Liabilities and change the date…

    1 vote
    0 comments  ·  Reporting  ·  Admin →
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  13. Bulk service edits

    I would like to do a bulk edit for the service menu. If I can edit and add add-on's to multiple services at once, that would be a huge help.

    3 votes
    0 comments  ·  Catalog creation and management  ·  Admin →
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  14. notify providers when there is a client-initiated reschedule of an appointment

    3 votes
    0 comments  ·  Business details and settings  ·  Admin →
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  15. schedule and appointment time

    it would be really nice if i could change my schedule from my phone and i could change the amount of time a appointment is after i cashed them out

    2 votes
    0 comments  ·  Appointment management  ·  Admin →
    How important is this to you?

  16. Reviews should be first for google reviews, and second for boulevard.

    When a client is prompted to leave a review after receiving service, if they choose a 5 star review, automatically take them to google to leave their review. Google reviews are much more valuable to our business. Also, allow the business to choose if only 5 star reviews automatically go to google reviews, or 4 stars as well. Anything below 5 stars (or as set by the business) should go to the boulevard review for feedback. We are getting many boulevard reviews and almost zero google reviews from your service. Should be the other way around to benefit us. Thanks!

    12 votes
    2 comments  ·  Marketing and Messaging  ·  Admin →
    How important is this to you?

  17. create a designated pin code for front desk, log them out automatically after 5 min. even if they are active

    2 votes
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
    How important is this to you?

  18. Reviews should be first for google reviews, and second for boulevard.

    When a client is prompted to leave a review after receiving service, if they choose a 5 star review, automatically take them to google to leave their review. Google reviews are much more valuable to our business. Also, allow the business to choose if only 5 star reviews automatically go to google reviews, or 4 stars as well. Anything below 5 stars (or as set by the business) should go to the boulevard review for feedback. We are getting many boulevard reviews and almost zero google reviews from your service. Should be the other way around to benefit us. Thanks!

    9 votes
    0 comments  ·  Marketing and Messaging  ·  Admin →
    How important is this to you?

  19. Dont have the "send client confirmation" button when editing an arrived appointment

    Its frustrating to have to uncheck the little purple box at the bottom right of the appointment that send the client and updated confirmation when you are just editing an arrived appointment. Sometimes the client is booked for the wrong type of service and we just need to change the appointment type (usually to redeem a voucher) at time of checkout. The client is already here, they are arrived- they dont need a confirmation.

    3 votes
    1 comment  ·  Appointment management  ·  Admin →
    How important is this to you?

  20. make shift objectives/todos somewhere where the employee will see it before they clock in or out

    make shift objectives/todos somewhere where the employee will see it before they clock in or out

    3 votes
    0 comments  ·  Business details and settings  ·  Admin →
    How important is this to you?
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