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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6488 results found

  1. Our "logo" isn't a picture or design, it's the name of the business in fancy writing. In most every case where the square logo is present, we can barely read the words. It would be great if we could customize the size of the logo for different screens. Also, the self-booking overlay image has such a dark shadow over the top that you can barely even see the picture we chose. Please give us the option to change the intensity of that shadow.

    1 vote
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  2. I am not happy with the update. Clients should not be able to book a service with an offer code after the offer is no longer applicable. This leads to upset clients and having to explain to them that just because it was booked that way, does not mean it is applicable.

    1 vote
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  3. We would like an option to require certain bookings be back to back. Depending on Provider or service. This way, no gaps are created in our schedule.

    5 votes
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  4. 3 votes
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  5. As a spa, we are constantly looking for ways to cut costs or optimize time. there should be a report for appointment cancellations that is customizable by day/time type of apt, and how much money was lost due to the cancellation. this helps us determine what clients cancel the most, and what our reschedule/cancel fee should be. this is not new technology, many other booking sites offer much better reports than this.

    2 votes
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  6. Give us the option to send reminders for Google and Boulevard reviews!!!

    1 vote
    1 comment  ·  Admin →
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  7. Right now it breaks each item into an appointment rather than all the services they did at their appointment that day. So in actuality,m their spend per appointment is not correct.

    1 vote
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  8. At some point without regular prices raises, you can get boxed in by your clientele. I would like the ability at the onset to put in the accommodations, pricing and timing, of my current clients so I can immediately change my prices online for all new people.

    2 of us just shifted into ownership roles and our time is even more valuable now, but jumping $100 + per color service isn't feasible for our current guests. So being able to make room for higher paying ones, while slowly passing on the current clients to stylists that fit their price point…

    1 vote
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  9. When we need to refund a client due to issues like switching payment methods, the system should allow us to reopen the original appointment to check it out. Currently, we’re forced to create a second appointment just to process the checkout, which results in duplicate appointments appearing in the client’s chart.

    2 votes
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  10. Add a column to the product sales report that shows current quantity on hand to be able to help improve ordering and enable us to keep top sellers continuously stocked.

    2 votes
    1 comment  ·  Admin →
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  11. When two or more appointments are merged—for example, when one person pays for services or products for multiple clients—all products and packages purchased during that merged appointment are automatically attributed to the paying client’s account.

    It would be extremely helpful to have the ability to assign products and packages to the correct client, even within a merged appointment. This way, each client’s account accurately reflects their individual purchases, package usage, and product history, regardless of who paid.

    This would make tracking product recommendations, package redemptions, and client history much more accurate and reduce confusion at future appointments.

    1 vote
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  12. The Help Chat window needs to be minimizable, since it covers everything. Currently there is only an Enlarge button or a Close button.

    2 votes
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  13. I wish the system could remove automatic requests when selecting booking times on calendar view

    0 votes
    1 comment  ·  Admin →
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  14. Show the account credit on the confirmation screen! When applying an account credit - the invoice total shows up on the confirmation ipad as the entire balance; it does not show the credit applied until after credit card has been inputted. It seems like a trust exercise for all.

    2 votes
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  15. when a client request to change their billing date, the only option is to change the next charge, but then it goes back to the original. currently, the only way to change the billing date is to cancel the membership and set it up again. this consumes too much time and energy, and angers clients.

    1 vote
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  16. This integration would allow Skin Pharm to obtain granular insights into prospective client behaviors on their website that is not possible today. Triplewhale would serve their marketing attribution needs.

    1 vote
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  17. Similar to the recent update to FORMS, please allow CHARTS to expire after a certain period of time. This would be helpful for medspas where GFEs(Good Faith Exams) need to be redone every year. Thank you.

    7 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  18. Stop including vouchers and gift cards into daily summary!!!!! Our accountant has a lot of issues with pulling reports. Vouchers are being counted as sales multiple times.

    1 vote
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  19. We used to have the capabilities to click the arrow at the bottom of the page to choose 100 or 200 products per page. I don't want to keep flipping pages to get what I need when we have over 150 products for instance. That would only be two pages to click through.

    2 votes
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  20. Ability to track who has shared a link that hasn't been used to determine success of offering and client behavior.

    1 vote
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