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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6723 results found

  1. We would like services that are not Bookable Online to still appear in our self-booking overlay so that clients can see all available service options. In the description of the disabled services, we would just note that they must call the salon to book. We've had a lot of appointments booked incorrectly because clients don't see the service they are wanting as an option.

    1 vote
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  2. We see patients virtually out of state. Appointments only allow us to book and send reminders in our current time zone, however. This create confusion for the patient in a different time zone. Is there a way to show what time it will be in their time zone when booking and reminding them of their appointment?

    2 votes
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  3. Ability to generate a Report showing Birthdays by Month; enables us to see all current clients with January bdays or February...etc. We used this info with our previous software company to send out specials for Birthdays that month.

    2 votes
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  4. Leviticus would like the option to require internal notes to be input at the time of booking from the dashboard.

    1 vote
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  5. I do not want to be required to select a reason for cancelling the appointment when cancelling - it makes the process take too long.

    1 vote
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  6. Ability to restrict membership audience based on whether the client has an existing membership already.

    3 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  7. 1 vote
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  8. Pre-exisiting or returning client profiles should be able to be recognize by entering in their phone number when coming in as a "walk-in" .

    2 votes
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  9. Ability to create client filters for clients who have vouchers remaining from a membership or package sale.

    2 votes
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  10. It would be helpful if were able to add a "phone call" or "Correspondence" note to the patients file. So we wouldn't have to create an appt. every time the NP speaks to a client and needs to document a note.

    2 votes
    1 comment  ·  Admin →
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  11. When we send out blast campaigns via text or email it would be nice to see the names of the people who clicked on our ad and not just the number of people who interacted so that we can effectively market towards those people.

    4 votes
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  12. Currently circular logos are not easily supported - and even when trying to upload a square logo with a white background there is a black shadow/frame on the logo. It would be nice to have more customization options so the logo blends seamlessly.

    2 votes
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  13. Show a picture of the staff member (can be a head shot or more), and a bio about them. This will be helpful for clients who want to identify with a particular person

    3 votes
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  14. 1 vote
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  15. We would like the ability to customize the order of how our staff are listed when patients choose a provider online. Instead of it being alphabetized, we would like to be able to list our primary injector first and secondary injector second.

    8 votes
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  16. Our providers would appreciate it if there was a way to send them an alert or notification if a client changes their appointment time same-day or cancels. When our front desk staff works to optimize the schedule, appointments are sometimes moved. Providers would appreciate an extra notification if this happens! :)

    4 votes
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  17. Implement google tag manager into the booking dashboard.

    I'm looking to run ads on various social media platforms and other channels besides Meta/Google and I can't track the conversion event when a customer successfully completes a booking.

    If we were able to use google tag manager within the booking widget, I can set up tracking for all channels.

    2 votes
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  18. For example we prefer the term "enhancements" vs "add ons" and many of our clients get very confused by the "group appointments" option. We wish we could customize what is used there as well as the descriptions.

    1 vote
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  19. reports are sorted into FOLDERS but there is no way to sort them inside these folders, and what's more, there is no order to HOW they are sorted now.

    can this be addressed???
    would it be hard to at LEAST make this alphabetical by default????

    seems like such a simple thing and complete counterintuitive

    1 vote
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  20. As more and more float tanks and hydrotherapy spas are popping up - a way to log pool chemicals (Chlorine, Alkalinity, pH, etc) would be AMAZING. A simple log that can be stored in the software for easy reference.

    1 vote
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