7533 results found
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New client pre-book
In order to track new vs existing client prebooks, we have to manually count these each day, per technician, and add them up for our weekly reports.Having to manually keep track of these numbers is time-consuming for our front desk staff and we have to account for human error.
Tracking new and existing rebooks separately allows us to better gauge growth. The higher our new client rebook rate is, the faster we grow. It's also an excellent coaching tool. If a technician's new client rebook rate is low, but their existing client rebook rate is good, we can coach them…
3 votes -
merge clients doesn't work
Very often when I am merging two client profiles the second profile will not pop up, I am sure I am entering the information correctly.
3 votes -
more streamlined process for shareable membership perks
Memberships include one guest pass (treatment) per year to share with someone (non-member). The management process today is not intuitive as it requires its own "membership" and manually adding the secondary client to it. Ideally, it would be easier for the member to send out the guest pass for their friend to use at their convenience that then associates it to their profile for easy checkout.
4 votes -
There needs to be a notification when an appointment is moved from one day/time to another day/time
We get notified when clients cancel and book but not when existing appointments are moved. I almost missed an appointment not realizing my client moved from Thursday at 9am to Wednesday at 9am. How is this not a feature yet? I can't be the only salon requesting this. This is a feature that needs immediate attention.
5 votes -
Create Brand Identity Profile for Marketing
It would be awesome if we could set branding preferences for marketing (brand fonts, colors, etc.) and have them saved rather than having to change each thing every time we want to send out an email.
9 votes -
Allow offer code for one item in checkout window
Ability to set an offer code condition that would only apply the offer code to one line item (could be retail or service) rather than all line items in the checkout window
5 votes -
Send and Receive Messages using Messages Feature from Professional App
Ability to send and receive messages from the professional app. This is critical to business at Bare Skin Studio.
26 votes -
Notify staff when an appointment is moved from one staff member to another.
Notify staff when an appointment is moved from one staff member to another. It doesn't make since that this wasn't already thought of and integrated into the program. We had a client moved from one staff member to a different staff members schedule and Boulevard did not notify the new staff member. As a result, the client arrived for their appointment but the therapist was not in the spa because they were unaware an appointment had been moved to their schedule.
10 votes -
2 votes
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Prepaid Product Units - Commission Reporting
If we can get operators in the system to tag in when they sell pre-paid units that would be great. As of now, and pre-paid units don't tie into an operator so we can't see that in the commissions reporting system.
2 votes -
customize online booking login
The blue banner about returning clients logging in doesn't add very well to the booking overlay's design and I wish this could be in a different color/layout or allowed to customize.
5 votes -
1 vote
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On the "Manage" tab
The scheduling should allow you to schedule employees every other week recurring.
1 vote -
have a payment distribution report in the actual reports tab
having a Payment Distribution Report that shows you all the payment types you've processed. You can see your total cash, check, and credit card transactions and other types of payments. Within the actual reporting tab. having to go to payment processing to see this report is just an extra step.
1 vote -
Having a combined report so that we do not have to access several different reports
Having a combined report that is a more detailed sales report that includes a variety of report categories. It specifically includes the following:
Sales Summary - shows all your sales for services, classes, packages, products, gift certificates, memberships
Payment Distribution shows all the payment types you've processed in the software. You can specifically see your total cash, check, and credit card transactions, and other types of payments.
Product sales - shows all your sales for each product
Service and Class sales - shows all your sales for each service and class
Employee sales - shows all your sales for each…
2 votes -
deceased client profiles
Delete client profile after a client has passed away. That way there is no chance of accidently using this profile in the future if someone has a similar name.
16 votes -
Change membership reports so that they don't show under retail sales
Please Please Please, make a separate section under sales summary for memberships or take them out of retail sales, its so deceiving looking at monthly reports and having memberships sales numbers in both retail and service. The reports are terribly skewed and we have to manually go in to subtract memberships from retail since they already show under service when the membership is redeemed.
5 votes -
Add Visibility Toggle to "Staff Roles" Field
Add visibility toggle to "Staff Roles" field.
We utilize this field as a workaround for creating commission reports. This was taught to us by one of our onboarding specialists. Unfortunately, the "Tiers" we created can be seen in the booking widget. Please add a visibility toggle so we can hide it!
1 vote -
Offer Organization
Please please please please create a way to sort offers or put them in folders or something. It's absolute insanity after awhile with discount codes, influencer codes, adjustment codes... and it only sorts by recency. Sorting first, searching second (though that can be handled by a good ol' CTRL + F)
11 votes -
CRM Tool
A reportable field that our team could fill in with the next outreach date, a drop-down of why we need to reach out (rebook, membership, customer service are the general drop-downs that come to mind).
Report on clients without a future appointment scheduled including name, home studio, last appointment date, type of service, dates of last outbound message sent and last inbound message received through Boulevard
6 votes
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