5871 results found
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The ability to 'like' or 'love' a text message.
Would love to be able to give a thumbs up to a client text so they know we have read the message or whatever instead of having to respond back
22 votes -
Late cancel/no show email
When a client is marked as late cancel or no show (specifically no show) the email they receive should read something along the lines of “we missed you today!” Etc versus the standard “your appointment has been cancelled.” The email should also include something about “fees will apply due to the last minute cancel/no show… see cancellation policy here” etc
659 votes -
When a client no shows, they have to submit a deposit before they can book another appointment.
When a client no shows, they have to submit a deposit before they can book another appointment.
9 votes -
Detailed history of changes
Need a detailed log of each and every change made to reservations, with what exactly was changed and with the name of which employee made the change.
7 votes -
Simplifying Credit Tracking for Clients
Example: When a client uses their Botox credits, remove the botox name from the list entirely. Keeping them on the list with "0 remaining" is unnecessarily confusing and complicates the process when checking available credits. Additionally, store these credits in the wallet at the price the client actually paid, not the regular listed price. This helps avoid confusion and ensures accurate commission calculations for providers.
7 votes -
Client Account Credit
I would like to propose an enhancement to the way account credits or vouchers are currently tracked within the system. At present, when we apply a credit or voucher to a client's account, it is recorded as a sale or deposit, regardless of whether actual money has been received from the client.
For instance, in our referral program, when a client refers a friend, the friend receives $10 off their service, and the referring client receives a $10 credit to use towards their next appointment. However, this credit is currently recorded in the system as though it were a physical…
10 votes -
add "reason for change/cancellation" when clients self-cancel or self-reschedule
currently we can only note this if the provider cancels for the client, but we want to know why clients change their appts when they change it on their own
7 votes -
Dot Phrases
For Auto-populating info in charts
43 votes -
We would like to be able to sell services online without scheduling an appointment
Sell services and products without booking an appointment at the time of check out
5 votes -
Templates in the “Messages” Tab.
HydrationRoom is requesting the option for saved replies or templates in the “Messages” Tab.
For example; a saved reply for when someone still hasn’t confirmed, our receptionist could click next to the “GIF” button and select “Not Confirmed” and it would auto populate a message “Hi – We still do not have a confirmation for your appointment today. Please let us know if you would like to reschedule. Thanks!”16 votes -
Resources Auto-Copy
If an appointment has multiple services, BLVD should automatically duplicate the resource. Only changed manually if needed.
5 votes -
ability to delete clients from client roster
ability to delete client from client roster, for instance if they have passed away.
5 votes -
deceased client profiles
Delete client profile after a client has passed away. That way there is no chance of accidently using this profile in the future if someone has a similar name.
10 votes -
Product Packages
We use products for Botox and Filler. WE NEED TO BE able to create injectable (product) packages. We pre-sell Botox packages and are only able to do account credits. This doesnt make sense. NEED THIS ASAP.
9 votes -
New Review Prcoess
The new review process is an amazing edition! It would be perfect if the context was customizable, both email and text. A personal message really adds that extra touch.
4 votes -
Message clients through the mobile app
Message clients through the mobile app!!!
189 votes -
Reflect full value of service on voucher redemptions client receipts
Customers cannot understand the logic of why the price assigned to the service, based on voucher value, is what it is. They cannot make sense of it and the explanation is lengthy and only makes sense if you can see the internal dashboard.
It would be better for client experience to have the full service value show on client facing receipts and the value of the voucher show internally only.
12 votes -
Have a better history log for client profiles
If a guest makes a profile online and adds themselves to our waitlist but then cancels, that does not show up on their profile and now we're left wondering why the guest has a profile if they've never been here. Please add all history to client profiles, even if it shows as "canceled"
5 votes -
Not allowing deleting of other service providers notes. Only original provider that charted is permitted to delete.
Since multiple providers have access to same charts, need to have password or pin to allow deleting someone else’s charted notes. Too easy to delete notes.
5 votes -
Need to be able to create invoices and quotes for services, and be able to allow clients to carry an account balance and pay on the account
Need the ability to create quotes, create invoices that carry a balance, and patient portal where patients can pay those invoices online.
5 votes
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