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We should be able to answer/respond to text messages through the blvd app

We should be able to answer/respond to text messages through the blvd app

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Lesha Wincher shared this idea  ·   ·  Report…  ·  Admin →
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  • Brian Nourian commented  ·   ·  Report

    I mconfused its been one year and this hasnt been done yet????

  • Brian Nourian commented  ·   ·  Report

    YES YES YES this has to be implemented along with an ai agent that can book appointments and answer simple questions after hours

  • Sarah Bruno commented  ·   ·  Report

    This must must must be the next update. I need to be able to easily message clients their instructions, lend a hand, etc. They need to reach me. This is critical. Other platforms allow this. Right now, it tries to send them a text from my private phone. This is not compliant!!!!

  • Rachael Arnold commented  ·   ·  Report

    Glad to see this on the waitlist finally! We desperately need this functionality so I don't have to pay for an extra business phone line for employees to text from on their phones.

  • Jami Geanes commented  ·   ·  Report

    Yes I agree, We have a business number for a reason. Patients shouldn't be able to respond back to us via our own personal cell phones. The messages should remain in the message center of their chart. this is a type of HIPAA violation and should be a critical printery.

  • Megan Johnson commented  ·   ·  Report

    This is a feature that should have been created from the beginning. It is a vital feature to any business. Not only that, we need Unread messages to show at the very top! If we send out a marketing text and there are unread messages we have to scroll thru all of them to find the unread ones. This is a basic feature for 2025 and should be implemented ASAP.

  • Randi Quick commented  ·   ·  Report

    Messaging through the app is vital. If not through the app then messages should somehow get forward to our cell device via text message.

  • Ally commented  ·   ·  Report

    BLVD should spin up a sister app for just the message center. This will allow users to view messages, switch to calendar app to check availability/make changes, then switch back to confirm the change or offer alternate times.

  • Aja Ottero commented  ·   ·  Report

    THIS!! it is 2025, respectfully the entire app should be far more mobile friendly! Our teams are on their phones 98% of the time and not pulling out a computer

  • Chris Balan commented  ·   ·  Report

    Yes. 100% Right now we have to use our personal cel and it's not centralized.

  • Christine Woods commented  ·   ·  Report

    This should be important. If there is an issue with a patient it would not be noticed until we are on the computer. It is not very user friendly. I am surprised this is not fixed by now.

  • Samuel K (PROVIDER) commented  ·   ·  Report

    CRITICAL!
    I have to be logged in on my iPhone browser AND app. App to see appointments, and browser to follow-up on any messages. Please update this ASAP.

  • Marisa DuBose commented  ·   ·  Report

    Text communication is so simple and helpful for clients throughout the day who don't regularly check their voicemail. We can easily change appointments and answer questions. It is nice we have that feature with our own number on the dashboard on the computer, but I wish we could also pull up messages on the app so I can be easily notified with a response with a client and stay up to date on busier days.