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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6488 results found

  1. we have multiple people reviewing messages, and want to mark it as unread so others can know that there is a new message and it needs to be addressed

    172 votes
    Waitlisted  ·  9 comments  ·  Admin →
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  2. Allow forms to have an expiration. For example, a medical history form should be updated at minimum once a year.

    12 votes
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  3. Alert the client when booking online that they already have a profile. Clients make multiple profiles because they can't remember their password or don't remember they have a profile and they end up creating multiple, which is a problem when we go to look at their history and their is nothing there. We then have to search if they have another profile.

    49 votes
    1 comment  ·  Admin →
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  4. We would like to be able to block everyone without adding an individual time block to each schedule. Can you create a BLOCK ALL?

    31 votes
    Waitlisted  ·  4 comments  ·  Admin →
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  5. In its current state, it appears that the medical director must individually click on each date to determine if there are charts requiring review or sign-off. This workflow presents a challenge. Platforms like Aesthetic Record streamline this process by enabling providers to directly send completed charts to the medical director for review, simplifying their responsibilities. Requiring the medical director to manually review each day’s records adds unnecessary complexity, particularly given the demanding schedules of both the providers and the medical director.

    To address this inefficiency, could a new feature or link be implemented that allows providers to send the providers…

    27 votes
    Waitlisted  ·  3 comments  ·  Admin →
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  6. 10 votes
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  7. Show an icon or something on the appointment letting us know if charts/forms are not completed.

    15 votes
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  8. We would like an option to require certain bookings be back to back. Depending on Provider or service. This way, no gaps are created in our schedule.

    5 votes
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  9. It would be helpful if we could access messages on the app so we can communicate with customers without having to login to the website. This way patients can contact us swiftly and we can enhance patient care.

    24 votes
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  10. Add a place to include the expiration dates of products so they notify you when expiring. This would save time every month when doing manual inventory

    23 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  11. A report that pulls all the clients that have duplicate accounts so we can easily merge them without having to stumble upon their multiple accounts or search the client list to see duplicates

    136 votes
    Waitlisted  ·  3 comments  ·  Admin →
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  12. When a gift card is greater than or equal to the cost of their service it bypasses the tip option when you checkout the ticket. There should be the ability to ask them if they want to add a gratuity on their credit card or even the remaining balance of the gift card. There is already an option to manually add the tip, but asking the client what they want to leave is generally poor customer service.

    23 votes
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  13. Similar to the recent update to FORMS, please allow CHARTS to expire after a certain period of time. This would be helpful for medspas where GFEs(Good Faith Exams) need to be redone every year. Thank you.

    7 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  14. It's crazy that the providers do NOT get notified if someone reschedules an appointment! How are they supposed to know? Just watch the schedule all day?

    9 votes
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  15. Instead of asking for credit card information over the phone, or via email if they are booking through a message. When the appointment is made, they get a text or link to add credit card with the cancelation policy. If they don't add in 1 hour, the appointment is canceled and they are told they have to book again.

    10 votes
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  16. When you hover over an appointment of the patient, their profile photo pops up next to their name.

    10 votes
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  17. I think other people have suggested similar things but I have not found this specific one. We seriously need to be able to send forms even if a client does not have a scheduled appointment. There have been several occasions where this has come up. Our current issue is needing to send insurance verification forms for our biller to access BEFORE a client schedules an appointment. This has serious financial implications for both our business and our clients. Having to create a specific service and schedule it on our calendar just to send a form is messy and frankly I…

    12 votes
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  18. PDF Upload option when building a chart, like a photo upload.
    My spa has an external company who provides Good Faith Exams. This comes to us in a PDF form. I would like to be able to add this in a chart, a space reserved for unique clinical data rather than in the client note area, for it is not a note, it is a clinical document

    35 votes
    Waitlisted  ·  4 comments  ·  Admin →
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  19. Please allow the gift card purchased to be attached to the recipients account or create a new account for recipient instead of attaching the gift card to the purchasers account

    6 votes
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  20. the business would like to be emailed when an appointment is changed/ modified or rescheduled.

    551 votes
    Waitlisted  ·  92 comments  ·  Admin →
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