5235 results found
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Send completed forms to clients from dashboard
We need to be able to provide clients with their information upon request including completed forms, so it makes sense to be able to do this right from Boulevard since that's where their forms live, instead of taking several steps to download and attach them to an email separately.
7 votes -
Please add a filter for "NO upcoming appointment"
We need to be able to filter audiences by "no upcoming appointment" so that we can have emails go out only to patients who have no appointments on the schedule!
7 votes -
Per Transaction Option When Creating Offers (Discounts)
Currently when you create an offer it only allows to apply the discount to the item (per item). With this clients are able to use that discount on multiple items that are eligible. Can you all create a "per transaction" option for discounts, so that the client can only receive the discount towards the total transaction. For example, I currently have a $25 discount code. If a client books a massage and facial online they will save $25 on each item saving $50 total. With a "per transaction" option, they would only be able to save $25 total.
11 votes -
Duplicate Client Report
A report that pulls all the clients that have duplicate accounts so we can easily merge them without having to stumble upon their multiple accounts or search the client list to see duplicates
7 votes -
create a pop up alert for blocked clients
There should be a pop up alert for blocked clients that call the salon and try to book over the phone, instead of just disabling the regular booking actions and getting a notification that the service provider does not offer that service. You should not have to go into the client profile to find out that they are blocked. This could cause uncomfortable interactions between the client and support staff.
8 votes -
When Patients Cancel, Allow Them to Check a Reason
When patients cancel online them, ask them to select a reason for cancelation and prompt to reschedule. It would be nice if we could change the options for cancelations. Thank you!
9 votes -
Incomplete Forms Alert
Internal alert/pop-up for incomplete forms, similar to past due Memberships functionality.
7 votes -
Gear vs. Manage
It is incredibly inefficient to switch between Gear and Manage. A few opportunities for improvement;
If permissions allow, simply display all settings, even if not edit-able.
Add a "switch" at the top to switch between gear (Business) and manage (Location)
The biggest issue switching between the two is your online location is lost. So if you are in a particular service and change between gear and manage you need to locate the service from scratch, if your browsing location can be saved when switching, this would be a satisfactory temporary fix.
This issue is most annoying regarding products and services.
7 votes -
Make pricing easier to see
Currently you cant see the prices of services easily at all when booking. It does not show you the price of the appointment until you are almost done booking it. I would like to be able to easily see all prices for different artists while I am on the phone with a client. Right now I have to basically book it to be able to tell them the price.
7 votes -
Ability to set up custom client reminders
For example: " I would like to set a reminder for 6 months from now to contact a Client to make his next appointment"
21 votes -
Online Booking: Select Date to View All Staff Availability
The ability for clients to select a date to view all staff working and their availability.
90 votes -
consultation for services + retail total quote
consultation form that includes services & retail to create a full quote for services to be preformed as well as take home retail.
5 votes -
Upload multiple photos to one photo upload box
Be able to upload more than one photo in the chart without having to change the forms to have multiple “photo upload” boxes
19 votes -
Improve reviews!
I like the way boulevard does it in theory but no one looks at their email receipt to even click one of the happy faces, let alone leave a full review. Considering how important reviews are for service businesses, there should be a separate email AND text making it as simple as possible to leave a review. Maybe having them check their smiley face during the checkout process with an option to skip that section and then sending a follow up to leave a Facebook/google/yelp review. Either way I think it would be very valuable to give more attention and…
5 votes -
Multiple pages to stay open and redirect you to start over
When opening multiple pages within BLVD, it will automatically close the previous page. It should allow you to change between pages without having to go and start over. Example You want to see order history to that specific client and you apply a filter . But then it redirects you back to all orders , then you have to retype everything It's very tedious
6 votes -
Add a flag to messages that it needs follow up, further info or attention
add a flag for messages that need further attention or review, or more info. Or at least make message unread to others can see it and notice. When you have multiple people looking at message and then a bunch of others come thru they get lost.... some sort of way to know this need follow up. thanks
6 votes -
Option to undo a check out
Have the ability to undo a service check-out. Sometimes clients want to checkout right away and pay or redeem a voucher before they are seen and then for one reason or another the service ends up not being performed. You cant undo the checkout or remove the service from the provider so then commission will be calculated for a service wasn't performed & the appointment will show in the clients history as if they were seen when they weren't. You also cant refund a voucher to return it to a clients account.
7 votes -
Create client audience based on whether they do not have a future appt
Ability to create an audience based on whether they do not have a future appointment scheduled to use for marketing.
21 votes -
Alert when booking appointment that tells you if the client has a card on file or not
They want a pop up alert that tells if the client has a card on file or not when booking the appointment, before it's been finalized. They want this so that they can easily tell if they need to ask for a card when booking appointments internally through the dashboard.
38 votes -
product/service look up
A quick search that allows users to look up price of product or service without having to start a fake check out. Just a quick search that gives you the price and description
5 votes
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