6492 results found
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Commission Reporting of Cancellations
It would be helpful to have the 50% charge of a cancellation not appear as a "discount" on the service commission reports. Just a separate column that denoted "late cancellations" would be best in order to track it with how our staff gets paid.
3 votes -
Do not make duration, process time and transition time cumulative.
For service options, the Options add to the total duration, process time or transition time. But when selecting an Option, it would be better to just have it tacked on to the end of the "top" service. Example: A color service has Option 1 to add a treatment, Option 2 a haircut or blow out. I don't want the treatment and haircut/blowout to be added to the color's duration. I want it after the color Process Time. Now I am having to add Transition Times to make it work, even though there are actually multiple (2) process times within the…
2 votes -
1 vote
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Differentiate between Salon Request (Any Stylist), Stylist Request (New), and Stylist Request (Repeat) within the Booking Process
Ideally, the business can add a tag or button that lives in every booking process. Once the client details and services are entered and confirmed, the operator (and online) will select one of the following boxes:
- Salon Request (Any Stylist)
- Stylist Request (New)
- Stylist Request (Repeat)
Generate all this data into a report - allows businesses to track how clients are coming into the salon. The report should include % of existing guests retained and % of new guests retained. Currently, BLVD's retention report includes any guest who has been in the salon. So, if a business has a very…
12 votes -
Auto tag client who no-showed last appointment so salons have a visual and obvious indicator of extremely important recent history.
This tag would exist for the client and be cleared the next attended appointment. Usefulness includes
- Charging them their no show fee the next visit in the case they didn't have a card on file.
- Giving staff an extra chance at noticing the higher likelihood of a no show and preparing a more robust appointment confirmation and reminder (manual) practice with this particular client.
9 votes -
If client has entered in email, appointment time, and payment data but for some reason has NOT completed the booking...
...send an automatic email out to them "you finished everything but didn't complete the booking, follow the instructions if you still would like to make that appointment"
We have an issue that for some reason every 2 weeks at least 1 client comes in PER location who says they booked an appointment but we have no record of it. Our current procedure is to ask them to show us the appointment confirmation email then if they don't have that, let them know that they must not have booked the appointment all the way. This is highly awkward and although we…
6 votes -
3 votes
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Record of ALL Appointments, kept, missed, &/or moved/rescheduled
It would be great to have a record of all appointments even if they are rescheduled on our or their end. This could be done by keeping a record of alerts, reminders, and other messages sent to the client in the "messages" section of the clients record.
40 votes -
Online Booking Options for Memberships/Packages
Requesting to have an additional option on the main page of the booking widget after "individual appointment". The business finds that clients have difficulty finding their packages and memberships under the individual appt drop down. Wondering if there can be a 4th placement specifically for memberships/packages in addition to the individual appt, group appt and gift card option.
18 votes -
2 votes
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Add gift cards as a payment method at checkout.
we have a-lot of clients that receive or purchase gift cards with us and would like to use their gift card to hold the appointment/as payment.
4 votes -
Product Button under Appointment Preference in the widget.
To be able to have a separate product button for clients to buy products with ease instead of having confused clients trying to search under "individual appointments" for products only.
1 vote -
An option to show holidays on the calendar
It would be so cool if there was an option to show all major us holidays on the calendar.
6 votes -
3 votes
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1 vote
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1 vote
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1 vote
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1 vote
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Don't display some resources on the calendar
It would be nice to be able to set resources to not show on the calendar view. For example: a set of hot stones, we don't need to see if they are available on the calendar, but we don't want to double book them.
4 votes -
1 vote
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