7592 results found
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automate new guest follow up communication
We are having to manually send texts/emails to new guests asking them to fill out a survey in exchange for gift vouchers for their next appointments. I'd like the system to be able to enter a new guest into a 3-6 month after visit flow where we can send them reminders about our loyalty program, survey their experience, video links on hot tips...all to stay top of mind and add value to their experience.
43 votes -
When putting a client on a membership that is a monthly reoccurring payment, instead of options for vouchers & subscription do account credi
Clients that want to bank their money for future services. Do a monthly recurring payment that goes immediately to an account credit instead of a voucher.
6 votes -
Membership minimum commitment required
Ex: customer must be a member at least 3 months before being able to cancel
4 votes -
Loyalty program tiers
Would love to have tiers available to reward our most loyal clients even more - i.e. once you've earned 1,000 points within the year, you earn an extra 0.5 points per dollar spent.
20 votes -
Future Appointment reporting
Would like to be able to pull a report that shows for future appt how many member appts there are, non member, returning customer non member, start a membership etc.
25 votes -
Pop up alert option
Create a pop up alert option as a reminder in a clients chart
10 votes -
Create two separate privilege groups permissions for enabling/disabling services and creating new services
Currently 'Edit services' controls if an employee can toggle off/on services and create services. There should be two separate permissions, one that controls toggling services off and on and one that controls creating new services.
4 votes -
1 vote
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On the "Manage" tab
The scheduling should allow you to schedule employees every other week recurring.
1 vote -
3 votes
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have a payment distribution report in the actual reports tab
having a Payment Distribution Report that shows you all the payment types you've processed. You can see your total cash, check, and credit card transactions and other types of payments. Within the actual reporting tab. having to go to payment processing to see this report is just an extra step.
1 vote -
Multiple Locations Naming Conventions
Due to our salon having two locations, and we have stylist that work at both locations, sometimes the clients get confused and end up going to the wrong location for there appointment. The confirmation texts only have the main name for the salon and time. I believe the text should also include the location of which salon they are booked and what services they are booked for.
4 votes -
Have a "search" function in Business and Location Manager. For example, "services"
When a business location has a long list of services, you have page through until you find it service in managing location or employee. A search function would be helpful.
7 votes -
Product cost to service
Product cost to do a service. This way you can see your profit margin example : Blonding service... how much for shampoo, conditioner, backbar products, lightener
12 votes -
Add Visibility Toggle to "Staff Roles" Field
Add visibility toggle to "Staff Roles" field.
We utilize this field as a workaround for creating commission reports. This was taught to us by one of our onboarding specialists. Unfortunately, the "Tiers" we created can be seen in the booking widget. Please add a visibility toggle so we can hide it!
1 vote -
leads
Add a tab for business' to see clients who started booking an appointment but did not finish the process. This will allow business' to reach out to the client to help finalize the booking, answer questions a client might have, etc.
4 votes -
Show Modifier Cost Breakdown
Right now modifier costs are totaled and can't be seen by client at checkout iPad. We have a lot of clients ask for a breakdown and then we have to handwrite it on random paper. It's weird.
For example: We have a service "Laser Hair Removal" with modifiers by area such as underarms, bikini, etc. We need to see the price breakdown by modifier from the client side and also in the "History Tab"2 votes -
Have a "Please compete form" reminder email instead of only "confirm appointment" email
Sometimes we need to add additional forms after a client has already confirmed their appointment, and we are forced to have them fill out the form in-office because the "resend form reminder" email sent to them says "confirm your appointment" instead of something like "please fill out this form". So patients do not complete the form because they have already confirmed their appointment...
6 votes -
Ability to Edit and Remove Banked Units
Right now you can't edit or remove banked units after purchase in the client profile. Please fix this as it makes it difficult with inventory.
4 votes -
Don't ask clients to put in card info when they book online every single time
Clients are constantly confused by the online system asking them for card info every single time they make an appointment and then we have like 15 copies of the same two cards on file that we have to delete.
Make it so they just have to update expired info or they just have to confirm the CCV security code when they make the appointment
4 votes
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