Settings and activity
92 results found
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229 votes
Matt Alleman
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173 votes
Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.
On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…
Matt Alleman
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413 votesMatt Alleman
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41 votesMatt Alleman
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12 votes
An error occurred while saving the comment Matt Alleman
commented
As a bump, we just had another no show appointment because of the way we book appointments when someone is paying for someone else. We have to double-book the appointment with the person receiving the massage and the person paying. When one client cancels the system has no idea the appointments are dependent upon each other and if one gets canceled then the other should be canceled as well. Again, if we had the same ability as clients when they are booking where they can link two appointments together this situation could be avoided. As it is, we will always have these potential no shows on the schedule with no way of knowing they should be cancellations until it's too late.
An error occurred while saving the comment Matt Alleman
commented
Overall, it's strange you give clients/customers an ability that staff can't access as far as linking appointments. If there is currently a way to do this please let me know
An error occurred while saving the comment Matt Alleman
commented
When someone books a group appointment online the two (or more) appointments are connected. This is useful for several reasons such as canceling one and getting a prompt that it is part of a grouped appointment and checking out through the Calendar screen instead of having to go to the Front Desk screen and dragging and dropping client names. For some reason, staff do not have the ability to link or connect two separate appointments, so we have to use workarounds when booking a group appointment or having someone pay for someone else. If someone is paying for someone else the workaround is to double-book the appointment slot and add a note saying who is paying for who. Clients don't know how Boulevard works, so we've run into problems where the person who booked for someone else cancels their appointment online, but doesn't know they need to cancel the other one as well. This ends up with us having an unnecessary no-show because we have no real way of tracking that circumstance. If they were linked, the client could get a message asking if they wanted to cancel both appointments. Overall, this would be huge improvement for staff in that you're not making them jump from screen to screen. There are are a few frustrating workarounds with Boulevard that makes training new staff difficult because there's no explination for why it is the way it is - we just have to tell them that these instances are different for some reason and we agree that it doesn't make sense.
Matt Alleman
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2 votesMatt Alleman
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16 votesMatt Alleman
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80 votesMatt Alleman
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9 votesMatt Alleman
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126 votes
An error occurred while saving the comment Matt Alleman
commented
The current process for adding or editing services for employees is so clunky and time consuming. You have to click Customize on the far right, then click the appropriate checkboxes in a pop-up in the middle of the screen, then you have to scroll down within the pop-up to reveal the Update Service button, then you have to go back to the far right of the screen and click on the next service and repeat the whole process. We often have six options per service so adding a new one and then adding all the employees is a slow process. Surely this can be reworked to have everything visible on one screen so you can update everything at once.
Matt Alleman
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An error occurred while saving the comment Matt Alleman
commented
It would be much quicker to onboard a new employee if we could assign whole service categories at once and then remove individual services in that category as needed. We have over 50 individual services so it isn't exactly streamlined.
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1 voteMatt Alleman
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60 votesMatt Alleman
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3 votesMatt Alleman
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8 votesMatt Alleman
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67 votes
An error occurred while saving the comment Matt Alleman
commented
We sell 3-packs of massages but they cannot be given to other clients. Ideally, a client could purchase a massage package and send it to another client.
Matt Alleman
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97 votesMatt Alleman
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514 votesMatt Alleman
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504 votesMatt Alleman
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27 votesMatt Alleman
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An error occurred while saving the comment Matt Alleman
commented
At the moment we can only change the date of the charge, pause, or cancel a monthly membership. If a client wants to change the service of the membership we have to cancel and then restart, which is then charged at the time of its creation. This process isn't very customer friendly because it throws off their payment schedule. Ideally, we would be able to change the type of membership, adjust it as need for the individual client, and then have it charge on the regularly scheduled date.
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1 voteMatt Alleman
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It would be nice to be able to see the correspondence we've had with clients as far as confirmations and receipts. The confirmation emails would be important for clients who claim they never received one, and receipt emails are important for making sure they have a record of their transaction. This is especially important with membership receipts since they aren't sent automatically. We send these manually and have no way of seeing if it was done on a particular day, so sometimes we send doubles which is confusing.