Settings and activity
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3 votes
Matt Alleman
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6 votesMatt Alleman
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5 votes
An error occurred while saving the comment Matt Alleman
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88 votesMatt Alleman
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365 votesMatt Alleman
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17 votes
An error occurred while saving the comment Matt Alleman
commented
We received yet another payment dispute from a membership charge because there's no associated receipt. This has happened before and will probably happen again. I'm not sure why this is so hard to implement. It has been a suggestion since July of 2020.
An error occurred while saving the comment Matt Alleman
commented
We're now getting charge disputes on membership payments because they come through at 4:09am with no indication as to what they are. I don't blame them because this looks extremely suspicious without a corresponding receipt.
I feel like the two options for why receipts aren't automatically sent for these payments are either you don't know how to do it, which seems unlikely because all other transactions get a receipt, or you don't want to, which seems worse because now we're making our customers suspicious of our business practices. I'm sure you can see why that is a problem.
An error occurred while saving the comment Matt Alleman
commented
Any update on when this might be implemented? I see that it has been waitlisted but is there a time frame?
An error occurred while saving the comment Matt Alleman
commented
We have several clients who request receipts for their membership charges - on the flip side, we have had clients who didn't remember they had signed up because they receive no notification about payments.
Matt Alleman
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An error occurred while saving the comment Matt Alleman
commented
This is a feature that needs to be implemented because right now clients aren't being notified when we're charging their cards on file for recurring, monthly memberships.
Managers manually send out the payment emails on a daily basis and it's just an unnecessary time sink. Having the option to turn the receipts on or off would be a much better option.
Ultimately, this feels like an unscrupulous business practice.
An error occurred while saving the comment Matt Alleman
commented
For some reason receipts are not mailed to clients when we charge them for their monthly membership. Adding the number of vouchers they have available to this receipt would be helpful as well
Matt Alleman
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381 votesMatt Alleman
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12 votesMatt Alleman
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An error occurred while saving the comment Matt Alleman
commented
At the moment we can only change the date of the charge, pause, or cancel a monthly membership. If a client wants to change the service of the membership we have to cancel and then restart, which is then charged at the time of its creation. This process isn't very customer friendly because it throws off their payment schedule. Ideally, we would be able to change the type of membership, adjust it as need for the individual client, and then have it charge on the regularly scheduled date.
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1 voteMatt Alleman
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8 votesMatt Alleman
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3 votesMatt Alleman
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2 votesMatt Alleman
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5 votesMatt Alleman
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3 votesMatt Alleman
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641 votesMatt Alleman
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3 votesMatt Alleman
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An error occurred while saving the comment Matt Alleman
commented
When a client books a grouped appointment their guest has a note you can view on the calendar that they are "the guest of ..." but the person who booked the appointments has no indication that they have a guest with them. This has caused confusion with employees on multiple occasions, especially if they are arriving separately.
Matt Alleman
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137 votes
Hey Folks! After reviewing some more, this request seems more focused on an app that clients would download to their devices. We're actively working on expanding our client-facing functionality, but we're going to start with a mobile-friendly browser experience before building out a mobile app. You can follow along on our progress for that client functionality here.
An error occurred while saving the comment Matt Alleman
commented
And see the number of vouchers on file. And update their credit card on file. Transaction history, edit contact information, etc.
Matt Alleman
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167 votesMatt Alleman
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667 votesMatt Alleman
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65 votesMatt Alleman
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We sell 3-packs of massages but they cannot be given to other clients. Ideally, a client could purchase a massage package and send it to another client.