Settings and activity
92 results found
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10 votes
Matt Alleman
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75 votesMatt Alleman
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300 votesMatt Alleman
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7 votesMatt Alleman
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101 votes
An error occurred while saving the comment Matt Alleman
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An error occurred while saving the comment Matt Alleman
commented
It would be much quicker to onboard a new employee if we could assign whole service categories at once and then remove individual services in that category as needed. We have over 50 individual services so it isn't exactly streamlined.
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1 voteMatt Alleman
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58 votesMatt Alleman
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3 votesMatt Alleman
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7 votesMatt Alleman
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6 votes
An error occurred while saving the comment Matt Alleman
commented
We sell 3-packs of massages but they cannot be given to other clients. Ideally, a client could purchase a massage package and send it to another client.
Matt Alleman
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91 votesMatt Alleman
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420 votesMatt Alleman
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17 votes
An error occurred while saving the comment Matt Alleman
commented
We received yet another payment dispute from a membership charge because there's no associated receipt. This has happened before and will probably happen again. I'm not sure why this is so hard to implement. It has been a suggestion since July of 2020.
An error occurred while saving the comment Matt Alleman
commented
We're now getting charge disputes on membership payments because they come through at 4:09am with no indication as to what they are. I don't blame them because this looks extremely suspicious without a corresponding receipt.
I feel like the two options for why receipts aren't automatically sent for these payments are either you don't know how to do it, which seems unlikely because all other transactions get a receipt, or you don't want to, which seems worse because now we're making our customers suspicious of our business practices. I'm sure you can see why that is a problem.
An error occurred while saving the comment Matt Alleman
commented
Any update on when this might be implemented? I see that it has been waitlisted but is there a time frame?
An error occurred while saving the comment Matt Alleman
commented
We have several clients who request receipts for their membership charges - on the flip side, we have had clients who didn't remember they had signed up because they receive no notification about payments.
Matt Alleman
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An error occurred while saving the comment Matt Alleman
commented
This is a feature that needs to be implemented because right now clients aren't being notified when we're charging their cards on file for recurring, monthly memberships.
Managers manually send out the payment emails on a daily basis and it's just an unnecessary time sink. Having the option to turn the receipts on or off would be a much better option.
Ultimately, this feels like an unscrupulous business practice.
An error occurred while saving the comment Matt Alleman
commented
For some reason receipts are not mailed to clients when we charge them for their monthly membership. Adding the number of vouchers they have available to this receipt would be helpful as well
Matt Alleman
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405 votesMatt Alleman
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15 votesMatt Alleman
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An error occurred while saving the comment Matt Alleman
commented
At the moment we can only change the date of the charge, pause, or cancel a monthly membership. If a client wants to change the service of the membership we have to cancel and then restart, which is then charged at the time of its creation. This process isn't very customer friendly because it throws off their payment schedule. Ideally, we would be able to change the type of membership, adjust it as need for the individual client, and then have it charge on the regularly scheduled date.
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1 voteMatt Alleman
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8 votesMatt Alleman
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4 votesMatt Alleman
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2 votesMatt Alleman
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8 votesMatt Alleman
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The current process for adding or editing services for employees is so clunky and time consuming. You have to click Customize on the far right, then click the appropriate checkboxes in a pop-up in the middle of the screen, then you have to scroll down within the pop-up to reveal the Update Service button, then you have to go back to the far right of the screen and click on the next service and repeat the whole process. We often have six options per service so adding a new one and then adding all the employees is a slow process. Surely this can be reworked to have everything visible on one screen so you can update everything at once.