Settings and activity
93 results found
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9 votes
An error occurred while saving the comment An error occurred while saving the comment Matt Alleman commented
Overall, it's strange you give clients/customers an ability that staff can't access as far as linking appointments. If there is currently a way to do this please let me know
An error occurred while saving the comment Matt Alleman commented
When someone books a group appointment online the two (or more) appointments are connected. This is useful for several reasons such as canceling one and getting a prompt that it is part of a grouped appointment and checking out through the Calendar screen instead of having to go to the Front Desk screen and dragging and dropping client names. For some reason, staff do not have the ability to link or connect two separate appointments, so we have to use workarounds when booking a group appointment or having someone pay for someone else. If someone is paying for someone else the workaround is to double-book the appointment slot and add a note saying who is paying for who. Clients don't know how Boulevard works, so we've run into problems where the person who booked for someone else cancels their appointment online, but doesn't know they need to cancel the other one as well. This ends up with us having an unnecessary no-show because we have no real way of tracking that circumstance. If they were linked, the client could get a message asking if they wanted to cancel both appointments. Overall, this would be huge improvement for staff in that you're not making them jump from screen to screen. There are are a few frustrating workarounds with Boulevard that makes training new staff difficult because there's no explination for why it is the way it is - we just have to tell them that these instances are different for some reason and we agree that it doesn't make sense.
Matt Alleman supported this idea ·
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25 votes
Matt Alleman supported this idea ·
An error occurred while saving the comment Matt Alleman commented
This partially involves some other ideas with booking notifications.
It would be more convenient if there was a better notification, like a pop-up, for new appointments booked online. A lot of our time is spent on optimizing appointments and micromanaging them to maximize the number we can squeeze into a shift. The little bell in the upper right corner isn't as useful because it's clunky to navigate and deal with the individual appointments. Ideally, we're managing these appointments close to when they were booked so we can add in breaks and meal periods as well as move them if necessary to make room for other appointments.
Our issue is we offer sessions that vary in length so there isn't a clean way to schedule a day on a recurring basis. Giving us a better notification system so we can deal with it in real-time would be ideal
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2 votes
Matt Alleman shared this idea ·
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12 votes
Matt Alleman supported this idea ·
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75 votes
Matt Alleman supported this idea ·
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7 votes
Matt Alleman shared this idea ·
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103 votes
An error occurred while saving the comment Matt Alleman commented
The current process for adding or editing services for employees is so clunky and time consuming. You have to click Customize on the far right, then click the appropriate checkboxes in a pop-up in the middle of the screen, then you have to scroll down within the pop-up to reveal the Update Service button, then you have to go back to the far right of the screen and click on the next service and repeat the whole process. We often have six options per service so adding a new one and then adding all the employees is a slow process. Surely this can be reworked to have everything visible on one screen so you can update everything at once.
Matt Alleman supported this idea ·
An error occurred while saving the comment Matt Alleman commented
It would be much quicker to onboard a new employee if we could assign whole service categories at once and then remove individual services in that category as needed. We have over 50 individual services so it isn't exactly streamlined.
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1 vote
Matt Alleman shared this idea ·
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58 votes
Matt Alleman supported this idea ·
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3 votes
Matt Alleman shared this idea ·
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8 votes
Matt Alleman shared this idea ·
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7 votes
An error occurred while saving the comment Matt Alleman commented
We sell 3-packs of massages but they cannot be given to other clients. Ideally, a client could purchase a massage package and send it to another client.
Matt Alleman supported this idea ·
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92 votes
Matt Alleman supported this idea ·
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449 votes
Matt Alleman supported this idea ·
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417 votes
Matt Alleman supported this idea ·
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20 votes
Matt Alleman supported this idea ·
An error occurred while saving the comment Matt Alleman commented
At the moment we can only change the date of the charge, pause, or cancel a monthly membership. If a client wants to change the service of the membership we have to cancel and then restart, which is then charged at the time of its creation. This process isn't very customer friendly because it throws off their payment schedule. Ideally, we would be able to change the type of membership, adjust it as need for the individual client, and then have it charge on the regularly scheduled date.
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1 vote
Matt Alleman shared this idea ·
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8 votes
Matt Alleman shared this idea ·
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4 votes
Matt Alleman shared this idea ·
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3 votes
Matt Alleman shared this idea ·
As a bump, we just had another no show appointment because of the way we book appointments when someone is paying for someone else. We have to double-book the appointment with the person receiving the massage and the person paying. When one client cancels the system has no idea the appointments are dependent upon each other and if one gets canceled then the other should be canceled as well. Again, if we had the same ability as clients when they are booking where they can link two appointments together this situation could be avoided. As it is, we will always have these potential no shows on the schedule with no way of knowing they should be cancellations until it's too late.