Settings and activity
92 results found
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25 votes
Matt Alleman
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2 votesMatt Alleman
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12 votesMatt Alleman
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75 votesMatt Alleman
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7 votesMatt Alleman
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102 votes
An error occurred while saving the comment Matt Alleman
commented
The current process for adding or editing services for employees is so clunky and time consuming. You have to click Customize on the far right, then click the appropriate checkboxes in a pop-up in the middle of the screen, then you have to scroll down within the pop-up to reveal the Update Service button, then you have to go back to the far right of the screen and click on the next service and repeat the whole process. We often have six options per service so adding a new one and then adding all the employees is a slow process. Surely this can be reworked to have everything visible on one screen so you can update everything at once.
Matt Alleman
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An error occurred while saving the comment Matt Alleman
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It would be much quicker to onboard a new employee if we could assign whole service categories at once and then remove individual services in that category as needed. We have over 50 individual services so it isn't exactly streamlined.
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1 voteMatt Alleman
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58 votesMatt Alleman
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3 votesMatt Alleman
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8 votesMatt Alleman
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7 votes
An error occurred while saving the comment Matt Alleman
commented
We sell 3-packs of massages but they cannot be given to other clients. Ideally, a client could purchase a massage package and send it to another client.
Matt Alleman
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92 votesMatt Alleman
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446 votesMatt Alleman
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415 votesMatt Alleman
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18 votesMatt Alleman
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An error occurred while saving the comment Matt Alleman
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At the moment we can only change the date of the charge, pause, or cancel a monthly membership. If a client wants to change the service of the membership we have to cancel and then restart, which is then charged at the time of its creation. This process isn't very customer friendly because it throws off their payment schedule. Ideally, we would be able to change the type of membership, adjust it as need for the individual client, and then have it charge on the regularly scheduled date.
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1 voteMatt Alleman
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8 votesMatt Alleman
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4 votesMatt Alleman
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3 votesMatt Alleman
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8 votesMatt Alleman
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This partially involves some other ideas with booking notifications.
It would be more convenient if there was a better notification, like a pop-up, for new appointments booked online. A lot of our time is spent on optimizing appointments and micromanaging them to maximize the number we can squeeze into a shift. The little bell in the upper right corner isn't as useful because it's clunky to navigate and deal with the individual appointments. Ideally, we're managing these appointments close to when they were booked so we can add in breaks and meal periods as well as move them if necessary to make room for other appointments.
Our issue is we offer sessions that vary in length so there isn't a clean way to schedule a day on a recurring basis. Giving us a better notification system so we can deal with it in real-time would be ideal