As a bump, we just had another no show appointment because of the way we book appointments when someone is paying for someone else. We have to double-book the appointment with the person receiving the massage and the person paying. When one client cancels the system has no idea the appointments are dependent upon each other and if one gets canceled then the other should be canceled as well. Again, if we had the same ability as clients when they are booking where they can link two appointments together this situation could be avoided. As it is, we will always have these potential no shows on the schedule with no way of knowing they should be cancellations until it's too late.

It is so awkward to tell people that we can't connect their appointments when they have previously booked online and done it. I agree that the dashboard should have every privilege that the customer facing tool does.

Overall, it's strange you give clients/customers an ability that staff can't access as far as linking appointments. If there is currently a way to do this please let me know

When someone books a group appointment online the two (or more) appointments are connected. This is useful for several reasons such as canceling one and getting a prompt that it is part of a grouped appointment and checking out through the Calendar screen instead of having to go to the Front Desk screen and dragging and dropping client names. For some reason, staff do not have the ability to link or connect two separate appointments, so we have to use workarounds when booking a group appointment or having someone pay for someone else. If someone is paying for someone else the workaround is to double-book the appointment slot and add a note saying who is paying for who. Clients don't know how Boulevard works, so we've run into problems where the person who booked for someone else cancels their appointment online, but doesn't know they need to cancel the other one as well. This ends up with us having an unnecessary no-show because we have no real way of tracking that circumstance. If they were linked, the client could get a message asking if they wanted to cancel both appointments. Overall, this would be huge improvement for staff in that you're not making them jump from screen to screen. There are are a few frustrating workarounds with Boulevard that makes training new staff difficult because there's no explination for why it is the way it is - we just have to tell them that these instances are different for some reason and we agree that it doesn't make sense.