At the moment we can only change the date of the charge, pause, or cancel a monthly membership. If a client wants to change the service of the membership we have to cancel and then restart, which is then charged at the time of its creation. This process isn't very customer friendly because it throws off their payment schedule. Ideally, we would be able to change the type of membership, adjust it as need for the individual client, and then have it charge on the regularly scheduled date.

Every time a guest upgrades or downgrades their membership we have to cancel the sub and then start a new one. This puts them into the Cancelled Report and the New report and it removes their Term data annoyingly. There should be a way in their account to simply change their sub and choose the date to apply. Then they go into a report for CHANGES for instance. This way term data can be retained, super important for tracking the importance of some guests.