Settings and activity
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168 votes
Hey Asenath, thank you for all your feedback! We've noticed that you've left comments across several ideas, many of which relate to booking. We're doing a lot of research on the next iteration of self-booking right now, so our product team will be reaching out soon to schedule a call with you to gather more feedback.
On average, our default scheduling settings drive significant efficiency and increase business' service sales 30% in the first year using Boulevard. That said, we're also aware that the factory settings don't work for every business, and might not be the best fit for your business. With the latest Precision Scheduling refresh at the end of March, we now have more options for configuring self-booking, like adjusting the number of available times we offer to clients. A member of our support team will be reaching out to work with you on how best to adjust…
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We lost a chargeback after a client received $200 in services, tried to pay with a deactivated fraudulent gift card, and then agreed in writing via Boulevard SMS to be charged on her credit card. She later disputed it—and we lost.
This is unacceptable.
We’ve had multiple fraud cases through Boulevard’s online gift card system. Our last case involved one cardholder buying eight $206 gift cards at once—a huge red flag that the system missed. We never experienced this type of fraud with our previous software.